James Freel
James Freel at Crest Cadillac

James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.7
428 Reviews
4.7

428 Reviews

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428 Reviews of James Freel

October 30, 2025

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Employee Rating

Quick fast and solved my issues with my Cadillac Escalade in a timely manner, thanks More

by ANTCHAPMAN67
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Recommend Dealer
Yes

Other Employees Tagged: Monica

October 30, 2025

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My service was taken care of promptly and prioritized based on my work timings. It was done fast More

by Jathin.yalamanchili
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Recommend Dealer
Yes

Other Employees Tagged: Arman

October 30, 2025

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Shawn is awesome! He always gets things fixed the first time. I always go to Crest Cadillac for my service needs. More

by DEANROBBINS
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Recommend Dealer
Yes

October 30, 2025

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Greg is great to work with andI had a great experience with the service he provided. More

by ASH.HOSS.NW
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Recommend Dealer
Yes

October 29, 2025

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Always good service and comfortable accommodation while you wait. Well recommended by me for sure More

by dhaynes101
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Recommend Dealer
Yes
Oct 30, 2025

Crest Cadillac responded

Thank you immensely for taking the time to share your positive experience with us. We are delighted to hear that you consistently receive quality service and find our waiting area comfortable during your visits. Your recommendation means a great deal to our team, and we truly appreciate your trust in our services. We look forward to continuing to provide you with the excellent experience you have come to expect.

October 29, 2025

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Excellent service experience at Cadillac Crest. Chris, my service manager, was outstanding—knowledgeable, attentive, and kept me informed every step of the way. The entire process was smooth and ef More

by ALMAOTZ15
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Recommend Dealer
Yes

October 29, 2025

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Please have a system that can let the customer know ASAP that the vehicle was completed. We don’t want to wait for the service customer person was on lunch for almost 2 hours and come back to call me. This More

by LIVENCIVIL
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Recommend Dealer
No
Oct 30, 2025

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns

October 28, 2025

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I had a great experience! Free and on time back and forth pick up is a plus! More

by carolluo00
Service Communication
Recommend Dealer
Yes
Oct 30, 2025

Crest Cadillac responded

We are grateful for taking the time to share your wonderful experience with us! It's fantastic to hear that you had such a positive visit. We're delighted that our complimentary transportation service worked well for you and that we were able to provide timely pickup and drop-off. Your satisfaction means everything to our team, and we truly appreciate your kind words about the service you received. We look forward to continuing to exceed your expectations in the future.

October 28, 2025

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Employee Rating

Crest Service takes excellent care of you and your vehicle. My service advisor(Logan) makes certain to provide professional and friendly service each and every time. More

by JASON
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Recommend Dealer
Yes

Other Employees Tagged: Logan

Oct 30, 2025

Crest Cadillac responded

We sincerely value your wonderful feedback about your service experience with us. It means so much to hear that we take excellent care of both you and your vehicle every time you visit. We are proud that Logan consistently provides the professional and friendly service that makes your experience exceptional. Your loyalty and trust in Crest Cadillac truly motivate us to continue delivering the high-quality service you deserve.

October 27, 2025

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I called Crest for a known issue and recall notice. The Service department was very accommodating in scheduling my appointment. I was planning on waiting for the service to be completed, but the Serv More

by Cedric
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

Oct 29, 2025

Crest Cadillac responded

We are utterly delighted to hear about your wonderful experience with our service department. Your feedback about the accommodating scheduling and the excellent care you received really means a lot to us. We understand how important it is to keep you informed throughout the process, and we are so pleased that you felt well taken care of with daily updates on your vehicle's status. The loaner vehicle service shows our commitment to making things as convenient as possible for you during your visit. Thank you for recognizing the hard work of our service team. We truly appreciate you taking the time to share your positive experience with us.

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