James Redden

Have had some warranty work done recently on a new 2024 Tiguan on a few areas of exterior that was transport to dealership damage. A few scratches and some window trim replacement. Joe was great about reso Tiguan on a few areas of exterior that was transport to dealership damage. A few scratches and some window trim replacement. Joe was great about resolving these things with no hesitation to resolve. The communication and work completed all went very well. Joe is very customer oriented and his service advisor team along with the on site detail shop follows his lead on this approach. Not my first newly purchased VW but first from Ide. I would purchase my next VW at Ide. More

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Just completed my third lease at IDE via David's help. Easy to work with and get the job done. Easy to work with and get the job done. More

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David was a pleasure to work with. No pressure. He was attentive, knowledgeable, and kept me informed of his search for a new GTI for me. After 1 1/2 years, he found the exact one I No pressure. He was attentive, knowledgeable, and kept me informed of his search for a new GTI for me. After 1 1/2 years, he found the exact one I was looking for with the help of Sales Manager Joe Preteroti! It was worth the wait. The staff was attentive and friendly. I'm looking forward to a long-term relationship with them. More

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I have purchased my last two GTIs from David at Ide VW. He is thoughtful, responsive and is attentive. I specifically requested to work with him for my newest acquisition for all those reasons. I complet He is thoughtful, responsive and is attentive. I specifically requested to work with him for my newest acquisition for all those reasons. I completely recommend David and Ide VW without hesitation. More

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My 2015 golf failed inspection March 1 due to a emissions problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help eit problem covered by warranty. It's August and no response from dick ide on when the part will come in. They don't even call me back. VW no help either. Pathetic customer service to a once loyal vw customer, no more after this treatment l. After placing this review I did get a call from Joe F at the dealer. I do appreciate that but I still have no resolution to the issue. More

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Well to be honest, my ratings don’t tell the whole story. Spencer Clarke is a honest and capable salesperson and the IDE Dealership is doing what they can to appease customers in this post-pandemic crazy wor Spencer Clarke is a honest and capable salesperson and the IDE Dealership is doing what they can to appease customers in this post-pandemic crazy world. V W is doing a poor job of promoting what is a pretty good product and potentially a very loyal customer by not turning out cars they way they should. I love the product but had to take a vehicle that wasn’t what I really wanted because of their shortsightedness with the market. Fix the supply chain and they’ll fix a lot of problems. More

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David is by far the best sales rep I’ve ever worked with. He is responsive, thorough and takes the time to go over any questions or concerns one might have during the process of acquiring a new vehicle. I He is responsive, thorough and takes the time to go over any questions or concerns one might have during the process of acquiring a new vehicle. I had an issue shortly after leaving the dealership and David and the service department at IDE were very attentive to fixing the issue. The dealership is also very clean and welcoming! More

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We met David Ruzhansky almost a year ago when we were looking to replace our 2006 Passat with a new vehicle. At that time we looked at new and used vehicles but nothing seemed to worked for us. We want looking to replace our 2006 Passat with a new vehicle. At that time we looked at new and used vehicles but nothing seemed to worked for us. We wanted a vehicle with more high end features. A few months later we visited again and David very thoroughly explained all the features of a 2022 Tiguan SEL R-Line that was coming soon. After expressing our interest David advised us to secure the vehicle with a down payment and within in a few weeks we became the proud owners of an amazing VW Tiguan. David was very professional, answering all our questions and making the whole car buying experience the best we ever had. We can’t thank him enough for his patience and expertise and feel he is a very valuable asset to the Ide dealership. More

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This is the third VW we have owned. David has sold us two of them. He is very easy to do business with. Very knowledgeable and a true professional. I would recommend him to anyone looking for a new or used c of them. He is very easy to do business with. Very knowledgeable and a true professional. I would recommend him to anyone looking for a new or used car. More

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All around FANTASTIC experience! My 17 year daughter was struggling to find a pre-owned vehicle that was in good condition and in her budget. The first time we walked into Ide they made it happen. They foun struggling to find a pre-owned vehicle that was in good condition and in her budget. The first time we walked into Ide they made it happen. They found a vehicle that checked all the boxes. I bought my VW from Ide too. Start and end your search at Ide. They make you feel valued as a customer. Thank you David and everyone at Ide! More

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