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James Lanzo
James Lanzo at Liberty Honda
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James Lanzo

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.7
185 Reviews
4.7

185 Reviews

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185 Reviews of James Lanzo

January 20, 2025

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Employee Rating

Customer Service is atrocious at this place with everyone. Everyone has an attitude of entitlement and acts as though the customer owes them for doing THEIR JOB! More

by COLON100915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jan 23, 2025

Liberty Honda responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 10, 2025

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Employee Rating

Scott was great, he helped me out a lot. He went above and beyond for me More

by tentealex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jan 10, 2025

Liberty Honda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott met your expectations. Thank you again for choosing Liberty Honda. We look forward to having you as one of our valued customers for many more years to come!

January 10, 2025

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I always go away happy with the job they do no complaints always a great job More

by DENNIS C Mercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jan 10, 2025

Liberty Honda responded

Thank you, Dennis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Honda!

January 07, 2025

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Employee Rating

Very organized, friendly, kept informed and got the job done timely. Liked how they shared a video of what was done. Very pleased with appointment. More

by sharon.winch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jan 07, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Sharon, please let us know.

December 21, 2024

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Employee Rating

Pleased with time it took to have my car serviced along with all people involved answering my questions More

by Dawg5775
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Dec 22, 2024

Liberty Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Honda, we look forward to having you as a valued customer for many years to come!

December 18, 2024

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Employee Rating

This dealer has excellent customer service. They will go and above and beyond to make the customer happy and satisfied . I highly recommend this ldealer. More

by yorivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon , Sletvana Reish

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Dec 19, 2024

Liberty Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 13, 2024

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Employee Rating

great price , additional comprehensive checkup is a plus, more than i expected. technetian, staff, friendly and savvy. overall a thump up!!! thank you ! More

by USA1368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Dec 15, 2024

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 03, 2024

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Employee Rating

excellent service, everything was seamless and fast. i like the video of the car for the peace of mind More

by jaredwalter01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Dec 03, 2024

Liberty Honda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Honda.

November 24, 2024

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Employee Rating

First class service. First class experience with first class personnel at Libery Honda. Thank you so much for everything! More

by AN90NDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Leo Martinez, Christian Diaz, Matthew Falcon, Antonio Delgado, Jaedan Carrero, Tim Leyden

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Nov 25, 2024

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 07, 2024

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Employee Rating

Hi, thank you for fixing our break tail lights that were forever on and not working upon break appplied. But after the service now our sensors are not working when we reverse the car or when the car is clos More

by mgandan665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Nov 13, 2024

Liberty Honda responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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