James King | Page 16

Amazing service quick and easy to deal with. Def will use them again in the future Def will use them again in the future More

by BULLY12482 Verified Customer Verified Customer

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The service center was excellent, I wish the dealership could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to m could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to my preorder. Did my pre-order in June for a hybrid at Ford Mall of Georgia (MOGF) , unfortunately didn't realize they did it for the Ecoboost , well I got it in October picked it up 10 days later (working out of state), very happy with the truck, the following week (Oct 15) I reserved leaving a deposit as I did for the first truck for a hybrid. Keep in mind that on my first order I received notification, time frame all the notification. On the second order I never received any notifications, only a call that my hybrid arrived (January Monday 24th), sounds great right? Went to the dealer Monday evening to do a receive my Eco and buy the hybrid. Problem started when the financing dept. said that the bank wants to see proof of income thru pay stubs to do the loan on the second truck, I advised them that my employment hasn't changed since the last 6 months and they should process it the same way (I'm self employed), if it went thru the first time and I have been making my payments what is the issue? Then I was told that the bank was looking for a 15% (funny how I didn't need paystub at 15%) when I'm paying now 9%, I declined that %. Nothing couldn't be done that night and the finance manager at MOGF, Mr. Dragos, said he will talk to the bank manager in the morning to take care of it, since bank managers weren't available at night. On Tuesday I didn't get any call back from MOGF, called the salesmam Eliot (2:30pm) who was the person taking care of my account to see whats the issue, he was off that day and also the finance manager (??) . Texted Today Wednesday and Eliot (salesman) said that the bank wants paystubs to process the loan, back and forth thru tex after an hour I said I'll pass bye Thursday morning (planning to pay cash). Then he tells me that since the bank declined they sold the truck to some one else?????? Why waste my time for an hour if it was already sold? Ms Lindsey Hester from MOGF was getting involved with this case, and the final word from her boss is that they "can't help me because if they do they would have to do the same for all there customers" This experience has given me a bad feel on the brand Ford and its dealership, won't be a returning customer to the dealership but also to the brand. At the end I am at fault and no compensation, great customer service. More

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Very timely and great, responsive serviceHelped make Very timely and great, responsive service Helped make sure my auto warranty paid for all covered service. I saved over $1800! Thank You Very timely and great, responsive service Helped make sure my auto warranty paid for all covered service. I saved over $1800! Thank You More

by elarue Verified Customer Verified Customer

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Mall Of Georgia Ford service and parts do not care about there customers. I was sold a defective part (which has been warranties or refused pick up 5 times) and refuses to return my money. I’ve since had to there customers. I was sold a defective part (which has been warranties or refused pick up 5 times) and refuses to return my money. I’ve since had to buy another part from a different manufacturer to fix my truck. Pretty sure the positive review on here are paid or fake. AVOID THIS PLACE LIKE THE PLAGUE. More

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Everything went great from the making of the appointment to the service itself being done quickly and professionally. My normal service advisor was on vacation and I dealt with Brian who was outstanding! to the service itself being done quickly and professionally. My normal service advisor was on vacation and I dealt with Brian who was outstanding! More

by rfaughtenberry Verified Customer Verified Customer

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Great service and ready on time always. Highly recommend for any service or repair work. for any service or repair work. More

by pcbeachjanet Verified Customer Verified Customer

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Excellent Service by all parties at all times. Great place to get my truck serviced. place to get my truck serviced. More

by Looking for a Truck Verified Customer Verified Customer

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Everyone is always super helpful. Communication could be better but no other problems. Really trust these guys with my car. better but no other problems. Really trust these guys with my car. More

by Jmcfarland3 Verified Customer Verified Customer

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Make me wait long time and I feel like they ignore me was little mad. little mad. More

by psshawn71 Verified Customer Verified Customer

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The service at Mall of Ga Ford is the best! My advisor is very knowledgeable. very knowledgeable. More

by Malewis Verified Customer Verified Customer

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