James King | Page 4

Mall of Georgia Ford responded

We are overjoyed to hear about your continued trust in Mall of Georgia Ford for both your vehicle purchase and ongoing maintenance needs. It's wonderful to know that your vehicle is performing exceptionally well even after reaching 136,000 miles. Your loyalty in choosing us for all your scheduled services truly means the world to us. We're proud to be part of keeping your vehicle running smoothly, and we look forward to continuing to serve you for many more miles ahead.

Mall of Georgia Ford responded

Thank you for your wonderful feedback about your experiences with both our sales and service teams. We are overjoyed to hear that you find our dealership exceptional in every aspect of your visits. It means so much to know that we consistently understand your needs and provide the great service you deserve. Your continued trust in bringing your vehicle to our service department speaks volumes, and we truly appreciate your loyalty over the years. Thank you for taking the time to share your positive experience - it motivates our entire team to keep delivering the outstanding service you have come to expect from Mall of Georgia Ford.

Mall of Georgia Ford responded

We regret to learn about the challenges you experienced with reaching us and the communication issues you encountered. We understand your frustration with the inconsistency in our service delivery. Your feedback about our scheduling process concerns is valuable to us, and we take these matters seriously. We are committed to improving our communication with customers and ensuring a more reliable service experience. Please reach out to Scott Tackabury at Stackabury@vtaig.com so we can discuss your concerns directly and work toward a better resolution.

Mall of Georgia Ford responded

Thank you for your review! We are happy to hear that your experience with us was both quick and straightforward. It's wonderful to know that our team member provided you with the professional service you deserved and took the time to thoroughly address all of your questions. Your feedback about the efficient process means a great deal to us at Mall of Georgia Ford. We truly appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

Mall of Georgia Ford responded

Thank you for your review. We're glad to hear the work on your vehicle was done properly. However, we sincerely apologize for the extended wait you experienced. We understand your time is valuable. We appreciate you speaking with a supervisor, and we're happy to confirm that your next visit with Melvin will be half price as a result of the extended wait. We look forward to providing you with a much more efficient experience next time.

Mall of Georgia Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that all of our personnel, from the clerk to the cashiers, are courteous and proficient. We truly appreciate you giving our team a stellar rating.

Mall of Georgia Ford responded

Thank you so much for the fantastic review! We are honored to hear that you trust us with your truck and that you're willing to make the 30-mile drive to see us. We truly appreciate your business and loyalty!

Mall of Georgia Ford responded

Thank you for taking the time to share your wonderful experience with Mall of Georgia Ford! We truly appreciate your kind words about our customer service team. It means so much to hear that our staff made the process easy for you and that you felt we demonstrated the honesty and transparency that we strive for in every interaction. Your positive feedback motivates us to continue providing excellent service to all our customers. We look forward to assisting you with any future needs!