James King | Page 16

The salesman did not follow through and I felt I was misled by on the features of the vehicle. I will never be back to this particular Ford dealership misled by on the features of the vehicle. I will never be back to this particular Ford dealership More

by MRS.HURD4580 Verified Customer Verified Customer

Print

Have brought my two vehicles in for service several times now and have received top-tier service working with all the advisors and management team. Thank you MOGF Service Team! now and have received top-tier service working with all the advisors and management team. Thank you MOGF Service Team! More

Print

Attention to Detail! Trustworthiness! Communication Fantastic! Friendly! You feel confident your getting quality service! No where else to go but Mall of Georgia Trustworthiness! Communication Fantastic! Friendly! You feel confident your getting quality service! No where else to go but Mall of Georgia Ford! Thank you! More

Print

They do a great job with checking you in when you arrive. My representative she is great to work with. My representative she is great to work with. More

by JEDW5307 Verified Customer Verified Customer

Print

Very helpful in helping choose a car and working with them was such a pleasure. Overall wonderful experience them was such a pleasure. Overall wonderful experience More

by monster6591 Verified Customer Verified Customer

Print

Service was professional and done in a timely manner. I was very pleased with the quality and courtesy provided. I was very pleased with the quality and courtesy provided. More

by Bruce Verified Customer Verified Customer

Print

Always provided great service by everyone at this ford dealership the device writer was excellent dealership the device writer was excellent More

by MIKE.NANCE Verified Customer Verified Customer

Print

The staff is extremely nice and knowledgeable they take the time to. Explain all the process involved the time to. Explain all the process involved More

by MIKE.NANCE Verified Customer Verified Customer

Print

Amazing service quick and easy to deal with. Def will use them again in the future Def will use them again in the future More

by BULLY12482 Verified Customer Verified Customer

Print

The service center was excellent, I wish the dealership could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to m could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to my preorder. Did my pre-order in June for a hybrid at Ford Mall of Georgia (MOGF) , unfortunately didn't realize they did it for the Ecoboost , well I got it in October picked it up 10 days later (working out of state), very happy with the truck, the following week (Oct 15) I reserved leaving a deposit as I did for the first truck for a hybrid. Keep in mind that on my first order I received notification, time frame all the notification. On the second order I never received any notifications, only a call that my hybrid arrived (January Monday 24th), sounds great right? Went to the dealer Monday evening to do a receive my Eco and buy the hybrid. Problem started when the financing dept. said that the bank wants to see proof of income thru pay stubs to do the loan on the second truck, I advised them that my employment hasn't changed since the last 6 months and they should process it the same way (I'm self employed), if it went thru the first time and I have been making my payments what is the issue? Then I was told that the bank was looking for a 15% (funny how I didn't need paystub at 15%) when I'm paying now 9%, I declined that %. Nothing couldn't be done that night and the finance manager at MOGF, Mr. Dragos, said he will talk to the bank manager in the morning to take care of it, since bank managers weren't available at night. On Tuesday I didn't get any call back from MOGF, called the salesmam Eliot (2:30pm) who was the person taking care of my account to see whats the issue, he was off that day and also the finance manager (??) . Texted Today Wednesday and Eliot (salesman) said that the bank wants paystubs to process the loan, back and forth thru tex after an hour I said I'll pass bye Thursday morning (planning to pay cash). Then he tells me that since the bank declined they sold the truck to some one else?????? Why waste my time for an hour if it was already sold? Ms Lindsey Hester from MOGF was getting involved with this case, and the final word from her boss is that they "can't help me because if they do they would have to do the same for all there customers" This experience has given me a bad feel on the brand Ford and its dealership, won't be a returning customer to the dealership but also to the brand. At the end I am at fault and no compensation, great customer service. More

Print