James Dixon

The dealership knows how to sell you a car. Will help you add up peripherals like floor mats and oil changes added to your car note. Now, both of which are MUCH more affordable locally, or on t Will help you add up peripherals like floor mats and oil changes added to your car note. Now, both of which are MUCH more affordable locally, or on the internet. The particular selling point for Nelson is the powertrain warranty. This is more or less a scam. If you read reviews on other sites or do some deep diving you will seek that this IS NOT something they follow through with with any fidelity. They will catch you if you don’t carry though with their own shops double cost services, such as oil changes. Now an oil change is the easiest self service job you can do, but if you are not a certified mechanic they won’t honor that you performed services yourself. EVEN if the part that failed (rear differential) has NOTHING to do with the oil change. A differential should not fail with less than 75k miles on it. Now someone will pop on here with a counter argument about the fine print. Go for it. But this is what you won’t have a valid counter for: 1) poor communication. While you were “gathering material” about our issue, you failed to follow up or provide customer service of any kind. You failed to return promised communication, price quotes, anything. Anything unless we reached out first. You left us hanging for three weeks. Much appreciated. 2) Your overly priced services. 90 for an oil change. Get real. Now you might say, well we do a thorough check of your car and whatnot. Well you didn’t notice if that differential was leaking or visually off in any way did you? You’ll send cool videos about my brake pads not having life on them or that my cabin filter is bad. Missed that diff. though. Then blamed me for driving on it bad, but the SECOND it made itself know there was a problem, it was stopped on the side of the road. Now we don’t drive our vehicles much. We bought two from Nelson (now because of customer service, we won’t be buying there again). You can eat off the floor of our vehicle. The car in question here was one service mileage-wise outside the pre-bought package of oil changes. But changes were made. Now, like I said, they can sell you a car, but if that powertrain garbage is the selling point for you, go somewhere else. More

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The General Manager, James Dixon, is capable of lying straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could no straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could not list it as an S Plan, but would deduct money to meet the Ford employee discount price. He said, this is because doing too many S Plans would get them audited. He then transferred us over to a Sales person, Mario. After long chats, several test drives, and then finally reviewing cost, Mario said they would not honor the S Plan. I asked to speak to James Dixon again. James came over and looked me straight in the face and said, “When I stated that, I was speaking hypothetically.” I was completely shocked! And when I reiterated his exact words, he said, “No, I was saying IF we would offer that pricing. But we can’t do that.” Well, I don’t like liars and walked out immediately. Especially liars who do it straight to your face. I would NOT recommend Nelson Mazda to anyone. More

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Nelson Mazda kept me informed of the diagnosis of my car”s problem along the way. I had to wait on the part to arrive. After the part came the service department worked quickly to get my car fixed and car”s problem along the way. I had to wait on the part to arrive. After the part came the service department worked quickly to get my car fixed and back on the road. More

by bethjhnson1986 Verified Customer Verified Customer

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They were good at being responsive and getting back to me quickly to work with me quickly to work with me More

by trainerheather Verified Customer Verified Customer

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My experience at Nelson Mazda Cool Springs was amazing. Quick, efficient and the employees were very nice! Quick, efficient and the employees were very nice! More

by jordanbrown1215 Verified Customer Verified Customer

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I was in a bind and thay service me quickly so that I may get to work. get to work. More

by tieggaines Verified Customer Verified Customer

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Great quick service!! The service advisors and team are always so professional and efficient. My tech Joel is an absolute legend. always so professional and efficient. My tech Joel is an absolute legend. More

by Cameron Schmidt Verified Customer Verified Customer

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The service professionals were very prompt & thorough they made sure we understood everything that was being serviced on our vehicle. They are very patient and respond in a timely manner. Great overall e they made sure we understood everything that was being serviced on our vehicle. They are very patient and respond in a timely manner. Great overall experience 10/10 recommend. More

by Gabriellesellaars Verified Customer Verified Customer

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The greatest service personnel ever. Bought Mazda #2 because of the super service on Mazda #1 at this dealership. We’re now a total Mazda family. because of the super service on Mazda #1 at this dealership. We’re now a total Mazda family. More

by Spiro Verified Customer Verified Customer

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The sales service is phenomenal. Knowledgeable, honest and hard working. The service side is fast and personable. I didn't have appointment but got in. and hard working. The service side is fast and personable. I didn't have appointment but got in. More

by ypreston98 Verified Customer Verified Customer

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