James Hobbs
James Hobbs at Med Center Mazda
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James Hobbs

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.8
1,087 Reviews

Dealership Experience

13 yrs, 11 mos

4.8

1,087 Reviews

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1087 Reviews of James Hobbs

December 21, 2024

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Employee Rating

Service was great it took no time and the video of the service that was performed was outstanding More

by papabrown805
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Recommend Dealer
Yes

December 21, 2024

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Excellent service. The video they send showing you what they check on your vehicle is amazing More

by ohanlon.tristan
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

December 21, 2024

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DJ was professional and courteous. Repair was completed in a timely manner. Scheduling appointment was also quick and easy. More

by rewebb54
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Recommend Dealer
Yes

Other Employees Tagged: Taylor Frey, Barry Burns

December 20, 2024

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They respected the time slot. They sent a video of what they looked at and it was very helpful. More

by trekhammer
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Recommend Dealer
Yes

Other Employees Tagged: Matt Clarkson, Barry Burns

December 19, 2024

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They did a great job. It was very thorough, and the video inspection was very helpful and informative. The website for the video and service recommendations was user frien More

by Meg4auburn88
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Recommend Dealer
Yes

December 19, 2024

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Quick service and very kind staff. Recall was done and im very happy with my Mazda. Thanks More

by lem7975
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

December 15, 2024

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Great job. Scheduling The appointment was easy to do and the waiting area was nice and clean More

by cyber
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Recommend Dealer
Yes

Other Employees Tagged: Todd Mayers, Anthony Beaman

December 14, 2024

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I have been more impressed with earlier visits - this time they started doing work before I approved it - tire rotation - and when I said I did not want this and it’s fee , they said well ok I think he’s More

by aplmiller
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Recommend Dealer
Yes
Dec 18, 2024

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience with us. We sincerely apologize for any miscommunication or discomfort you felt during your recent visit. We understand how important it is for you to feel confident in the services we provide. Your feedback has been shared with our team to ensure this situation is addressed and does not happen again. In the meantime, we’d like the opportunity to make things right and regain your trust. Please feel free to contact our GM, Chris Martin, at cmartin@medcentermazda.com, so we can discuss your experience further and find a way to resolve your concerns. Your satisfaction is very important to us, and we hope to serve you better in the future.

December 14, 2024

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They were great! ! And got the job done!!! Only thing that could have been better is to have completed it faster!! Although I understood the holidays made it longer!! More

by lisab2277
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

December 10, 2024

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Easy to schedule appointment. Service team not friendly. Felt like I was bothering them. Not crowded at all but seemed uninterested in helping. When picked up my truck still no More

by rick.bonner
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Recommend Dealer
No

Other Employees Tagged: Barry Burns

Dec 11, 2024

Med Center Mazda responded

Hi Rick, Thank you for sharing your feedback. While we’re glad to hear that scheduling your appointment was easy and that our payment team made a positive impression, we’re truly sorry to hear about your experience with the service team. Providing friendly, helpful, and thorough service is our top priority, and we regret that we didn’t meet those expectations during your visit. We also understand how important it is to have a clear explanation of the work performed on your vehicle. This is an area we’ll address with our team to ensure we communicate more effectively moving forward. Please don’t hesitate to reach out to our General Manager, Chris Martin, directly at cmartin@medcentermazda.com, and we’ll work to make things right. We value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a better experience in the future.

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