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James Lanzo
James Lanzo at Liberty Honda

James Lanzo

Service Advisor

Liberty Honda

71 W Service Rd
Hartford, CT 06120

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4.7
206 Reviews
4.7

206 Reviews

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206 Reviews of James Lanzo

July 10, 2025

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Liberty Honda has been my dealer of choice for many years. They have always given me great service. More

by gerry.gibson1940
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jul 11, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 26, 2025

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Associate who handled my last visit was professional and courteous. The service was quick and complete More

by JOSEPHSPANGNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jun 26, 2025

Liberty Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 24, 2025

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Communication great. Service was on time and effective. Good job and very happy with results More

by shaicassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jun 24, 2025

Liberty Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 20, 2025

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Dealership was fast and efficient and provided a video and a detailed explanation of all the work needed to be done More

by anitali0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jun 20, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 20, 2025

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Great service! ! The staff was very helpful and kept us informed of all the updates. More

by frank@canihuante.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jun 20, 2025

Liberty Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 11, 2025

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Professional courteous great customer service & representative excellent staff service that keep customers informed and happy More

by sharoncieck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jun 11, 2025

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

June 11, 2025

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Liberty Honda always easy and pleasant to deal with. Sales and service staff professional and knowledgeable. More

by DENNISSCHAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jun 11, 2025

Liberty Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Honda.

June 06, 2025

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Had an issue with the air conditioning and Liberty had me bring it in to diagnose the issue! Fixed quickly and with the heat it was very welcomed! More

by MIKEMONTI55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2025

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 05, 2025

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The dealership and the employees I dealt with were extremely professional and helpful. My appointment went very well and my car was ready on time. I also appreciated that the car was washed. More

by Zemanjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chloe Truglio, Leslie Mercado-Sanchez, Scott Brewer, Matthew Falcon

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Jun 05, 2025

Liberty Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

June 05, 2025

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Employee Rating

Amazing customer service by Chloe supported by top tier Honda technicians. Would recommend this dealership to everyone I know. More

by Guylduarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Gunderson, Dave Ault, Chloe Truglio, Scott Brewer

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Jun 05, 2025

Liberty Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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