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James Lauman
James Lauman at Audi Allentown
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James Lauman

Service Advisor

Audi Allentown

4725 Hamilton Blvd
Allentown, PA 18103

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4.9
457 Reviews
4.9

457 Reviews

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457 Reviews of James Lauman

January 04, 2025

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Employee Rating

Excellent service, good communications, services provided were as agreed and delivered on time. I highly recommend Audi Allentown More

by GREGORY.A.ZIMMERMAN
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Jeschonek

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January 03, 2025

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Excellent job maintaining the car and fixing the starter/altenator issue. I was prepared to stay longer for the repair but it took less time me than it was quoted More

by LMCLARKE47
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Service Time
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Recommend Dealer
Yes
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Jan 03, 2025

Audi Allentown responded

Thank you for your great review! We're so glad to hear that we were able to fix your starter/alternator issue efficiently and that the repair was completed quicker than expected. We always aim to provide excellent service while respecting your time, so it's wonderful to know we met those expectations. We appreciate your trust and look forward to assisting you again in the future!

January 02, 2025

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James, Audi Allentown and Audi USA went above and beyond in helping me resolve a significant issue with my SQ5. Good customer service starts when there is a problem, and James and Audi Allentown exceeded ex More

by MIKE.ALOUPIS
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Recommend Dealer
Yes
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Jan 02, 2025

Audi Allentown responded

Hi Mike, thank you for your wonderful review! We're so glad to hear that James and the Audi Allentown team, along with Audi USA, were able to help resolve the issue with your SQ5. We believe that great customer service is truly tested when challenges arise, and we're thrilled to know that we exceeded your expectations. Your feedback means a lot to us, and we look forward to continuing to assist you in the future!

December 31, 2024

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Excellent customer service and attention to my questions and concerns about my vehicle. Also appreciated that they valued my time. More

by joshroznowski
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Service Communication
Recommend Dealer
Yes
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Jan 02, 2025

Audi Allentown responded

Thank you very much for such a great review, Josh! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 28, 2024

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Great service. Quick Kind people Keeps you in the loop with what needs to be done to your car. More

by NAT4832
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Dec 30, 2024

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

December 28, 2024

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The service staff is alway helpful, friendly and efficient. I highly recommend Allentown Audi. Great service! More

by BRUCECOLLETTI1
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom O'Donnell, Andrew Kim, Nate Krick, Sijade Cromartie, Dan Berry, Molly Moyer, Tyler Pilz

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Dec 30, 2024

Audi Allentown responded

We are so glad to hear this, Bruce! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

December 27, 2024

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One of the best dealership experiences I’ve had. James was great. He took care of everything I wanted done, no questions asked. More

by DMUNKIRSD
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Recommend Dealer
Yes
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Dec 30, 2024

Audi Allentown responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

December 23, 2024

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5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 More

by AHDOC10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Dec 23, 2024

Audi Allentown responded

Thank you for rating us!

December 23, 2024

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Very easy to schedule and helpful. I was even able to get a loaner .Thank you More

by MMAWENDLING
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Recommend Dealer
Yes
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Dec 23, 2024

Audi Allentown responded

Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

December 22, 2024

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Employee Rating

Tyler provided regular updates. Vehicle is a company car, so the approval process is more complicated. Tyler helped resolve the situation More

by AIDANNIGGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nate Krick, Sijade Cromartie, Molly Moyer, Tyler Pilz

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Dec 23, 2024

Audi Allentown responded

Thank you for sharing your experience! We're so glad to hear that Tyler was able to provide regular updates and assist in navigating the approval process for your company car. We understand how complicated these situations can be, and we're happy that Tyler could help resolve it smoothly. If you ever need anything else, don't hesitate to reach out. We appreciate your trust in us!

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