James Paolo
James Paolo at Boucher Chevrolet of Waukesha
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James Paolo

Service Advisor

Boucher Chevrolet of Waukesha

1421 E Moreland Blvd
Waukesha, WI 53186

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4.6
17 Reviews
4.6

17 Reviews

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17 Reviews of James Paolo

December 13, 2024

Dealership Rating
Employee Rating

Ordered new fob for 2012 Malibu 174. 00… never was told there was a 175.00 chg for programming… never again More

by TIKA50
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Alex in parts

Dec 18, 2024

Boucher Chevrolet of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Obernberger Service Manager 262-549-1000

December 11, 2024

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Employee Rating

I bought a used Chevrolet Silverado 3 years ago from you dealership. The moment I got the vehicle it has given me problems. I have been stranded on two different occasions. Once after it was supposedly f More

by joachimt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 14, 2024

Boucher Chevrolet of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Obernberger Service Manager 262-549-1000

November 29, 2024

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(Love) there service. .. treating me with a up joyful spirit making me feel at home at all time... To see the smile on everyone face...let me know know even though? I'm More

by terrypayne55
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 01, 2024

Boucher Chevrolet of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Terry, and we look forward to working with you again. Joe Obernberger Service Manager 262-549-1000

November 27, 2024

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Sina provided excellent service from the moment we met him. The entire team was a pleasure to work with. More

by FUNKESTRAND
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sina John Isa

Nov 27, 2024

Boucher Chevrolet of Waukesha responded

Thanks for sharing about your experience with Boucher Chevrolet of Waukesha. We appreciate your business and hope to see you again soon! Jim Paolo General Sales Manager 262-549-1000

November 24, 2024

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Employee Rating

It took a week to get in. Easy fix, w oil filter not tight so leakage issue. As a brand new vehicle, expected quicker access to schedule but pleased in the end w final diagnos More

by LORIDION
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 24, 2024

Boucher Chevrolet of Waukesha responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Chevrolet of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Obernberger Service Manager 262-549-1000

October 23, 2024

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Employee Rating

Great service with tire repair and tire repair road hazard warranty. I also liked texting updates. More

by D.goeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

Boucher Chevrolet of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Obernberger Service Manager 262-549-1000

October 22, 2024

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Employee Rating

I have had great luck with this location of Chevrolet dealer, as I am from the Racine area and drove past quite a few Chevrolet dealerships to get to this one the people are great at what they do at this More

by J.Jacobs82
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 22, 2024

Boucher Chevrolet of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Chevrolet of Waukesha. Joe Obernberger Service Manager 262-549-1000

October 17, 2024

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Had a very good experience with all of the staff at this dealer. Was not pushy and wanted to make sure we were satisfied with the purchase of a used vehicle. More

by nonsuch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Speed , Pat McInerery

Oct 17, 2024

Boucher Chevrolet of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Boucher Chevrolet of Waukesha! Joe Obernberger Service Manager 262-549-1000

October 10, 2024

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Employee Rating

Usually a good experience. Service advisors seem knowledgeable and helpful. Will return for service in the future. More

by NHOJ828
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Boucher Chevrolet of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Obernberger Service Manager 262-549-1000

October 03, 2024

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Employee Rating

Thanks for the help but please explain the front breaks and rear brakes are charged separately. More

by troopleader42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2024

Boucher Chevrolet of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Obernberger Service Manager 262-549-1000

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