James King
James King at Mall of Georgia Ford

James King | Page 9

Director, Systems & Marketing

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.3
196 Reviews

Dealership Experience

24 yrs, 7 mos

Industry Experience

24 yrs, 7 mos

4.3

196 Reviews

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196 Reviews of James King

August 01, 2024

Dealership Rating
Employee Rating

Had a very good experience at my recent visit to the Mall of Georgia Ford. Would recommend to others. More

by RONWALLACE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 28, 2024

Dealership Rating
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Slow and disrespectful they kept my car for 4 weeks and charged me for rent car More

by R.azarbahram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 05, 2024

Mall of Georgia Ford responded

We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand how important your time and vehicle are, and we regret that we fell short of your expectations. To address your concerns directly, please contact our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com at your earliest convenience. Thank you for bringing this to our attention.

July 28, 2024

Dealership Rating
Employee Rating

Very friendly and easy to deal with will check with them when I’m ready for another ford More

by MSSMITTY2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Aug 01, 2024

Mall of Georgia Ford responded

We're thrilled to hear that you had a positive experience at Mall of Georgia Ford! We appreciate you taking the time to share your kind words. It's our pleasure to make the car-buying process as easy and enjoyable as possible.

July 19, 2024

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Hi Brian was very kind and very well , the pick up service and drop off was amazing help to me, I’m disabled now and someone call me to offer free pick up service and work perfect to me . Tks More

by leonardo
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 25, 2024

Mall of Georgia Ford responded

Thank you so much for your kind review! We strive to make every experience convenient and accommodating, especially for our customers with specific needs. Your feedback is greatly appreciated, and we're here to assist you anytime you need. Thank you for choosing Mall of Georgia Ford!

July 14, 2024

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Good service, nice people, super helpful and answer all your questions in a easy to understand way More

by danialahmed13
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Recommend Dealer
Yes
Jul 19, 2024

Mall of Georgia Ford responded

Thank you for sharing your positive experience with Mall of Georgia Ford! Providing clear communication and helpful assistance is key to ensuring a positive customer experience, and we're glad to hear they delivered on that for you. We appreciate your feedback and look forward to serving you again in the future!

July 12, 2024

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They care about their customers, friendly, they made sure my vehicle was fixed correctly and offered me a courtesy vehicle until my vehicle was repaired. More

by plasalata
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Recommend Dealer
Yes

July 05, 2024

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Service manager was knowledgeable and returned all my texts in a timely manner. I wish I could keep him for future visits. More

by BESTTRUCK3
Service Price Transparency
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Recommend Dealer
Yes
Jul 08, 2024

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that our service manager provided knowledgeable assistance and was responsive to your needs. We understand your sentiment about wanting to keep him for future visits! We strive to provide consistent and reliable service, and we're here to assist you whenever you need us. Please don't hesitate to reach out if there's anything else we can do for you. We look forward to serving you again at Mall of Georgia Ford!

June 23, 2024

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Employee Rating

They didnt check my transmission fluid when I had the truck serviced and on my way to Florida pulling a 5th wheel camper the transmission ran a little hot. I checked it and it was a half quart low. More

by pedwards12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 01, 2024

Mall of Georgia Ford responded

We're sorry to hear about the experience you had at Mall of Georgia Ford. Ensuring thorough and accurate service for your vehicle is a top priority for us, and we apologize for any inconvenience or concern caused by the oversight in checking your transmission fluid during your recent visit. This is not the level of service we aim to provide, and we understand the importance of properly maintaining your vehicle, especially when towing. To address this matter and discuss your experience in more detail, please contact Sterling Oliver, our Fixed Ops Director, at soliver@vtaig.com. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve our service at Mall of Georgia Ford.

June 19, 2024

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I'm sure this is the best store. If you're buying a Ford, buy it here. More

by DAVID KIM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 20, 2024

Mall of Georgia Ford responded

We're thrilled to hear that you had such a positive experience at Mall of Georgia Ford! Thank you for your kind words and recommendation. Providing excellent service and ensuring customer satisfaction are our top priorities. If there's anything else we can do for you or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

June 18, 2024

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Employee Rating

Mall of Georgia ford did a great job servicing my Mach1 , and look forward to the next time. More

by HALLSID51
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 20, 2024

Mall of Georgia Ford responded

Thank you for taking the time to leave a fantastic review for Mall of Georgia Ford! We're thrilled to hear that your Mach-E received excellent service and that you look forward to your next visit.

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