James McNally

I wanted to share my recent experience with Fette Infinity, located at 1137 US-46, Clifton, NJ 07013, as it has been quite frustrating and concerning. I initially delivered my car for repairs, expec Infinity, located at 1137 US-46, Clifton, NJ 07013, as it has been quite frustrating and concerning. I initially delivered my car for repairs, expecting it would take approximately two weeks, but it has now been over a month, and my car is still not ready. I have faced numerous issues with communication; they did not inform me that they would be transferring my car to a different facility for repairs. I discovered this through the GPS tracking device installed in my car. Every day, I have been given promises that my car would be ready the next day, but those promises have not been fulfilled. Last week, I received a call stating my car would be ready on Tuesday, January 21, 2025, but as of today (Wednesday), I still do not have my car. I strongly urge anyone considering Fette Infinity for car repairs to think carefully before proceeding. My experience has been far from satisfactory, and I would not want others to go through the same struggles I have faced. I will not be returning to this location for any sales or service engagements! Thank you for taking the time to read this. New updates to my review: Today, (1/22/2025) I attempted to contact Service Manager Stefan but was informed that he was busy. I called every 30 minutes, sent him a text, and even left a voice message, yet I have not received any response. In my efforts to get assistance, I also contacted customer service to see if I could speak with General Manager Juan Villegas or General Sales Manager Dan Fette, but was met with the same response regarding their availability. Could anyone please advise me on how I might be able to get the information I need regarding my vehicle? Any assistance you could provide would be greatly appreciated. Thank you Alec More

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The customer service at this dealership is top notch all around. Salesperson and manager are great! around. Salesperson and manager are great! More

by Pamela V Verified Customer Verified Customer

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Incredible service from Sam and the entire team every time i visit. The service is the only reason I remain a customer time i visit. The service is the only reason I remain a customer More

by JNFBUSINESS Verified Customer Verified Customer

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Derek was great and not pushy. Everyone was great. Smoothest car purchase ever. You know I'll be back. Everyone was great. Smoothest car purchase ever. You know I'll be back. More

by LJCURCIO Verified Customer Verified Customer

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Great experience! ! Great honest staff! Very accommodating and experienced. Fette is the place to go ! Great honest staff! Very accommodating and experienced. Fette is the place to go More

by CPPL1 Verified Customer Verified Customer

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I had an excellent lease experience for Start to finish! James , Juan and the gentleman in finance were amazing! James , Juan and the gentleman in finance were amazing! More

by TONIA1964 Verified Customer Verified Customer

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Extremely helpful above and beyond with customer satisfaction. Highly recommend and keep coming back for my cars . The manager and team present a new imagine for car dealerships . Ptofessoonal and satisfaction. Highly recommend and keep coming back for my cars . The manager and team present a new imagine for car dealerships . Ptofessoonal and focus on what I was looking f. Were the best ! Thank you Juan and team More

by EMM102006 Verified Customer Verified Customer

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Since I was unable to open the fuel door, it was a Saturday and my car was low on fuel, I stopped by the service Dept. without an appointment and spoke to James McNally the service mgr. He gave me a l Saturday and my car was low on fuel, I stopped by the service Dept. without an appointment and spoke to James McNally the service mgr. He gave me a loaner for a few days until the part came in and the car was repaired. I can't say enough about how well I was treated. More

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Very professional and efficient. Very knowledgeable an helpful.. I would definitely recommend the service department. Very knowledgeable an helpful.. I would definitely recommend the service department. More

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Not the best location spot, but clean place. Some of the staff seems to be friendly. Some of the staff seems to be friendly. More

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