James Freel
James Freel at Crest Cadillac

James Freel | Page 48

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
502 Reviews
4.7

502 Reviews

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502 Reviews of James Freel

January 22, 2021

Dealership Rating
Employee Rating

What ?!? Really ?!! Logan was great. Annoyed that valet service is separate phone call as well as payment. Would like service to handle everything. thank you More

by Erika842
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Logan

Jan 25, 2021

Crest Cadillac responded

Thank you for your feedback!

January 19, 2021

Dealership Rating
Employee Rating

I called to find out if I could come in earlier than my appointment. The staff was very good at helping me reschedule abs make it more convenient for me. More

by symamoody
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shawn Barron

Jan 20, 2021

Crest Cadillac responded

Thank you for your positive feedback!

January 16, 2021

Dealership Rating
Employee Rating

Crest has always provided excellent customer service! I appreciate the extra effort and time that they take with my service needs!, I will continue to be a very satisfied Crest cus tomer! Logan went above More

by liz-lay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung, Logan Mcpherson

Jan 18, 2021

Crest Cadillac responded

Thank you for your positive review!

January 11, 2021

Dealership Rating
Employee Rating

Good service recommend getting work done fast, all the service people were nice and attentive Have bought items multiple times and very happy with services. Communications are exceptional ...would be come More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2021

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

December 23, 2020

Dealership Rating
Employee Rating

Crest services are great, very clean environment. Great customer services. Service technician is very thorough providing repair information. Also provided recommendations and washed vehicle Sincere regar More

by bush_0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2020

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

December 10, 2020

Dealership Rating
Employee Rating

I received an excellent service on my escalateThey did a I received an excellent service on my escalate They did a great job Now my truck is working perfectly Thanks to crest cadillac I’ll see you More

by Noe Perales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bryan

Dec 11, 2020

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

November 24, 2020

Dealership Rating
Employee Rating

I am disappointed with Crest Caddilacs service.First they took most the day to diagnose the issue with my car and then they lie when they were suppose to be done with it which was Saturday. The service rep s More

by karettop2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Monica Toombs

Nov 25, 2020

Crest Cadillac responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact James Freel at Jfreel@vtaig.com at your earliest convenience.

November 24, 2020

Dealership Rating
Employee Rating

My dealership is the best with excellent services. My Service manager Paul Zugelder was phenomenal. He was very efficient, effective, and productive!!! Thank you Paul for your amazing customer servic More

by Rswan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Brosin , Daniel Durbin, Hussain Jafri, Steve Lee, David Sung, Paul Zugelder

Nov 25, 2020

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 20, 2020

Dealership Rating
Employee Rating

I appreciate your dealership and Daniel. Daniel made this experience very easy on me. I am not use to spending this amount on a car. More

by Philip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Daniel Durbin

Nov 23, 2020

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

November 20, 2020

Dealership Rating
Employee Rating

First time using roadside assistance and finally got a hold of Shawn. As soon as he found out I needed help sent Crest representative to troubleshoot my problem and take care of it in my garage. More

by Herman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 23, 2020

Crest Cadillac responded

Thank you for your positive feedback!

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