James Thompson

I’ve waited on posting this review in hopes that this particular Freedom by Ed Morse would carry through with its promises. I am rating two stars based on price and value of my trades. The customer servi particular Freedom by Ed Morse would carry through with its promises. I am rating two stars based on price and value of my trades. The customer service and their word on the other hand has taken the other three. My business started on 5/28/2022 when I found a 2021 Ram 1500 in a certain color and package I wanted. I contacted this dealership by email and text and spoke with a person named Jacob. He helped me digitally get some appraisals for two vehicles as trade. I told them I would be wanting to use both vehicles and bring cash for a down payment. Jacob told me the truck I was shopping for was in stock. I told them I was 120 miles away. That me and the wife would have to drop our son at a sitter, and then drive separately up there. I stressed that I did not want to get up there and they already sold the truck. I was told that they would get the truck ready for me and had salesman “Bird” waiting for me. Upon arrival I met with Bird, he quickly explained he did not want me to think it was a bait and switch routine and explained there was some confusion on the truck and it was actually in Oklahoma and had been sold. However, they had a similar model one year older, higher package, less mileage and would treat me right on the trades and deal. We entertained this and actually liked the vehicle he showed us. I believe the price of the truck was good, and the appraisals they gave me on my two paid off trades was more than fair. However, on the bed of the truck was a minor dent and scrap. I asked if they would give me a repair credit or help me get this fixed. I was told that would not be a issue at all. We agreed to purchase this vehicle and completed the paperwork. After it was said and done we realized they failed to credit us for the repair. Bird told me that they would make it right and even meet me half way one day to give us a loaner truck so he could take it back to their shop for the repair. That fell through and he had forgotten. I’ve hit him up a few more times and every time he told me they would get it fixed. I was told when I came to pick up the plates, we would work it out. The plates arrived in the mail and I texted Bird and have not received a response. It seems they just want to blow me off on this issue at this point. As for the financing, we went through their finance manager. Originally we purchased their third party warranty. After my own research I found I wasn’t comfortable with that policy. I personally wanted a true Mopar warranty. Cancelling the extended warranty took some follow through on my point but it was rectified. I was able to purchase a top of the line Mopar policy for 1800 less than what the 3rd party warranty was purchased for. Anyhow, my biggest aggravation here is the lack of communication since I came so far away to purchase from them. How I have essentially been blown off on getting this minor dent they told me would be fixed and made right, and taken care of. They even have a dealership much closer I could go to for the repairs, but they insisted on me coming back there to ensure its done right. At the end of the day, my cash price purchase with this dealership was just over $60K. Once the deal was done, I guess my relationship with them was done too. I did like working with Bird, so I don’t know if it’s him where the break down on getting this fixed is, or if it’s his bosses. If you are shopping this place from a distance, I cannot recommend them right now. More

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Great service From the sales people and the managers combine. Service department is excellent as well combine. Service department is excellent as well More

by bob_monk Verified Customer Verified Customer

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Very friendly, and is always asking how we are enjoying the truck try to get us out as quickly as possible. the truck try to get us out as quickly as possible. More

by dethele Verified Customer Verified Customer

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Amber, James, and Carlos were so helpful and friendly. i got my car quick and easy, i highly recommend them!! i got my car quick and easy, i highly recommend them!! More

by TONYALLEN1119 Verified Customer Verified Customer

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Great place to buy a car and even better place to get my car serviced car serviced More

by ANDREWGRIFFITH.13 Verified Customer Verified Customer

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In both service and sales, excellent people make this an excellent dealership that as far as I am concerned is unmatched. excellent dealership that as far as I am concerned is unmatched. More

by pastorstan12 Verified Customer Verified Customer

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This was the 5th vehicle purchased for myself and family members from the Sherman location and hope to purchase another 5. Great salesman, upfront and honest from start to finish. Finance was a simple proce members from the Sherman location and hope to purchase another 5. Great salesman, upfront and honest from start to finish. Finance was a simple process as well, numbers added up and purchase was made. More

by WMVROTH Verified Customer Verified Customer

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Great experience. Great customer service and follow - up. From receptionist to salesman, finance, and maintenance... Thank you. From receptionist to salesman, finance, and maintenance... Thank you. More

by djaitken Verified Customer Verified Customer

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Customer service was outstanding and the financing department is the best in the business! We will be coming back. department is the best in the business! We will be coming back. More

by aaronbeckham07 Verified Customer Verified Customer

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The staff was friendly. The service department is usually waiting for you to pull up and right out to service your vehicle. Enjoyed a few cups of hot coffee while waiting on my vehicle to be serviced. waiting for you to pull up and right out to service your vehicle. Enjoyed a few cups of hot coffee while waiting on my vehicle to be serviced. More

by robert.r1962 Verified Customer Verified Customer

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