James Hatch

Not the place to take your vehicle in for service. They enjoy price gouging and techs do sub par work. They enjoy price gouging and techs do sub par work. More

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I've been doing business with Titus-Will since 1975, shortly after they bought out Temple Motors (Toyota). Titus-Will took outstanding care of my dad's pickup until my dad passed away. I started taking shortly after they bought out Temple Motors (Toyota). Titus-Will took outstanding care of my dad's pickup until my dad passed away. I started taking my pickups in to Titus-Will when I bought a 2004 F0250 Superduty. I had some problems with the truck that was unrelated to Ford's quality. The former owner took the truck in for repairs and reused nuts that were supposed to be one time use only. They worked their way loose and broke off the nose of the starter and caused all sorts of damage. The service department saved me thousands of dollars on the repair. In the end, that truck and engine lasted over 720,000 miles due to the care and the service from the service department. The biggest help was the recommendation from the service manager that I take the truck out for a workout to keep the exhaust system cleared. I now have a 2015 F-350 that Titus-Will is taking care of. They have been giving her the same care and attention that they gave my F-250. I wouldn't take my truck to anyone else! More

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James Hatch made an very urgent recall to our vehicle happen for me and my family. He was polite, understood the urgency, absolutely professional. I am shipping my vehicle for the military and had 1 day happen for me and my family. He was polite, understood the urgency, absolutely professional. I am shipping my vehicle for the military and had 1 day to get a recall fixed. He got me in and had everything fixed in an hour. Can't thank him enough for taking that stress away after 4 other dealerships turned me away. More

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I have always been very pleased with the service received at Titus Will Ford. They are the best! Thanks to all the staff there. at Titus Will Ford. They are the best! Thanks to all the staff there. More

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Without question, the absolute worst experience with a parts/service department I have ever had. Six plus months of getting the runaround. Said they had the parts i needed and then it turned out they di parts/service department I have ever had. Six plus months of getting the runaround. Said they had the parts i needed and then it turned out they didn't. Had to order the parts and then was never notified they arrived (I had to call them). I made another appointment to actually have work done (so I thought) only to be told when i arrived on time/date agreed upon, that it would be 2-3 weeks and I needed to leave my vehicle (my only source of transportation). Why did I make the appointment then? Why even have an appointment system if you aren't going to honor it? Oh, I almost forgot, the up charging for parts and labor is a disgrace. %325 up charge on an OEM part and an estimated 20 hours of labor on a 2-3 hour job. What a joke. Zero stars should be an option for Titus-Will of Tacoma. More

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I have been bring our Ford Escape and Ford Fusion to Titus-Will Ford for 3+ years. Have been extremely impressed with the cleanliness, customer service professionalism and expertise of the service de Titus-Will Ford for 3+ years. Have been extremely impressed with the cleanliness, customer service professionalism and expertise of the service department. It is the dealership I go to for vehicles and service! More

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Great people, hard working and honest! Could not be happier with the people I have dealt with when bringing my vehicle in for service! Beautiful waiting room and all, but the people behind Could not be happier with the people I have dealt with when bringing my vehicle in for service! Beautiful waiting room and all, but the people behind the service desks make it worth coming into Titus Will. Can’t go wrong with whoever you’re given or choose to work with in service or Quicklane! More

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