James Freel | Page 50

Was happy with the repair of my car but not happy with the service we received from the service man "Paul". Called several times to talk to Paul and he never called back after 2 days. An urgent email was the service we received from the service man "Paul". Called several times to talk to Paul and he never called back after 2 days. An urgent email was sent to him to call my husband, he never called. I had to call and talk to someone else to find out the status of my car. When asking Paul why he would not return our call he told my husband he was just busy. After 2 days of calling I think somewhere in there he should have made time to call. That's his job! More

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Wow Wow Wow. Spent well over fifty thousand dollars on a CPO car . They missed lots of things. Left it over night to be cleaned. And they scratched it. Still waiting to get it repaired. Thought the CUE was CPO car . They missed lots of things. Left it over night to be cleaned. And they scratched it. Still waiting to get it repaired. Thought the CUE was out took it to another Dealer. He says yep needs to be replaced. Wow Wow Wow. Like the car not totally satisfied with the Dealer. More

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Bryan was very helpful He is a great asset to your team The work performance was excellent and professional Always bring our Cadillacs to Crest The work performance was excellent and professional Always bring our Cadillacs to Crest More

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Pleasant friendly helpful.We always enjoy our service Pleasant friendly helpful. We always enjoy our service visit with you.. Thank you for being prompt and helpful. We will return to Crest when we are Pleasant friendly helpful. We always enjoy our service visit with you.. Thank you for being prompt and helpful. We will return to Crest when we are ready for a new car in the future More

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Greg and everyone else down to the service drive personnel that help me move my golf clubs from the loaner to my car was great. personnel that help me move my golf clubs from the loaner to my car was great. More

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Always great 👍 customer service and dependable support from Crest Cadillac. Friendly staff and Excellent support from Paul Zuelder my Service Representative since 2009. Easy scheduling and great follow-u from Crest Cadillac. Friendly staff and Excellent support from Paul Zuelder my Service Representative since 2009. Easy scheduling and great follow-up. More

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Great help from Gene Reeves, he was helpful, knowledgeable and always kept in communication. Rating from 1 to 10 I could say 15 !!!!! Great service knowledgeable and always kept in communication. Rating from 1 to 10 I could say 15 !!!!! Great service More

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I took my XTS in for warranty work after the computer screen went south. Service Advisor Shawn Barron took care of the problem, had the screen replaced quickly , and I was back on the road in less than a screen went south. Service Advisor Shawn Barron took care of the problem, had the screen replaced quickly , and I was back on the road in less than an hour. Fast, friendly, courteous service. More

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Always impeccable service love working with this dealership!!! Great attention to details nothing ever gets missed !! I will definitely be buying my next vehicle from these guys😉 dealership!!! Great attention to details nothing ever gets missed !! I will definitely be buying my next vehicle from these guys😉 More

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Great Service Advisor I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. I have been coming to Crest for Years. Bryan O. is my service advisor. Bryan continues to give me 5 star service. This morning my battery was dead. He offered to send road side service but I was able to start the car after charging it for about an hour and drove into the dealership. Bryan immediately got me in and offered to drive me to work. I have never had to worry about my Escalade's service when I leave it in Bryan's care. The service performed by the service technicians has always been top notch. As far as that goes everyone at Crest has been great to work with. Tremendously Satisfied More

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