James Gibbons

They are truely a customer focused dealership as they care about cars that they service. Awesome experience and they work with you to help you! care about cars that they service. Awesome experience and they work with you to help you! More

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I am very satisfied with the service performed on my vehicle. James Gibbons from the Service Department was very attentive and helpful in explaining and answering my questions. vehicle. James Gibbons from the Service Department was very attentive and helpful in explaining and answering my questions. More

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I can not say enough about my experiences with Herb Chambers of Boston service department. My opinion is based on my many years as a client. I am always greeted promptly and professionally no matter Chambers of Boston service department. My opinion is based on my many years as a client. I am always greeted promptly and professionally no matter how busy they are-whether it be a scheduled visit or an unanticipated arrival. i would like to recognize my service advisor, James Gibbons, As an owner of an older BMW model I sometimes have unique issues with my automobile. James is prompt, thorough and, candid with his assessments and communications with me. He is an asset to the BMW family-he is honest, always helpful and resourceful and a pleasure to work with. More

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First rate service. James is the best. He always keeps me in the loop as to the status of my repairs James is the best. He always keeps me in the loop as to the status of my repairs More

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BMW Herb Chambers Boston is always a smooth experience. James is transparent and no-nonsense and I appreciate that when dealing with auto service. James is transparent and no-nonsense and I appreciate that when dealing with auto service. More

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James was great ! He help me with my service & I’m satisfied with all his help He help me with my service & I’m satisfied with all his help More

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Great and fast service always a pleasure coming in and dealing with the service team! dealing with the service team! More

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First in line at 7:00 a. m. 2+ hours for a simple oil change. Never coming back here again. Might have to end a friendship of the recommendation of this place. m. 2+ hours for a simple oil change. Never coming back here again. Might have to end a friendship of the recommendation of this place. More

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James, just wanted to say thanks for the great job you did with the car. Everything went smoothly, and I really appreciate your help and professionalism. did with the car. Everything went smoothly, and I really appreciate your help and professionalism. More

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I brought my 2024 IX BMW into Herb chambers of Boston on or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new or about February 20, 2025. I had purchased the tire and rim insurance through BMW when I leased my car. I was supposed to get a new rim and two new tires. My car was returned to me on October one 2025. Close to eight months later. With two new tires, but no new rim. Even though the dealership told me the rim was dangerous to drive with, but the insurance company would not pay for it. I called every month for almost 8 months trying to get an explanation and get my car returned to me. Period I was so dissatisfied with my service at BMW of Boston. I have written to the Attorney General, I have written to BMW financial and BMW nationally. This was the worst service I've had in my 60 years on this earth. If I could give a negative rating to this dealership, I would to add insult too injury. My car was returned to me, filthy not washed. I am so disillusioned with BMW and Herb ChambersBMW of Boston. More

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