James McIntyre | Page 13

Unhappy with the service I received on 9/18. I scheduled an appointment for my cabin air filter to be replaced, but my primary concern that I requested be looked at was a sound from my tire. I d I scheduled an appointment for my cabin air filter to be replaced, but my primary concern that I requested be looked at was a sound from my tire. I dropped it off at 8am, and received a voicemail 20 mins later that the filter was done but that they couldn’t hear the problem. I didn’t receive the voicemail until 3:45 because of work, but nothing was done. When I called, Michael didn’t care that I had left my car there all day and would potentially have to bring it back. My boyfriend went down around 5pm to talk to someone, and thankfully he spoke to Bill, the service manager. It was a simple issue that took all of 15 mins to fix, which should have been done earlier. I’m glad it was fixed, but not happy with the lack of care. More

by abbyjgrover Verified Customer Verified Customer

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Dover Honda is always excellent in the care it takes and transparent regarding what is needed and how much it will cost. I am very pleased with their service. transparent regarding what is needed and how much it will cost. I am very pleased with their service. More

by SUSANDSPENCE Verified Customer Verified Customer

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everyone was great except for the ladies that collected the money at the end who couldn’t remove their eyes from their personal cell phones and look up at me. the money at the end who couldn’t remove their eyes from their personal cell phones and look up at me. More

by jcasey13 Verified Customer Verified Customer

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The service was great, communication was not. I called and left several messages no response. I called and left several messages no response. More

by blpatrick Verified Customer Verified Customer

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My overall customer service experience was outstanding. From the initial appointment scheduling to coordinating a loaner for the day, the friendly customer service at drop-off, D-Honda operations, and over From the initial appointment scheduling to coordinating a loaner for the day, the friendly customer service at drop-off, D-Honda operations, and overall customer service is first class. More

by jgpike Verified Customer Verified Customer

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Very responsive courteous service. Kim Crawford was knowledgeable and thoughtful. Appreciate the scheduling access and courtesy. Kim Crawford was knowledgeable and thoughtful. Appreciate the scheduling access and courtesy. More

by tsutula Verified Customer Verified Customer

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James is an Excellent Service Advisor. Brian is a top notch mechanic. I get excellent service and quality work done in a timely manner. Brian is a top notch mechanic. I get excellent service and quality work done in a timely manner. More

by Cathi1914 Verified Customer Verified Customer

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I am always pleased with the service I receive from the team in the Dover Honda Service Center team in the Dover Honda Service Center More

by Nbar1 Verified Customer Verified Customer

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Work was done on time, quickly and accurately. Very friendly and professional service team and mechanics Very friendly and professional service team and mechanics More

by MELOON251 Verified Customer Verified Customer

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We took our Honda in for an oil change two days later our car trim is melting. What got on our car during service. I’m going to reach out to Corporate office. This is our third Honda somebody better fix this car trim is melting. What got on our car during service. I’m going to reach out to Corporate office. This is our third Honda somebody better fix this!! More

by Karenhinger Verified Customer Verified Customer

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