James Marchetti
James Marchetti at Suburban Ford of Waterford
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James Marchetti

Sales Consultant

Suburban Ford of Waterford

6975 Highland Rd
Waterford, MI 48327

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4.5
22 Reviews

I am James Marchetti and have come to Suburban Ford of Waterford with over 20 years of experience in customer service, most recently as a seasoned and successful auto/truck service adviser. Whatever your budget, and whether you're looking for a new or quality pre-owned car or truck, my goal at Suburban Ford is to use my experience to help sort out your best options while making the process as comfortable as possible for you. No detail is too small to discuss. I welcome the opportunity to start a long-term relationship.

Dealership Experience

4 yrs, 5 mos

Specialties & Trainings

Top 15 national Service Adviser for 5 years with General Motors

Entrepreneur and business owner for 10 years

View more specialties & trainings
4.5

22 Reviews

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22 Reviews of James Marchetti

August 22, 2024

Dealership Rating
Employee Rating

James helped me find a used car that checked all the boxes! He let me test drive a couple and make a no-pressure decision. I couldn't have asked for a better rep! More

by dancrgrl108
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Dabney

Aug 22, 2024

Suburban Ford of Waterford responded

We're delighted to hear that James provided a no-pressure and helpful experience at Suburban Ford of Waterford! Enjoy your new ride, and thanks for the great review!

December 27, 2023

Dealership Rating
Employee Rating

Do NOT work with James unless you want to receive something you were promised to find out, the wrong vehicle was ordered. Then in turn, to be mistreated and uncared for. Will NEVER return. More

by viener26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 29, 2023

Suburban Ford of Waterford responded

Hi, we're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to us at (248) 674-4781 so we can work towards a resolution.

October 31, 2023

Dealership Rating
Employee Rating

This is the 4th car I have leased thru Suburban of Waterford. Jeff Huvaere is very helpful. He always seems to know exactly what I want. I can’t imagine getting my vehicle anywhere else. Thanks Je More

by mcramer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Huvaere

Nov 02, 2023

Suburban Ford of Waterford responded

Hi, thank you for your kind words and congratulations on your new vehicle! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 03, 2023

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Employee Rating

Stefan was pushy during the purchase of our vehicle for extended warranties and is impossible to work with to get them cancelled. It's been 3 months since our initial outreach and he will not return calls More

by Chrisbaringhaus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stefan Sackett

Oct 05, 2023

Suburban Ford of Waterford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Suburban Ford of Waterford, we value our customers and we look forward to seeing you on your next visit. Take care!

June 29, 2023

Dealership Rating
Employee Rating

Excellent service and easy buying process! I will be buying my next car from them! More

by shireyas
Sales Price Transparency
Recommend Dealer
Yes
Jul 03, 2023

Suburban Ford of Waterford responded

Hi Shireyas, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Jul 03, 2023

Suburban Ford of Waterford responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

April 28, 2023

Dealership Rating
Employee Rating

James Marchetti at Suburban was extremely helpful in helping me out with the Fusion I picked. He made the process as easy and hassle-free as possible. Thanks a lot! More

by Nadeem Noor
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 01, 2023

Suburban Ford of Waterford responded

Hi Nadeem, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

April 08, 2023

Dealership Rating
Employee Rating

Suburban Ford of Waterford always makes the new car buying experience a pleasant one for sure. From the general manager, sales manager, sales person, finance and the delivery prep person they all do a More

by Frank I
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Barker, Jeff Huvaere , John Duley

May 01, 2023

Suburban Ford of Waterford responded

Hi Frank, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 22, 2023

Dealership Rating
Employee Rating

Wow, what a great experience. I was at the dealer 3 hours. Everyone was unbelievably nice. The GM and my sales person answered every question I had. More

by Big Money
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Barker, Jeff Huvaere

Mar 25, 2023

Suburban Ford of Waterford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! If you have any further questions, please don't hesitate to reach out!

March 16, 2023

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Employee Rating

Jeff and James found me the perfect Bronco! 5th new vehicle purchase and the best one yet. More

by hd80cu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Barker, Jeff Huvaere

Mar 18, 2023

Suburban Ford of Waterford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Waterford! Please don't hesitate to reach out if there's anything additional we can do for you.

December 13, 2022

Dealership Rating
Employee Rating

Easy to work with professional and comfortable to work with. Deal went very well. Thank You More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Huvaere

Dec 14, 2022

Suburban Ford of Waterford responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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