James Lanzo
James Lanzo at Liberty Honda
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James Lanzo

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.7
176 Reviews
4.7

176 Reviews

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176 Reviews of James Lanzo

November 07, 2024

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Employee Rating

Hi, thank you for fixing our break tail lights that were forever on and not working upon break appplied. But after the service now our sensors are not working when we reverse the car or when the car is clos More

by mgandan665
Service Price Transparency
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Service Time
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Recommend Dealer
No
Nov 13, 2024

Liberty Honda responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 05, 2024

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I received outstanding service on my Honda automobile from Chloe and the entire staff of the maintenance department More

by Gerald F Murphy
Service Price Transparency
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Recommend Dealer
Yes
Nov 06, 2024

Liberty Honda responded

Thank you for the kind words for Chloe and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2024

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My friend and I bought two cars, they supposedly sold us a brand new car, it was a 2022 model, one of our cars had a mouse nest under the dashboard, and mine had an engine problem. I don't know what kind of More

by nusretti deli
Service Price Transparency
Workmanship
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Recommend Dealer
No
Nov 09, 2024

Liberty Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 26, 2024

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Very good dealer I don’t have any comply good to recommended to some buddy thank you More

by aliciasegura123
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Recommend Dealer
Yes
Oct 27, 2024

Liberty Honda responded

Alicia, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Honda!

September 20, 2024

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I had to have two recalls repaired and unfortunately, only one had parts available but the dealership wasn’t at fault for that. The employees were all super friendly, the waiting area was spacious, clean More

by Cass
Service Price Transparency
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Recommend Dealer
Yes
Sep 21, 2024

Liberty Honda responded

Cass, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

September 16, 2024

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Loved the professional service showed me alot of respect I would prefer coming back next time More

by Miltonhobbs03
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Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Liberty Honda responded

Milton, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

September 12, 2024

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Liberty Honda is terrific. Great staff, knowledgeable, efficient and caring. Service staff are exceptional. They know their stuff. More

by MGARGANO52
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

September 09, 2024

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Great job! Explained everything. Finished paperwork in a timely manner without us feeling rushed. We would recommend Liberty! More

by TODDANDRACHEL
Recommend Dealer
Yes

Other Employees Tagged: Leo Martinez

Sep 09, 2024

Liberty Honda responded

Todd and Rachel, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

September 07, 2024

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Employee Rating

The service is very good. Brenda is excellent, very professional and friendly. Thank you Brenda for your attention. More

by FLABIASMITH
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2024

Liberty Honda responded

Thank you for your business and this review. We're happy to hear that Brenda and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

August 25, 2024

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Employee Rating

Left my car for 2 days to get my door lock cylinder fixed and differential oil changed, and came back on day 3 to find out the only thing that had been done was the differential oil change. Was told that the More

by Joshuahenry970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 28, 2024

Liberty Honda responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Joshua, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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