Team at Crest Cadillac Service is very friendly and
efficient. Work was completed in about one day and loaner car provided. I failed to ask if this was covered by the warranty I purchased but assume th
efficient. Work was completed in about one day and loaner car provided. I failed to ask if this was covered by the warranty I purchased but assume that was checked by the advisor.
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by Yelloroze822
Verified Customer
Verified Customer
Other Employees Tagged:
Logan McPherson
Quick fast and solved my issues with my Cadillac Escalade
in a timely manner, thanks
in a timely manner, thanks
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by ANTCHAPMAN67
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Monica
Oct 30, 2025 -
Crest Cadillac responded
We are absolutely thrilled to hear that our team was able to address your Escalade concerns efficiently and promptly. Your satisfaction with the swift service you received means everything to us. We understand how important it is to get you back on the road quickly, and we're pleased that we could resolve everything in a way that met your expectations. Thank you for taking the time to share your positive experience with us.
My service was taken care of promptly and prioritized
based on my work timings. It was done fast
based on my work timings. It was done fast
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by Jathin.yalamanchili
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Arman
Oct 30, 2025 -
Crest Cadillac responded
Thank you for sharing your positive experience with us. We are happy to hear that our team was able to accommodate your work schedule and provide prompt service that met your needs. Your feedback about our efficiency and ability to prioritize based on your timing means a great deal to us. We truly appreciate customers like you who take the time to recognize our efforts, and we look forward to continuing to serve you with the same level of care and attention in the future.
Shawn is awesome!
He always gets things fixed the first time. I always go to Crest Cadillac for my service needs.
He always gets things fixed the first time. I always go to Crest Cadillac for my service needs.
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by DEANROBBINS
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Crest Cadillac responded
We are delighted to hear about your positive experience with our service team. It's wonderful to know that you consistently receive quality repairs that address your needs completely the first time. Your loyalty and trust in choosing Crest Cadillac for your ongoing service requirements means so much to us. We truly appreciate customers like you who take the time to share their experiences, and we look forward to continuing to provide you with the reliable service you've come to expect.
Greg is great to work with andI had a great experience
with the service he provided.
with the service he provided.
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by ASH.HOSS.NW
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Crest Cadillac responded
Thank you for taking the time to share your positive experience with us. We are excited to hear that you had such a wonderful time working with our team and that the service provided exceeded your expectations. Your feedback about having a great experience means so much to us at Crest Cadillac. We truly appreciate customers like you who take the time to recognize excellent service, and we look forward to continuing to serve you in the future.
Please have a system that can let the customer know ASAP
that the vehicle was completed. We don’t want to wait for the service customer person was on lunch for almost 2 hours and come back to call me. This
that the vehicle was completed. We don’t want to wait for the service customer person was on lunch for almost 2 hours and come back to call me. This service is supposed to be fast and convenience. I keep calling to check the status and ask for Alto ride and seems no one can help. I must ask to Logan the manager around 3:00 PM to arrange my ride to get back to Crest dealership and take my car.
Please have some one else to take over while your staff was out for lunch when the vehicle is ready.
Thanks
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by LIVENCIVIL
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Crest Cadillac responded
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns
Always good service and comfortable accommodation while
you wait. Well recommended by me for sure
you wait. Well recommended by me for sure
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by dhaynes101
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Crest Cadillac responded
Thank you immensely for taking the time to share your positive experience with us. We are delighted to hear that you consistently receive quality service and find our waiting area comfortable during your visits. Your recommendation means a great deal to our team, and we truly appreciate your trust in our services. We look forward to continuing to provide you with the excellent experience you have come to expect.
Excellent service experience at Cadillac Crest.
Chris, my service manager, was outstanding—knowledgeable, attentive, and kept me informed every step of the way. The entire process was smooth and ef
Chris, my service manager, was outstanding—knowledgeable, attentive, and kept me informed every step of the way. The entire process was smooth and efficient. Highly recommend working with Chris Brintnall and the Cadillac service team!
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by ALMAOTZ15
Verified Customer
Verified Customer
Service Price Transparency
Oct 30, 2025 -
Crest Cadillac responded
We are absolutely thrilled to hear about your outstanding service experience with us! It's wonderful to know that your service manager provided such knowledgeable and attentive care throughout your visit. We take great pride in keeping our customers well-informed during every step of the process, and we're delighted that you found everything to be smooth and efficient. Your recommendation of our service team means the world to us. We truly appreciate you taking the time to share your positive experience!
I had a great experience!
Free and on time back and forth pick up is a plus!
Free and on time back and forth pick up is a plus!
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by carolluo00
Verified Customer
Verified Customer
Oct 30, 2025 -
Crest Cadillac responded
We are grateful for taking the time to share your wonderful experience with us! It's fantastic to hear that you had such a positive visit. We're delighted that our complimentary transportation service worked well for you and that we were able to provide timely pickup and drop-off. Your satisfaction means everything to our team, and we truly appreciate your kind words about the service you received. We look forward to continuing to exceed your expectations in the future.
Crest Service takes excellent care of you and your
vehicle. My service advisor(Logan) makes certain to provide professional and friendly service each and every time.
vehicle. My service advisor(Logan) makes certain to provide professional and friendly service each and every time.
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by JASON
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Logan
Oct 30, 2025 -
Crest Cadillac responded
We sincerely value your wonderful feedback about your service experience with us. It means so much to hear that we take excellent care of both you and your vehicle every time you visit. We are proud that Logan consistently provides the professional and friendly service that makes your experience exceptional. Your loyalty and trust in Crest Cadillac truly motivate us to continue delivering the high-quality service you deserve.
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