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James King
James King at Mall of Georgia Ford

James King | Page 9

Director, Systems & Marketing

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.3
204 Reviews

Dealership Experience

24 yrs, 11 mos

Industry Experience

24 yrs, 11 mos

4.3

204 Reviews

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204 Reviews of James King

September 18, 2024

Dealership Rating
Employee Rating

We have purchased 5vehicles over the past several years and there pricing seems to be getting very unstable. The sales staff are superb but the pricing is out of control with ford More

by RichBlithe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adrian Turnbull, Andy Stanley

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September 14, 2024

Dealership Rating
Employee Rating

The Service worked well with me to make sure that I received the right service for my vehicle. More

by Mlucasjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

Print
Sep 17, 2024

Mall of Georgia Ford responded

Thank you for your feedback! We’re glad to hear that our service team worked diligently to ensure you received the right service for your vehicle. Providing tailored solutions is a priority for us, and we’re pleased to know that our efforts made a positive impact on your experience. If you have any more needs or questions in the future, don’t hesitate to reach out. Thanks again for choosing us!

September 14, 2024

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Employee Rating

The waiting area is excellent, the service is excellent and the whole environment is very pleasant. More

by juan1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

Print
Sep 17, 2024

Mall of Georgia Ford responded

Thank you for the great feedback! We're delighted to hear that you enjoyed our waiting area and found our service and environment to be excellent. We strive to create a pleasant experience for all our customers, and it's wonderful to know we succeeded. If you need anything else or have any questions, feel free to let us know!

September 13, 2024

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Employee Rating

They are very nice and kind,they get everything done right away always take care of the costumer nicely More

by TITOREYES09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

Print
Sep 17, 2024

Mall of Georgia Ford responded

Thank you for your kind words! We’re delighted to hear that you had a positive experience with our team and that we were able to meet your needs promptly and effectively. Your satisfaction is our top priority, and we’re here to ensure you always receive excellent service. If there’s anything more we can do for you, please let us know. We look forward to seeing you again!

September 06, 2024

Dealership Rating
Employee Rating

no communication you were texting me form someone that was on vacation so noone saw my request. every time i book it they never see my service plan and try and charge me. i paid for the top detail package More

by gary.miller1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

Print
Sep 13, 2024

Mall of Georgia Ford responded

Thank you for bringing your recent service experience at Mall of Georgia Ford to our attention. We sincerely apologize for the communication issues, confusion regarding your service plan, and the overall quality of the detail service you received. This falls short of the exceptional service we strive to provide. To address these concerns directly and ensure a more positive outcome, we would like to connect you with David Blood, our Fixed Ops Director, at dblood@vtaig.com. Thank you for your understanding.

September 02, 2024

Dealership Rating
Employee Rating

Great service. They were one step ahead of me the entire way. Will purchase again. And again. More

by MATT.PRUITT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wessels

Print
Sep 09, 2024

Mall of Georgia Ford responded

Thank you for the fantastic feedback! We're delighted to hear that our team was able to stay ahead of your needs and provide great service. We look forward to assisting you with your next purchase. Thanks again for your continued support!

August 30, 2024

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Employee Rating

I made the switch from a different Dealer , like night and day , great customer service, they called me an Uber Excellent ! More

by CB3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Andy Stanley, Ashlynn Van Hees

Print

August 25, 2024

Dealership Rating
Employee Rating

Quick and easy with no issues. Comfortable waiting room and everyone was pleasant and very welcoming. More

by mdcarlucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print

August 01, 2024

Dealership Rating
Employee Rating

Had a very good experience at my recent visit to the Mall of Georgia Ford. Would recommend to others. More

by RONWALLACE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

Print

July 28, 2024

Dealership Rating
Employee Rating

Slow and disrespectful they kept my car for 4 weeks and charged me for rent car More

by R.azarbahram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 05, 2024

Mall of Georgia Ford responded

We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand how important your time and vehicle are, and we regret that we fell short of your expectations. To address your concerns directly, please contact our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com at your earliest convenience. Thank you for bringing this to our attention.

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