James Smith

I bought a new Explorer without the the trailer tow package because it was the only red one they had. I was told I could put on a aftermarket hitch no problem. Imagine my dismay when my local repair sh package because it was the only red one they had. I was told I could put on a aftermarket hitch no problem. Imagine my dismay when my local repair shop told me they would have to cut a hole in the bumper and they didn't feel comfortable doing it. Talked to the local Ford dealer and they said Ford didn't even make a hitch for this scenario! I just need to tow a lightweight trailer occasionally and now I'm stuck with a vehicle I can't tow with, at least without cutting a big gaping hole in the bumper. All due to a slick talking lying salesman saying anything to make a sale. Beware of believing what these people say. More

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Had an outstanding car-buying experience at Hawk Ford St. Charles! From start to finish, the team was professional, knowledgeable, and incredibly helpful. They made the whole process smooth and stress-free. Charles! From start to finish, the team was professional, knowledgeable, and incredibly helpful. They made the whole process smooth and stress-free. Eric Sakumoto took the time to understand my needs and budget, and I never felt pressured or rushed. I was impressed by the transparency and honesty throughout the negotiation, and they offered a fair price with no hidden fees. The finance department was efficient and made sure I understood all my options. I drove off in my Ford Ranger Raptor feeling thrilled and confident with my purchase. Highly recommend Hawk Ford St. Charles to anyone looking for a seamless, enjoyable car-buying experience! More

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Great experience. Nikko worked very hard to get the price I wanted. Chuck worked hard for my business as well. Nikko worked very hard to get the price I wanted. Chuck worked hard for my business as well. More

by COLTSFAN85 Verified Customer Verified Customer

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Answers questions knowledgeable. Prompt with appt. Did not have to wait long. Checked my auto over thoroughly and came back with recommendations. Prompt with appt. Did not have to wait long. Checked my auto over thoroughly and came back with recommendations. More

by SEDORIS0724 Verified Customer Verified Customer

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The sales team went out of their way to make sure I got the vehicle I wanted. Great customer service ! the vehicle I wanted. Great customer service ! More

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James made the process of buying a new car enjoyable. No problems at all. Would recommend buying from James. No problems at all. Would recommend buying from James. More

by TROYK0 Verified Customer Verified Customer

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I have a gap on the bottom of the windshield to the tray that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibilit that covers the wiper motor. You were to call back with a welt that is missing. I'm still waiting. Soon You will be off the hook for responsibility, as I will have 36,000 miles . That's a good way to to send me away from You and Ford! ... Good Luck More

by BRUCEWBENSON1124 Verified Customer Verified Customer

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Another great experience! Chris was amazing, extremely detailed in covering the vehicle features. THANK YOU detailed in covering the vehicle features. THANK YOU More

by MIKE@KCLANDMAT.COM Verified Customer Verified Customer

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Smooth sales transaction with James Smith James is great to work with. This was the second truck I purchased from him iin the last few years Transactions are always fair, quick and seemless. James is great to work with. This was the second truck I purchased from him iin the last few years Transactions are always fair, quick and seemless. More

by kurt17 Verified Customer Verified Customer

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