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James Freel
James Freel at Crest Cadillac
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James Freel

Cadillac Certified Service Director

Crest Cadillac

6280 State Hwy 121
Frisco, TX 75034

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4.5
138 Reviews
4.5

138 Reviews

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138 Reviews of James Freel

February 21, 2025

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Employee Rating

Shawn is my service man and I totally trust him with keeping my car in perfect condition. I am an older lady so this is very important to me. More

by CADILLACMILLER
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
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February 21, 2025

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I bought a CT 5 from Crest Cadillac and the experience and customer service was exceptional. More

by Stevey1421
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kodie Cadenhead, Schuyler Crouch, Jenny Joseph, Bret Bonin

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February 20, 2025

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Professional service and communications. The Escalade is running as good as new now. Thank you More

by PIASPEN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that you're happy with our service and that your Escalade is running like new. We appreciate your business and look forward to serving you again!

February 20, 2025

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Employee Rating

Some members in the service department just don't care about serving customers. That in includes members of the management staff, especially the one that is in charge of service when I was there. I was to More

by Rhco40
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 20, 2025

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.

February 19, 2025

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Employee Rating

Logan McPearson is an asset to you organization. He always goes the extra mile to meet the customers needs. More

by KEN@OPPORTUNITYCON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2025

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Logan consistently goes the extra mile to meet your needs. We truly appreciate your kind words and look forward to serving you again in the future!

February 19, 2025

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Employee Rating

Monica was great. I appreciate her explaining all the services performed and she was quick to get me in and out. More

by sal37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Toombs

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Feb 20, 2025

Crest Cadillac responded

Thank you for your feedback! We're thrilled to hear that Monica provided you with excellent service and made the process quick and easy for you. We appreciate your trust in us and look forward to assisting you again in the future!

February 18, 2025

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Employee Rating

It was a good experience with the service of our SUV’s at Crest Cadillac More

by JR.DOUGLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Crest Cadillac responded

Thanks! We're thrilled to hear you had a great experience with our SUV services at Crest Cadillac. Your satisfaction is our top priority, and we look forward to serving you again soon!

February 14, 2025

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Employee Rating

Logan always come through for any service need we might have. Explains in great detail what work is being done and always every question we might have. He makes it very easy to be a repeat customer. More

by RICHARDBROJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan McPherson

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Feb 18, 2025

Crest Cadillac responded

Thanks for the fantastic review, Richard! We're thrilled to hear that Logan has been consistently helpful and informative. We appreciate your loyalty and look forward to continuing to serve you with the same level of excellence!

February 13, 2025

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Employee Rating

Always excellent, done right, returned on time, and cleaner than when I brought the car in. More

by BUDDIEBARNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2025

Crest Cadillac responded

Thank you for the amazing review! We’re so glad to hear that your experience was excellent, and that we were able to get your car back to you on time and in even better condition. We always aim to provide top-notch service, and your feedback means the world to us. We look forward to seeing you again soon!

February 13, 2025

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Employee Rating

Our first service on our 2024 Escalade was done well and completed in 90 minutes More

by LANAGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: A new customer rep

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Feb 18, 2025

Crest Cadillac responded

Thank you for the great review! We’re so glad to hear that your first service on your 2024 Escalade went smoothly and was completed in a timely 90 minutes. We always strive to provide efficient and high-quality service, and we’re happy to have met your expectations. We look forward to serving you again in the future!

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