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James Lauman
James Lauman at Audi Allentown
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James Lauman

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
527 Reviews
4.9

527 Reviews

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527 Reviews of James Lauman

May 05, 2025

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Employee Rating

I was very pleased with my recent visit at Audi Allentown. Excellent service and very friendly and helpful staff. More

by BKJEANES
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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May 05, 2025

Audi Allentown responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

May 04, 2025

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Service was very good. Problems solved & covered by warranty. I really like the convenience of Audi service More

by Roman22
Recommend Dealer
Yes

Other Employees Tagged: James Lauman

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May 05, 2025

Audi Allentown responded

Thank you very much for such a great review, Roman! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 02, 2025

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Just bought a car a few months ago and James was very fair and honest with resolving the issues we've been having. More

by TAMARANDKATRINA
Recommend Dealer
Yes

Other Employees Tagged: James Lauman

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May 05, 2025

Audi Allentown responded

Thank you for your feedback! We're glad to hear that James was fair and honest in helping resolve the issues with your vehicle. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Please don’t hesitate to reach out if you need anything else — we’re here to help!

May 02, 2025

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Quick and easy, James was fantastic and the loaner provided was great. The short video of the diagnostic was welcomed. More

by JESUS.MENDEZ.EDU
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Recommend Dealer
Yes
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May 05, 2025

Audi Allentown responded

Thank you, Jesus, for your great feedback! We're happy to hear that James made the process quick and easy, and that the loaner and diagnostic video added to a smooth experience. We appreciate your trust and look forward to assisting you again in the future.

May 02, 2025

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The staff at the Allentown Audi dealership are always courteous, professional, and efficient. I’m usually in and out very quickly. More

by Hockey1060
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Workmanship
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Service Communication
Recommend Dealer
Yes
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May 05, 2025

Audi Allentown responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

May 02, 2025

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Extremely friendly and informative staff. Even though I spent more than I wanted to, I felt like the customer experience and work done on my SUV was well worth the money. I will be coming bac More

by KEVNAG23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Pilz

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May 05, 2025

Audi Allentown responded

Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our staff and felt the value of the work done on your SUV. We truly appreciate your trust in us and look forward to helping you with your future Audi purchase when the time comes. Great to have you as part of the Audi family!

May 01, 2025

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The customer service at Audi of Allentown is unbeatable. Their staff goes above and beyond. I am so thankful for James and his help with my vehicle! More

by SUESAN32
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 02, 2025

Audi Allentown responded

Thank you so much for the kind words! We’re thrilled to hear that your experience at Audi Allentown exceeded expectations. James will be especially happy to know his support made a difference. We truly appreciate your trust and look forward to continuing to provide you with exceptional service!

April 30, 2025

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Very smooth process and handling! I would gladly do business here again with my vehicle! More

by Cfred
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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May 01, 2025

Audi Allentown responded

Thank you for the great feedback! We're so happy to hear that the process was smooth and that you'd choose to work with us again. We truly appreciate your business and look forward to helping you with any future vehicle needs!

April 24, 2025

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wonderful, caring group of people. always a pleasure being around and working with. Excellent service! More

by WMONE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Apr 24, 2025

Audi Allentown responded

We appreciate you taking the time to write us a review, please let us know if we can do anything else to help!

April 24, 2025

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Servicing your vehicle at Audi Allentown is an amazing experience. My service advisor, Jade goes above and beyond to make sure that I’m happy with the service. More

by CMARCIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Tyler Pilz

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Apr 28, 2025

Audi Allentown responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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