James Reed
James Reed at Toyota Knoxville
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James Reed

Service Advisor

Toyota Knoxville

10415 Parkside Drive
Knoxville, TN 37922

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19 Reviews

Dealership Experience

7 yrs, 11 mos

Industry Experience

16 yrs, 4 mos

Employee Video

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19 Reviews

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19 Reviews of James Reed

February 06, 2021

Dealership Rating
Employee Rating

Toyota Of Knoxville is the best, the staff is the best, they took great care of me, service, finance, the salesmen went above and beyond of what I needed for answering any and all my questions, I will cont More

by Rbuttram64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Hawkins

Feb 09, 2021

Toyota Knoxville responded

Hello, thank you for your positive review. We're glad to hear that you found our team here at Toyota Knoxville so helpful in the purchase of your new vehicle. Our team is available should you require any extra help. Take care!

October 15, 2020

Dealership Rating
Employee Rating

I have been a customer of Toyota Knoxville for many years. The first time I had my car serviced there I was impressed by the cleanliness. You could literally “eat off the floor”! The service has alway More

by lindachiar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 22, 2020

Toyota Knoxville responded

We are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Toyota Knoxville. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

September 29, 2020

Dealership Rating
Employee Rating

James made the whole experience simple and pleasant. After jumping my vehicle in order to drop it off at Toyota Service, James had my vehicle up/going again in no time with a new auxiliary battery. Ap More

by Sara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 01, 2020

Toyota Knoxville responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

December 13, 2019

Dealership Rating
Employee Rating

Excellent Very fast service. Exceptional and friendly staff. Was very pleased with my overall experience. I had my oil and oil filter changed and had my tires r More

by aaduncan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 16, 2019

Dealership Rating
Employee Rating

Toyota Knoxville is the best Toyota Knoxville’s service department is very professional, honest, and reasonably priced! I will continue use them until I just wear the vehicle out! More

by Neely Tonos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Mertz, Erick Fiorentino

Jun 20, 2019

Toyota Knoxville responded

Neely Tonos Thank you for your positive review & rating. We much appreciate your business. Sincerely, Toyota Knoxville.

May 19, 2019

Dealership Rating
Employee Rating

Stepping up to the plate! My Tundra was serviced very quickly. Then...I had to wait around because my service rep was busy crawling under a nearby vehicle. This was reminisce More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Quinton Chittum , Reed was the guy under the car. Chittum was the guy who stepped up to the plate!!

July 21, 2018

Dealership Rating
Employee Rating

Best service department ever The service department at Toyota Knoxville is what keeps us coming back, along with the staff people who are always friendly and helpful. Also, I just More

by May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 25, 2018

Toyota Knoxville responded

May, Thank you for your review. We are happy to hear that our service department continually meets your expectations and that we have earned your loyalty as a customer. We appreciate you and we look forward to seeing you during your next visit! Sincerely, Aiden Thurston Toyota Knoxville

June 05, 2018

Dealership Rating

Very dependable We have had our Prius since 2006. The service has always been out standing. We have never experienced the staff trying to sell us something we didn't More

by Carol623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Goss , Chris Palumbo

Jun 08, 2018

Toyota Knoxville responded

Carol, Thank you so much for the positive review! We greatly appreciate your business, and hope to see you again! Sincerely, Sara H Toyota of Knoxville

May 18, 2018

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Employee Rating

Great place to shop & have car serviced I’ve been using Toyota Knoxville for a number of years. I’ve purchased several vehicles, had all my Toyota’s serviced, and ever had work done by thei More

by Tomxyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 19, 2018

Toyota Knoxville responded

Thank you for the positive review! We always love hearing such raving comments about our staff, as we genuinely care about every customer that enters through our doors! Sincerely, Toyota Knoxville

March 30, 2018

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Employee Rating

Great job!! Always exceptional service! Great customer service. Appointment scheduling excellent! Toyota vehicles are the best and have always been above exceptio More

by Sheila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Abbott

Apr 02, 2018

Toyota Knoxville responded

Sheila, Thank you for the positive review! We greatly appreciate your kind words about our dealership and your repeat business! We look forward to seeing you at our dealership again! Sincerely, Toyota Knoxville

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