James Richards
James Richards at Fitzgerald Subaru Rockville

James Richards | Page 24

Assistant Service Manager

Fitzgerald Subaru Rockville

11407 Rockville Pike
Rockville, MD 20852

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of James Richards

March 11, 2026

Dealership Rating
Employee Rating

Good dealership overall with friendly staff ,The only downside is that they no longer wash cars after service, and they’ve forgotten the mileage reminder sticker a couple of times. Hopefully they can bri More

by castercruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Fitzgerald Subaru Rockville responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

March 11, 2026

Dealership Rating
Employee Rating

The best dealership that I have ever dealt with. That is it. Please go and find a better one. More

by OLEGROD64
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Konstantin

Mar 11, 2026

Fitzgerald Subaru Rockville responded

Thanks for sharing such high praise. We’re thrilled you found our service for your Subaru Outback the best you’ve ever experienced. James and our service staff look forward to helping you again.

March 10, 2026

Dealership Rating
Employee Rating

Excellent albeit pricey dealership's, but it would be good if they were to vacuum clean the car after servicing like Ourisman Honda did. More

by ETHANSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Fitzgerald Subaru Rockville responded

Thank you for the five-star rating and for trusting us with your Subaru Impreza’s service. We understand service can be an investment and appreciate your feedback. We’ll share your suggestion about adding a vacuum cleaning after service with our team.

March 10, 2026

Dealership Rating
Employee Rating

Service advisor Amadeo was very responsive and friendly. Done on time and helpful video provided. Plan to use again. More

by JGASKINS79
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amadeo

Mar 10, 2026

Fitzgerald Subaru Rockville responded

We appreciate you sharing your experience with our responsive and friendly service advisor. It’s great to know the on-time completion and video overview for your Subaru Outback were helpful. We look forward to helping you again.

March 09, 2026

Dealership Rating
Employee Rating

It was bad the person in the front was rushing did tell me car wash was not working or when I got the car was not wash besides that the change of oil was missing I went back told him understand I am the la More

by meca009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 14, 2026

Fitzgerald Subaru Rockville responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 09, 2026

Dealership Rating
Employee Rating

Very responsive and friendly. Done on time and helpful video provided. Plan to use again. More

by STEVEWIDDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Fitzgerald Subaru Rockville responded

Thank you for appreciating our responsiveness and friendly service. We’re glad the video walkthrough and on-time maintenance for your Subaru Outback met your expectations. We look forward to your next visit.

March 07, 2026

Dealership Rating
Employee Rating

They continue to have the best service team that I have ever used. I have been a customer for 16 years. More

by THEWESSONS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Fitzgerald Subaru Rockville responded

Thank you for trusting our Subaru service team for the past 16 years. We’re honored that our service continues to impress. Your long-term loyalty means a lot to us.

March 07, 2026

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Employee Rating

From the beginning of selecting my car at Fitzgerald Auto to getting service done, my experience couldn’t have been better. More

by louise.rothenberg
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darin Elmore

Mar 07, 2026

Fitzgerald Subaru Rockville responded

We’re thrilled to hear that picking out your Subaru Crosstrek Hybrid and its service went smoothly. Your five-star rating means a lot. We look forward to seeing you next time.

March 06, 2026

Dealership Rating
Employee Rating

Service was courteous, timely and explained well. The waiting room was well stocked and accessible. More

by BLKDOGTRAINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Veres

Mar 07, 2026

Fitzgerald Subaru Rockville responded

We’re delighted to know our team provided courteous, timely service on your Forester and made each step clear. It’s great that the waiting area was comfortable and well stocked. Thank you for the five-star rating and for trusting us with your Subaru.

March 06, 2026

Dealership Rating
Employee Rating

Friendly, keeps you up to date on the progress while you wait to get your oil changed. Clean and well-stocked waiting areas More

by KIM_BLECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Fitzgerald Subaru Rockville responded

We’re delighted to hear our team kept you informed during your Subaru Outback’s oil change and that you enjoyed the clean, well-stocked waiting area. Thank you for sharing your experience and for the five-star rating. We look forward to serving you again.

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