James Gibbons

James, just wanted to say thanks for the great job you did with the car. Everything went smoothly, and I really appreciate your help and professionalism. did with the car. Everything went smoothly, and I really appreciate your help and professionalism. More

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I brought my 2024 IX BMW into Herb chambers of Boston on or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new tires. My car was returned to me on October one 2025. Close to eight months later. With two new tires, but no new rim. Even though the dealership told me the rim was dangerous to drive with, but the insurance company would not pay for it. I called every month for almost 8 months trying to get an explanation and get my car returned to me. Period I was so dissatisfied with my service at BMW of Boston. I have written to the Attorney General, I have written to BMW financial and BMW nationally. This was the worst service I've had in my 60 years on this earth. If I could give a negative rating to this dealership, I would to add insult too injury. My car was returned to me, filthy not washed. I am so disillusioned with BMW and Herb ChambersBMW of Boston. More

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Took my car to change the brakes. They only did the necessary replacements which saved me tons of money. Good service in more than 4 years that I am a customer. They only did the necessary replacements which saved me tons of money. Good service in more than 4 years that I am a customer. More

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Classic bait and switch … told Julie I had received a $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after the service was delivered, Julie told me she had to charge me full price of $147.. I objected and she ignored my protestation. I could care less about the $27 overcharge but it is the principle. Previously, as I was awaiting the service I inquired about buying a new BMW X5. Consequently, after I was overcharged, I informed Julie, the other service people (one woman was extremely understanding and provided me with a free car wash coupon), and then the sales representatives that I would NEVER purchase a car from Herb Chambers again. Note I have up to this point purchased 3 vehicles from Herb Chambers. I hope Herb Chambers felt it was worth it - $27 overcharge just cost them a $80,000 sale! More

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The dealership is very conveniently located to Boston, and the employees are professional and extremely service oriented (of special note for recognition is James Gibbons in the service department). and the employees are professional and extremely service oriented (of special note for recognition is James Gibbons in the service department). More

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James helped me take care of two issues covered by warranty. The work was done on time and covered by the warranty. Much appreciated having him navigate the process for me. He kept me informed and warranty. The work was done on time and covered by the warranty. Much appreciated having him navigate the process for me. He kept me informed and got the work done as planned and on time. Thanks. More

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Good service. James excellent. With advice and keeping me informed about what is going on. James excellent. With advice and keeping me informed about what is going on. More

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Excellent and professional services! Very nice teams and patient staffs to answer questions and provide excellency Very nice teams and patient staffs to answer questions and provide excellency More

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James in service is excellent. The guys taking the cars at check in are great too. The guys taking the cars at check in are great too. More

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Efficient, fast, friendly, would not go anywhere else for service! Relaxing atmosphere in waiting areas. service! Relaxing atmosphere in waiting areas. More

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