James Gerrard | Page 23

I had a great experience here! Everyone we worked with was very helpful and efficient. They were not pushy and made my first time leasing a car a positive experience. was very helpful and efficient. They were not pushy and made my first time leasing a car a positive experience. More

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Alex is amazing!! He really tries to give you the best deal. He is very professional and knows what he is doing. If you are looking for a car go to Alex. deal. He is very professional and knows what he is doing. If you are looking for a car go to Alex. More

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I could not have been more pleased with the exceptional service I received from James, MJ, Tanner and Zack. These guys run a great dealership! service I received from James, MJ, Tanner and Zack. These guys run a great dealership! More

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It’s pretty difficult to find new cars right now but suburban was able to find a car at the trim level I wanted and it was a super quick experience as well! Especially during COVID, you don’t want to si suburban was able to find a car at the trim level I wanted and it was a super quick experience as well! Especially during COVID, you don’t want to sit around at a dealership for hours on end. Once I picked my car, Don also showed me how to use all of the new features on the car as well. More

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I cannot think of any other ideas because I’m very satisfied with your overall services for my new leasing provided by your staffs promptly and accordingly. satisfied with your overall services for my new leasing provided by your staffs promptly and accordingly. More

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I really appreciate how thorough everyone was during the car buying process. It can be a little stressful. Everyone involved made it extremely easy. Thank you!! car buying process. It can be a little stressful. Everyone involved made it extremely easy. Thank you!! More

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Don yu was excellent from the beginning of my car search to the test drive and very Thorough in explaining the tech that came with my vehicle , to the test drive and very Thorough in explaining the tech that came with my vehicle , More

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Beyond excellent service. Wonderful experience 10/10 would recommend. If you need a car or truck go here. Very very very very professional staff. Excellent! would recommend. If you need a car or truck go here. Very very very very professional staff. Excellent! More

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My wife and I knew exactly what we wanted and we were not willing to settle for a different trim, color, or one lacking the accessories we desired. We also did not have time to wait the 3+ months it would ta willing to settle for a different trim, color, or one lacking the accessories we desired. We also did not have time to wait the 3+ months it would take to special order. There were no HiHys available within a 200 mi radius that met our wants, as confirmed by this and the four other local Toyota dealerships that were competing for my business. Olivia and James were able to scour through the database and locate a not-yet-built HiHy that met our specs but with one caveat, it was allocated to another dealership. They negotiated with the other dealership to have what would be our Blizzard Pearl HiHy Platinum delivered straight from the assembly plant to Suburban Toyota of Farmington Hills. It was built on St. Patrick's Day, and eight days later, we took delivery with five miles on the odometer. Within one month of us walking through the door, we had exactly what we wanted. Not once did Olivia try to get us in a different spec HiHy for an easier sale. Each of the other dealerships I was working with tried to convince me to buy something close in spec that they had on their lot. Overall, our experience was great and we really appreciate the exceptional customer service. And a special thanks to the service department for getting the car cleaned up first thing in the morning and not making us wait another day to take delivery. Cheers! More

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Service is very good. Alex took care of us and explained Service is very good. Alex took care of us and explained all features of car. He is very easy to communicate. I will recommend my friends to him. Service is very good. Alex took care of us and explained all features of car. He is very easy to communicate. I will recommend my friends to him. More

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