James Fuhs

My service experience was as expected with one small exception. After my car was complete, the service advisor provided the paperwork. However, as he very briefly explained it he was walking away from m exception. After my car was complete, the service advisor provided the paperwork. However, as he very briefly explained it he was walking away from me toward the restroom. I consider this rude. I wear hearing aids and could only hear muffled voice as he walked away. I need people in my direction to hear them. Rude + ineffective. Will I return? Probably. But when I replace my Escape w/188k miles I will think twice. More

by DAN.N.BOGGS Verified Customer Verified Customer

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Everything was great. Fast, easy and exactly what I needed. Will definitely be going back. Fast, easy and exactly what I needed. Will definitely be going back. More

by MOESZY Verified Customer Verified Customer

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Today I visited Ford Folsom Lake for regular maintenance on my F-150 and to address a few issues with my truck. First, I worked with Sammie Johnson, who helped me as my service advisor. She was an excell on my F-150 and to address a few issues with my truck. First, I worked with Sammie Johnson, who helped me as my service advisor. She was an excellent listener, communicated clearly between the customer and the service department, and made the process very smooth. I was very happy working with her, and I’ll definitely look for Sammie again next time I come in for service. Additionally, I wanted to replace my tires. Sammie and James William took the time to explain the best tire options for my truck, focusing on fit, quality, and warranty. I’m very satisfied with their guidance and recommendations. When I came back to pick up my truck, Zoe Dublin assisted me. I had a few additional questions, and she kindly spoke with her manager to make sure everything was fully answered. All three employees were amazing. I’m truly happy with the service I received and would highly recommend this dealership to others. More

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Excellent been purchasing from this dealer for 40 years for business and personal will continue to buy vechicles for business and personal will continue to buy vechicles More

by MIKETRAINOR56 Verified Customer Verified Customer

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The mobile service tech was on time, polite and efficient. The service was excellent and I would use it again. efficient. The service was excellent and I would use it again. More

by Mach-e Mama Verified Customer Verified Customer

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The most impressive service we have received from any dealer service ever! Loved all the touches with the lounge, water to go, door opening, car washing, timely service that seemed accurate with the mec dealer service ever! Loved all the touches with the lounge, water to go, door opening, car washing, timely service that seemed accurate with the mechanics work, shuttle service available. Great job! More

by craiganddeborah Verified Customer Verified Customer

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Great service and communication by service department. Kept me in the loop the entire time. Kept me in the loop the entire time. More

by RAMKAM10 Verified Customer Verified Customer

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Went out of their way to take care of an issue with my truck. Fixed the problem and worked to get me a great deal truck. Fixed the problem and worked to get me a great deal More

by shelynneeisemann Verified Customer Verified Customer

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James with Folsom Lake Ford provided exceptional customer service. He had me in and out for service and recall work in a fraction of the time I thought it would take. service. He had me in and out for service and recall work in a fraction of the time I thought it would take. More

by jaredemartin Verified Customer Verified Customer

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Easy to schedule home visit for Mach e recall issue done on time extra words on time extra words More

by Taanstafl Verified Customer Verified Customer

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