James Person | Page 5

Findlay Nissan Henderson responded

Thank you so much for the kind words! We’re thrilled to hear that you had such a positive experience with our team. Providing awesome customer service is always our goal, and it means a lot to know you’d recommend our dealership to others. We truly appreciate your support and look forward to helping you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re glad to hear that you appreciated receiving photos of the parts that needed to be replaced—we believe in keeping our customers informed every step of the way. It’s also wonderful to know that your service person was very helpful. We truly value your feedback and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience and that our team has been professional and polite throughout your visits. Everyone at Findlay Nissan works hard to provide a great experience from start to finish, and it means a lot to know we’re hitting the mark. We truly appreciate your support and look forward to continuing to serve you! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for bringing this to our attention. We understand your concern regarding the brake fluid service and truly appreciate you sharing the details. At Findlay Nissan, we base our maintenance recommendations on manufacturer guidelines, time intervals, and vehicle inspection results—not just mileage. In some cases, brake fluid may be recommended due to time-based service intervals or moisture levels found during inspection. That said, we never want there to be any confusion about what services are being performed. We’d really like the opportunity to review your visit and go over the details with you to ensure everything was handled properly and clearly explained. Please feel free to reach out to me directly at your convenience so we can look into this further and make it right if needed. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan agargiulo@findlayauto.com

Findlay Nissan Henderson responded

Thank you for your great review! We’re so glad to hear your auto service was quick and professional — that’s exactly the experience we aim to provide every time. We truly appreciate your trust in us and look forward to taking care of your vehicle again in the future. See you next time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re so glad to hear you found our team friendly and efficient, and that booking your service was quick and easy. Getting you in and out within an hour is exactly the kind of experience we aim to provide. We truly appreciate your support and look forward to seeing you again next time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for sharing your experience! We’re absolutely thrilled to hear that Beau and Jason went above and beyond your expectations. Providing service with honesty, integrity, and genuine care is exactly what we strive for, and it means a great deal to know that came through from beginning to end. We truly appreciate your trust and your thoughtful feedback. We’ll be sure to pass along your kind words to both Beau and Jason—they’ll be proud to know they made such a positive impact. We look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re glad to hear your new transmission was installed quickly and that our team took great care of you. We truly appreciate your support and look forward to helping you again whenever you need us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We’re sorry for the inconvenience and appreciate you bringing this to our attention. We’ll use this as an opportunity to improve our communication and service going forward. We appreciate you for choosing us and hope to see you again in the future. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thanks so much for the feedback! We’re glad to hear everything went smoothly. We look forward to seeing you again for your next service—drive safely! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan