James Sheppard
James Sheppard at Clay Cooley Nissan
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James Sheppard

Sales

Clay Cooley Nissan

39690 Lyndon B Johnson Fwy
Dallas, TX 75237

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4.2
21 Reviews
4.2

21 Reviews

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21 Reviews of James Sheppard

April 02, 2025

Dealership Rating
Employee Rating

Bj. Has great customer service skills kept me up dated on car and plus it came back cleaner that it was 💪 More

by johnson_albert214
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 14, 2025

Dealership Rating
Employee Rating

Larry Lily was very professional and helpful. I enjoyed my car buying experience. I appreciate his honesty and patience. More

by nquilah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Rosales , larry lily

Mar 16, 2025

Clay Cooley Nissan responded

Hello Nquilah, Thank you for your kind words about Larry Lily! We are thrilled to hear that your car buying experience was enjoyable and that Larry's professionalism, honesty, and patience made a positive impact. Our team strives to provide excellent service, and we appreciate your feedback as it encourages us to keep delivering the best for our customers. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 25, 2025

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Employee Rating

This is my second time, sales is good but first time in December 2023 it seems it was pushing to get the sale and absolutely no discounts and it high interest, it was a used car and I found damage on lower More

by FMGUZAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 27, 2025

Clay Cooley Nissan responded

Hello Fmguzan, Thank you for your feedback. We apologize for the experience you had during your recent visit, especially regarding the inspection and service quality. It's concerning to hear about the damage you found and the issues with fluid levels after your oil change. We strive for high standards and clearly fell short in this instance. Your comments will be shared with our management team to ensure improvements are made in our inspection processes and service department. We appreciate your input and hope to regain your trust in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 23, 2025

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Employee Rating

Worked with us to get into a truck. PERFECT for us.. Love it Great job More

by RANDYANDLINDA86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2025

Clay Cooley Nissan responded

Hello Randyandlinda86, Thank you for your wonderful feedback! We're thrilled to hear that we were able to work with you and help you find the perfect truck for your needs. Your satisfaction means a lot to us, and it's great to know we did a great job. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new truck! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 15, 2025

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Employee Rating

Good customer service, love the people. Michael Perez helps me when I need my car serviced. I highly recommend him. More

by tkara.edwards96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2025

Clay Cooley Nissan responded

Hello Tkara.edwards96, Thank you for your kind words! We’re thrilled to hear that you love our customer service and appreciate Michael Perez's assistance with your car servicing needs. Your recommendation means a lot to us, and we’re committed to providing excellent service to all our customers. If you need anything else, please don’t hesitate to reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

January 08, 2025

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Employee Rating

Excellent service providing detailed information about the Honda 2020 CRV we purchased! Very excited about the new purchase! More

by MARY.ERNIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2025

Clay Cooley Nissan responded

Hello Mary.ernie, Thank you for your wonderful feedback! We're thrilled to hear that you received excellent service and found detailed information about the Honda 2020 CR-V helpful. Your excitement about your new purchase truly makes our day. If you have any further questions or need assistance, feel free to reach out. Enjoy your new vehicle! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 24, 2024

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Employee Rating

Friendly sales staff and good service, variety of vehicles on the lot to choose from. More

by SIMPSON12
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Rosales

Dec 25, 2024

Clay Cooley Nissan responded

Hello Simpson12, Thank you for your kind words about our friendly sales staff and the good service you received. We're glad to hear that you found a variety of vehicles on our lot to choose from. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 04, 2024

Dealership Rating
Employee Rating

Will not get another car from them ever again. The deals are upside down. Do not do it! More

by taleashaking19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Blane Turner, Shane Holcomb

Dec 05, 2024

Clay Cooley Nissan responded

Hello Taleashaking19, We're sorry to hear about your experience and understand your frustration regarding the deals. We strive to provide fair and transparent offers, and it's disappointing to learn that we fell short in your case. Your feedback is valuable, and we would appreciate the opportunity to discuss this further to address your concerns and improve our services. Please consider reaching out to us directly. Clay Cooley Nissan

November 19, 2024

Dealership Rating
Employee Rating

If you’re looking for a good vehicle, come see James sheppard at clay Cooley Nissan More

by Mesquite tx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Sheppard

Nov 21, 2024

Clay Cooley Nissan responded

Hello Mesquite Tx, Thank you for your kind words and this wonderful review about James Sheppard! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 18, 2024

Dealership Rating
Employee Rating

James Sheppard our salesperson was amazing. Great people skills. He was the best I have had in a while. He listened to us. Helped us get the deal we were looking for. And made it happen. He is More

by ARLANA79BOZEMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marilyn Leyva

Nov 19, 2024

Clay Cooley Nissan responded

Hello Arlana79bozeman, Thank you for your wonderful feedback about James Sheppard! We're thrilled to hear that he provided amazing service and demonstrated great people skills. It's fantastic to know he listened to your needs and helped secure the deal you were looking for. We take pride in having team members like James who excel in their roles and truly care about our customers. Your satisfaction is our priority, and we appreciate your kind words about his dedication and expertise. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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