James Roach

Huge thank you to the entire team at Paragon Acura for their outstanding service! We’ve now purchased our 7th car with them, and they continue to exceed our expectations every time. The process is always their outstanding service! We’ve now purchased our 7th car with them, and they continue to exceed our expectations every time. The process is always easy and enjoyable and the honesty and personal touch keep us coming back. At this point they truly feel like family! More

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Mr. James Was a very nice spectacular salesman very patient very educated about the end and out of the MDX.. patient very educated about the end and out of the MDX.. More

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Excellent service the best car sales consultant, very enthusiastic to help me solve my problems, friendly attitude, I will recommend you to my friends。Many thanks to all enthusiastic to help me solve my problems, friendly attitude, I will recommend you to my friends。Many thanks to all More

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Peter is an awesome person to work with.As they say, he Peter is an awesome person to work with. As they say, he got thinks done. His co-worker Henry was also on top of the game. Peter is an awesome person to work with. As they say, he got thinks done. His co-worker Henry was also on top of the game. More

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Great customer service especially with purchasing out of state. Adnan and Henry were very attentive. Would definitely recommend to my friends and family in Maryland and New Jersey. state. Adnan and Henry were very attentive. Would definitely recommend to my friends and family in Maryland and New Jersey. More

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Great service helped a lot very professional. Jame and Henry we very informative and understanding and patient. I’m glad I can and got the help from you them Henry we very informative and understanding and patient. I’m glad I can and got the help from you them More

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New car purchase It was a great experience working with NG Thomas over at Paragon Acura he made it hassle free quick and easy I give him and the dealership a 5 star It was a great experience working with NG Thomas over at Paragon Acura he made it hassle free quick and easy I give him and the dealership a 5 star great job guys I do recommend this dealership to everyone thanks guys More

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Good service of sales Very good service attitude in coordinating with dealer itself and client. Thomas pairs up with James is fantastic team they provide the service to cus Very good service attitude in coordinating with dealer itself and client. Thomas pairs up with James is fantastic team they provide the service to customers. More

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Best Service I originally went to Paragon with my mother who was getting service done with her MDX. I met Mr. Manuel Castillo who showed me a 2020 Acura TLX and I I originally went to Paragon with my mother who was getting service done with her MDX. I met Mr. Manuel Castillo who showed me a 2020 Acura TLX and I fell in love with it. He took me through the whole process and helped me get to a price that I could afford. What I loved about the service was that he didn't try to just sell me a car, he taught me a lot about the financial parts of owning a car and helped me get insurance that did not cost me much. I walked into Paragon Acura without a car and left in a brand new car thanks to Mr. Castillo and his team. Mr. James Roach was also very helpful because he showed me all the aspects and specs of the car. He was very fun to learn from he provided excellent service. I will definitely recommend Paragon Acura to all my family and friends. More

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Buyer Beware My wife and I recently leased a 2019 Acura RDX. We called the dealership with the stock # of the car that we wanted and asked them to please have the My wife and I recently leased a 2019 Acura RDX. We called the dealership with the stock # of the car that we wanted and asked them to please have the car ready for us. We wanted to look at it, but we were ready to lease. The person I spoke with (Nick) said, "no problem we have it here on the lot, it will be ready for you." I asked several times, because it was a Sunday and I knew the paperwork would take time - to confirm it was there. We were driving from New Jersey and wanted to make sure. He said to ask for him or the sales manager (Ali). When we arrived, we were not greeted by anyone, had to find the desk. The young lady behind the desk seemed very annoyed that we interrupted her from texting on her phone. We asked to speak with Nick or Ali, and were promptly told that neither were available because Nick was in the lead department and Ali had the day off. So Jose the salesperson came over to help us. We asked him about the exact car that we wanted and he said, no it's not here, it will take me 35 minutes to get it here. First we were annoyed, but we had traveled a long way and said okay we will wait. Then he said, no it will take an hour, when pressed he said no it will take 2 hours. Then he finally admitted it that it was not possible for us to see the car. I am condensing this conversation but it took 20 minutes just to get him to admit that he could not get the car. We kept pleading our case that we had traveled more than an hour, called in advance, were ready to make a deal, but couldn't do it without seeing the vehicle. Finally he asked his manager and they agreed to deliver the car to us the next day and bring the contract with them. We agreed on the lease terms of 12,000 miles and a monthly payment. Both my wife and I are working professionals and asked around what time the car would be delivered. We were told between 5 and 5:30. I had to be there to sign the contract, but I was working around 2 1/2 hours from my home that day. I sent a text to Jose all day asking for an update about when the car would be ready because I had such a long drive. Wasn't able to get a time frame - so I left a meeting with a client to be back at my house at 5:30 as agreed. The car showed up at around 7:30 - and the contract was wrong - it said 10,000 miles. When I sent a text to Jose, he replied, "oh but you can go over 7,500 with Acura. I want to give them the benefit of the doubt and say that it was just an oversight, but a response like that makes me think it was intentional. Overall we walked away from the experience with the car that we wanted, however, if it was available at any other dealership - we would have gone elsewhere. Very sneaky place. In a world where everything available online 99% of dealerships are transparent with their pricing and incentives. These guys seem to be in the dark ages of negotiation. The bright spot was James who delivered the car to us - he was very knowledgeable and friendly. Was apologetic that the lease order and contract were incorrect and immediately got on the phone with a manager - wish he was part of the first mile instead of the last. More

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