James Freel | Page 42

Very prompt excellent customer service. Waiting area is nice and comfortable And clean If you choose to wait Waiting area is nice and comfortable And clean If you choose to wait More

by dlfamsp Verified Customer Verified Customer

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Crest offers great service and Lincoln Haven is a true professional at the collision center. I would recommend Crest to anyone with complete confidence. professional at the collision center. I would recommend Crest to anyone with complete confidence. More

by DOTEXAS Verified Customer Verified Customer

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great service department and great staff. Logan cares about his customers and is highly recommended Logan cares about his customers and is highly recommended More

by TONY@S1GLOBAL.NET Verified Customer Verified Customer

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My car is clean, thank you so much for your excellent services, look forward for the next appointment! services, look forward for the next appointment! More

by EMILEKARAMUTSA Verified Customer Verified Customer

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Great service and follow up. I appreciate the status updates and the professionalism that the service team provided I appreciate the status updates and the professionalism that the service team provided More

by dowjed Verified Customer Verified Customer

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Always a great experience coming to dealership and the service department. Logan did an excelent job with communicating throughout process. service department. Logan did an excelent job with communicating throughout process. More

by SCALLYN Verified Customer Verified Customer

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I wouldn't come back to this dealership except for Shawn Barrows. He is excellent. Feele and McPherson do not really want to try to solve problems or help customers with problem or special situations. Not Barrows. He is excellent. Feele and McPherson do not really want to try to solve problems or help customers with problem or special situations. Not customer oriented. McPherson was to the point rude. More

by FRED.RIEGLE Verified Customer Verified Customer

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Juda was great from the first contact with him until the purchase was completed, He was honest about everything and I would absolutely send any of my friends or relatives to see him! purchase was completed, He was honest about everything and I would absolutely send any of my friends or relatives to see him! More

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Juda was great and communicated very well. Would recommend him in your purchase of a car. Would recommend him in your purchase of a car. More

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Extremely poor customer service after purchasing a new 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. Unable to return to the dealership, I asked my daughter if she could stop by the dealership and pick up my plates. (Going out of her way taking her daughter to Special Needs School) Later when I went to put the plates on the car, I noticed that there was no bracket on the front of the car to install the plate. Why would the dealer let the vehicle leave the lot without a required part attached to the car. ( Texas law REQUIRES that vehicles displayed from and rear license plate or be subject to $200 in fines) The dealership must know what the motor vehicle laws require. I called the dealership to get an appointment to install the bracket. I was told just display the plate on the dashboard. Later a person named Chris called and left a voicemail (I was on a long distance business call and couldn’t answer his call). Chris left a message that he would call back .Several hours later I called the dealership back and ask to speak to Chris . The phone continued to ring for well over a minute without anyone answering the phone. I hung up and called again. After several more calls a lady answered the phone and said she would forward my call to Chris. Listening to music for several minutes the lady returned to me and informed me that t that Chris was unavailable and she would leave him a note to call me. .That was over TWO DAYS AGO and Chris still has not contacted me. Later in the in afternoon I called the dealership again and asked to speak to the General Manager or the Owner. I was told that is the same person. I waited on hold for a couple of minutes and then I was told that the General Manager/Owner was not available. The lady took my name and number and she would leave the person a note to call me. Two days later still no return call. I think that once you jump the curb, in your new car Cress Cadillac could care less about customers. The next problem I had was that some genius thinks it is a good idea to Super Glue a sticker on the windshield where a toll tag needs to be installed. It took me over an hour to remove the sticker that they had installed. I had to spray a special glue remover several times on the sticker and then take a razor blade and scrape the sticker off in order to place my toll tag in the proper spot. I already had a bill from NTTA because I had not yet received my toll tags. One problem was that the temporary paper plates and my replacement plates that the dealership gave me didn’t match. So more bills until I contacted NTTA with the new plate numbers. Since I was leaving on a business trip and no plates on the front of my vehicle I felt it best that I take a difference from of transportation to avoid any penalty of driving in violation Texas laws. I was able to have my daughter ( after going out of her way talking her Special Needs Child from Prosper to Plano take the car back to the dealership) and have the bracket installed on the car … THAT SHOULD HAVE BEEN INSTALLED BEFORE DELIVERY I am not at all impressed with their service and doubt that I will ever use their service department for any reason. My advice is if you for some reason you purchase a vehicle from Cress Cadillac that you make sure it has been fully serviced to meet all state and federal requirements. More

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