James Gerrard | Page 25

Don yu was excellent from the beginning of my car search to the test drive and very Thorough in explaining the tech that came with my vehicle , to the test drive and very Thorough in explaining the tech that came with my vehicle , More

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Beyond excellent service. Wonderful experience 10/10 would recommend. If you need a car or truck go here. Very very very very professional staff. Excellent! would recommend. If you need a car or truck go here. Very very very very professional staff. Excellent! More

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My wife and I knew exactly what we wanted and we were not willing to settle for a different trim, color, or one lacking the accessories we desired. We also did not have time to wait the 3+ months it would ta willing to settle for a different trim, color, or one lacking the accessories we desired. We also did not have time to wait the 3+ months it would take to special order. There were no HiHys available within a 200 mi radius that met our wants, as confirmed by this and the four other local Toyota dealerships that were competing for my business. Olivia and James were able to scour through the database and locate a not-yet-built HiHy that met our specs but with one caveat, it was allocated to another dealership. They negotiated with the other dealership to have what would be our Blizzard Pearl HiHy Platinum delivered straight from the assembly plant to Suburban Toyota of Farmington Hills. It was built on St. Patrick's Day, and eight days later, we took delivery with five miles on the odometer. Within one month of us walking through the door, we had exactly what we wanted. Not once did Olivia try to get us in a different spec HiHy for an easier sale. Each of the other dealerships I was working with tried to convince me to buy something close in spec that they had on their lot. Overall, our experience was great and we really appreciate the exceptional customer service. And a special thanks to the service department for getting the car cleaned up first thing in the morning and not making us wait another day to take delivery. Cheers! More

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Service is very good. Alex took care of us and explained Service is very good. Alex took care of us and explained all features of car. He is very easy to communicate. I will recommend my friends to him. Service is very good. Alex took care of us and explained all features of car. He is very easy to communicate. I will recommend my friends to him. More

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Alex and James were very helpful, but unfortunately i Alex and James were very helpful, but unfortunately i fell in love with Kia and not Toyota ,both of them a great salesmen and very friendly. Alex and James were very helpful, but unfortunately i fell in love with Kia and not Toyota ,both of them a great salesmen and very friendly. More

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Joshua Dabney (Josh) was absolutely the most professional sales person I have encountered in my manty years of buying cars and his committed to making my purchasing experience very relaxing up to the final s sales person I have encountered in my manty years of buying cars and his committed to making my purchasing experience very relaxing up to the final step of delivery. The dealership was 1st class and extremely clean, the sales manager James greeted me and gave me another level of satisfaction. Well I could go on.... but in keeping it short I would highly recommend Suburban Toyota of Farmington Hills and Josh to anyone in the market for a Toyota! More

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Thank you so much. You are very nice.I will strongly Thank you so much. You are very nice. I will strongly recommend my family and friends, suburban Toyota Farmington Hills. I’m very excited. Thank you Thank you so much. You are very nice. I will strongly recommend my family and friends, suburban Toyota Farmington Hills. I’m very excited. Thank you again. More

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Excellent salesman! Abdul and James did what they needed to do to close the deal! My son and I both got new 2021 Tacoma’s. We had a little snafu with my order but they made up for it and then some. Thanks a to do to close the deal! My son and I both got new 2021 Tacoma’s. We had a little snafu with my order but they made up for it and then some. Thanks again! More

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Abdul was great and got me a great deal on my car. That included getting me out of my previous lease 3 months early, as well as getting a remote start in the trim level I wanted that wasn't originally made included getting me out of my previous lease 3 months early, as well as getting a remote start in the trim level I wanted that wasn't originally made with one in it. He was easy to work with after the paperwork was signed as well when I had a few questions about the new car. James was also a big help in getting the price down to what I was aiming for. Didn't have to hem and haw back and forth. Both explained the process as we went along too. More

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I just bought my beautiful Toyota Sienna from suburban Toyota. Alex was wonderful to work with, and we were thrilled to have our particular car arrive very quickly! Alex picked it up in Ohio! I would defi Toyota. Alex was wonderful to work with, and we were thrilled to have our particular car arrive very quickly! Alex picked it up in Ohio! I would definitely recommend this dealership to any of my friends and family. More

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