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James Grajeda
Refer Me
3 Reviews
: I have 25 years of experience in the automotive industry, and I recently joined the Mercedes-Benz of Ontario Service Team! The best part of my position is being part of a culture that is here for our guests.
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3 Reviews of James Grajeda
October 16, 2022
I would like to give credit where credit is due. I was a first-time customer at Mercedes-Benz of Ontario's service dept. I had an issue, and James Grajeda stepped up and immediately took care of the I was a first-time customer at Mercedes-Benz of Ontario's service dept. I had an issue, and James Grajeda stepped up and immediately took care of the problem. He represented Mercedes-Benz with his professionalism, and courtesy. More
by espinozas626
Other Employees Tagged: Eric Anaya
September 12, 2022
I want to take a moment to recognize James Grajeda and Eric Anaya from Mercedes-Benz service on an outstanding experience. My car would not shift out of first gear and the check engine light came on, whi Eric Anaya from Mercedes-Benz service on an outstanding experience. My car would not shift out of first gear and the check engine light came on, which now I know is referred to as "Limp home mode." I was able to tow my car to the dealership and Eric and James ensured that my car was received by them, without me having to take time out of my busy work day. They also kept me well informed of their inspection process, the source of the problem, and the action plan for resolution. When my car was ready and I arrived at the service center, I was greeted right away, offered a beverage and treated like a valued Mercedes customer. My car was washed and ready at the promised time when I arrived. I will definitely come here for any future needs. James and Eric exceeded my expectations and provided that world class Mercedes-Benz service the company is known for. More
by Alex
Other Employees Tagged: Eric Anaya
November 19, 2021
I lost my keys it was tough however the Service Manager, James Grajeda resolved my issues and the service representative Inayat Patel Mercedes-Benz of Ontario was very professional and sought resolution as James Grajeda resolved my issues and the service representative Inayat Patel Mercedes-Benz of Ontario was very professional and sought resolution as far as he could go! Mercedes Benz of Ontario was exceptional in their service to me! Thank you so much for your continued legendary service. More
by Kgdeshel
Other Employees Tagged: Inayat Patel
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