James King | Page 9

Mall of Georgia Ford responded

We sincerely apologize for the inconvenience and frustration you experienced with our service. We understand how important your time and vehicle are, and we regret that we fell short of your expectations. To address your concerns directly, please contact our Fixed Ops Director, Sterling Oliver, at soliver@vtaig.com at your earliest convenience. Thank you for bringing this to our attention.

Mall of Georgia Ford responded

We're thrilled to hear that you had a positive experience at Mall of Georgia Ford! We appreciate you taking the time to share your kind words. It's our pleasure to make the car-buying process as easy and enjoyable as possible.

Mall of Georgia Ford responded

Thank you so much for your kind review! We strive to make every experience convenient and accommodating, especially for our customers with specific needs. Your feedback is greatly appreciated, and we're here to assist you anytime you need. Thank you for choosing Mall of Georgia Ford!

Mall of Georgia Ford responded

Thank you for sharing your positive experience with Mall of Georgia Ford! Providing clear communication and helpful assistance is key to ensuring a positive customer experience, and we're glad to hear they delivered on that for you. We appreciate your feedback and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that our service manager provided knowledgeable assistance and was responsive to your needs. We understand your sentiment about wanting to keep him for future visits! We strive to provide consistent and reliable service, and we're here to assist you whenever you need us. Please don't hesitate to reach out if there's anything else we can do for you. We look forward to serving you again at Mall of Georgia Ford!

Mall of Georgia Ford responded

We're sorry to hear about the experience you had at Mall of Georgia Ford. Ensuring thorough and accurate service for your vehicle is a top priority for us, and we apologize for any inconvenience or concern caused by the oversight in checking your transmission fluid during your recent visit. This is not the level of service we aim to provide, and we understand the importance of properly maintaining your vehicle, especially when towing. To address this matter and discuss your experience in more detail, please contact Sterling Oliver, our Fixed Ops Director, at soliver@vtaig.com. Thank you for bringing this to our attention. We value your feedback and the opportunity to improve our service at Mall of Georgia Ford.

Mall of Georgia Ford responded

We're thrilled to hear that you had such a positive experience at Mall of Georgia Ford! Thank you for your kind words and recommendation. Providing excellent service and ensuring customer satisfaction are our top priorities. If there's anything else we can do for you or if you have any more feedback to share, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!

Mall of Georgia Ford responded

Thank you for taking the time to leave a fantastic review for Mall of Georgia Ford! We're thrilled to hear that your Mach-E received excellent service and that you look forward to your next visit.