James Hobbs
James Hobbs at Med Center Mazda
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James Hobbs

Service Advisor

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.7
1,098 Reviews

Dealership Experience

14 yrs

4.7

1,098 Reviews

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1098 Reviews of James Hobbs

January 21, 2025

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Employee Rating

They were very timely in letting me know when to come and how long it would take for the updates to be made to my vehicle. More

by Kamencorey
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Recommend Dealer
Yes

January 18, 2025

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Experience was good. I was very disappointed that FOX news(not local Fox channel) was playing in the waiting area. I would have preferred a game or HGTV, etc -whatever. I More

by Nataliesansom
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Recommend Dealer
Yes

January 15, 2025

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Very nice. Service was fantastic and they were very friendly and super helpful. Keep up the great work! More

by jdthomaspgal14
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

January 09, 2025

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Very professional, friendly, easy to work with. They provide a very nice and comfortable waiting area while your vehicle is being serviced. More

by LBallard
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

January 09, 2025

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Great customer service and kept us informed on what was going on with our vehicle. Video was great explaining everything More

by Rr4usm
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

January 04, 2025

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Whoever worked on our car put too much oil in and we had to return due to heavy black smoking. Such an inconvenience and could have been very dangerous for our teenager. Your workers need to pay attention More

by mpretnar
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Recommend Dealer
No

Other Employees Tagged: Barry Burns

Jan 07, 2025

Med Center Mazda responded

Hi there, Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and concern this situation caused. Your safety and trust are extremely important to us, and we regret that our service fell short of the high standards we strive to uphold. We understand how alarming the issue must have been. Please know that we are reviewing this incident with our service team to ensure greater attention to detail moving forward and to prevent similar occurrences in the future. We appreciate your understanding and are glad we could provide a complimentary oil change as a gesture of goodwill. If there’s anything more we can do to address this experience or assist you further, please don’t hesitate to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com directly. Thank you for giving us the opportunity to make this right, and we hope to restore your confidence in our team.

January 03, 2025

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Sales rep and financing were both patient and helpful. Great experience and a great power train warranty that was the reason we bought new from Mazda. More

by reneecourtland
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Recommend Dealer
Yes

January 02, 2025

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About as easy and seamless process as possible. Oil change was completed in about an hour. More

by RJacks
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

December 31, 2024

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Employee Rating

Consistent, helpful, reliable. I have received great customer service from everyone I’ve interacted with! More

by msrauch
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Recommend Dealer
Yes

December 25, 2024

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The staff was friendly and knowledgeable. They serviced my car at the appointed time and they kept me abreast via text. More

by watto65
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Recommend Dealer
Yes

Other Employees Tagged: Barry Burns

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