James Orton

Excellent customer service and one of the best sales rep in the area. She comes highly recommended. in the area. She comes highly recommended. More

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I have bought a few cars here, it is a great place to do business and to get service. Everyone is so friendly and helpful! I had been looking for a new car and had decided on a BMW X5 xDrive 50e. But I hav business and to get service. Everyone is so friendly and helpful! I had been looking for a new car and had decided on a BMW X5 xDrive 50e. But I have never seen one built the way I wanted. So, needed to be a custom order. There was a vehicle pre-production that I could customize. Then I got very sick and had to be hospitalized. After about 2 weeks in the hospital, I got to go home. The dealership had held my slot and a few days later I got to order my car, exactly how I wanted it. I worked with my salesman James Orton, then on design with Devon Stovall (I knew the interior color) he suggested a different paint Blue Ridge Mountain Metallic, wow, it is great! Tartufo Extended Merino Leather. We got the car ordered, and with the GM Dan Brozowski got a great price and trade in. When the car got to the dealership they prepped it and had to wait a few days for my doctor to clear me to drive. I test drove the X5 (tested other models, not a 50e). Decided to get the dealer to put on ceramic coat over the paint (looks awesome and water sheets right off). Added tire and wheel warranty (glad I did, after 11 days of owning got a nail in the tire and ruined it, replaced $0 out of pocket) as well as windshield and extended warranty. Dan got the price out the door where I wanted to be. So much on this vehicle training with Devon and James was much needed, as well as a couple of calls with questions. Bottom line, I have owned 30 cars, this was the best purchasing experience ever, including working with the Business Manager Mike Schwarz (this is where I get hung up with dealers), Mike is a car guy and so easy to work with. and from past experience Service Manager Derek Cogdill and his staff have always been friendly, and get the job done right. I recommend BMW and Mazda of Crystal Lake 1000% I will continue to recommend them to my family and friends. More

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I would recommend this dealership to anyone. My experience purchasing a vehicle at this dealership was the best that I have ever had. Michelle was absolutely awesome. She truly cares that the cu My experience purchasing a vehicle at this dealership was the best that I have ever had. Michelle was absolutely awesome. She truly cares that the customer is happy. The entire staff that I had the pleasure of working with were all very helpful and not pushy. I would like to thank all of them for their professionalism and kindness. More

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Thank you for making buying a car a painless process. It was a pleasure to deal with you all! It was a pleasure to deal with you all! More

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James got us 'out the door' fair pricing before we even stepped into the dealership. He's very knowledgeable on the Mazda 3 sedan & hatchback. We agreed on the price & we love our Mazda! Thanks to James & stepped into the dealership. He's very knowledgeable on the Mazda 3 sedan & hatchback. We agreed on the price & we love our Mazda! Thanks to James & the staff!! We'll recommend this dealership to others. More

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Probably the main reason I stayed with BMW is that I like and trust the dealer and James Orton. and trust the dealer and James Orton. More

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Thanks again James Orton for finding the car we were looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. looking for! All the staff at BMW of Crystal lake are professional and made the buying experience a pleasure. More

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Outstanding dealership to work with. James Orton provided world class service and can’t recommend him enough. I highly recommend this dealership. Great people to deal with. James Orton provided world class service and can’t recommend him enough. I highly recommend this dealership. Great people to deal with. More

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My husband brought me to see James at Anderson -because he had purchased two other vehicles from him, one recently. I was attempting to use the replacement value of my car, as it was hit in an accident an he had purchased two other vehicles from him, one recently. I was attempting to use the replacement value of my car, as it was hit in an accident and I wanted to stick with the allotted payout budget. James had several options and I opted for a older model, luxury vehicle that was a trade in. It looked beautifully maintained and their detailing team did a superb job -it was spotless. They put some work into it and checked everything out. I am hoping to get a few good years out of my vehicle and appreciated the time effort and stress-free environment. And the car was completely in my replacement budget. Thank you for the time, attention and service. More

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Like having a picnic with my family. Will met me and listened to my needs and driving habits and concerns. He knew what I wanted and stayed in touch until he found my car. He called, I s Will met me and listened to my needs and driving habits and concerns. He knew what I wanted and stayed in touch until he found my car. He called, I stopped in, car was exactly what I wanted and needed. I bought the car. Dan helped facilitate the entire process. Getting to know many of the associates like Michelle and James especially in understanding vehicle features made it a kinda family friendship adventure. Will was the keystone for my successful car experience. I thank him and the entire Anderson Mazda team. One stop shopping indeed. I look forward to their customer service on my Mazda CX30. More

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