James Crews

J. C. Clements helped me learn about my car. I appreciate his kindness. He made everything easy. He answered all my questions. He emailed me to remind me he's willing to help anytime. All I have to do is ca his kindness. He made everything easy. He answered all my questions. He emailed me to remind me he's willing to help anytime. All I have to do is call. Great person. Thanks Mr. Clements. Laura "Lynn" Crews More

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Iiaisa Talia has helped us purchase now 3 cars in the last year and every time he always treats us great and always go the extra mile with whatever we need. If your looking for a great salesman, he’s the last year and every time he always treats us great and always go the extra mile with whatever we need. If your looking for a great salesman, he’s the guy! More

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We bought a ford escape. This is the second car I bought from Brandon Ford. I was very pleased with Dan Gentile. He was patient with me and we didn't have to spend the entire This is the second car I bought from Brandon Ford. I was very pleased with Dan Gentile. He was patient with me and we didn't have to spend the entire day waiting.James Crews took us through the finance explaining and made it easy. If I ever buy another car it will be Brandon Ford. More

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Ilaisa was excellent at communication which several other dealerships highly lacked. We chose him based on his ratings and the fact that he was respectful, prompt and honest. I had a run-in with several deal dealerships highly lacked. We chose him based on his ratings and the fact that he was respectful, prompt and honest. I had a run-in with several dealerships that were very disrespectful and did not get back to me in a timely manner. Ilaisa’s professionalism was greatly appreciated and we highly recommend him. More

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They sell cars at a good price They may be the largest volume Ford dealership, but that may have more to do with them trying to get the volume of people into their dealership to pus They may be the largest volume Ford dealership, but that may have more to do with them trying to get the volume of people into their dealership to push all those cars out, instead of paying attention to great customer service needs or product knowledge. Starting from the top, because that who is ultimately responsible for the people below them. After my initial visit (test drive/offers) I received an email from their Senior Sales Manager Brooksye Hall, ["Please contact me and let me know how I can be of service to you in your buying decision. I look forward to earning your business!"] Well, I did contact him on several occasions about this matter and never heard back. The same goes with Tommy Shelly (Internet Sales). I emailed him several times, since the salesman I was working with the day before (Keith Magley) was off. I did receive a phone call from him that I missed and when I called him back, and left a message, I have yet to receive a call back. Now to back pedal a bit to the initial test drive. I usually schedule this aspect by using this website to find a dealers best sales person. On this day, I was in the area and decided to drop in. Well, I got their somewhat "new guy", Keith. He said that he had been in car sales for 30 years, but only at this dealership for 9 months. Usually a good rule of thumb for new guy status stops at 6 months, but I'll keep Keith in this category, because he did not know much about the Explorer ST that I was looking at. This goes back to what I said earlier, and is a reflection of management since they are responsible for training the people below them. Once we got to the discussion of numbers they came back with everything except the APR%, which is a huge piece of the equation. Since the rebates were so high I could only assume that their in house rates would match to make up for this in the life of the loan. After some finagling to get this rate from them, James Crew (finance) came out to the sales floor and confirmed what I assumed that the Ford finance rates on the Explorer ST were 6.9%!. He was very friendly and did somewhat defuse the situation that had previously built up with Keith as I was trying to get this missing piece of the puzzle from him. After all my research and three dealerships visits I did end up purchasing from Brandon Ford, just based on price alone. The sales process went very smoothly and the paperwork drill went great with Kris Meyer. He was very informative and helpful through the entire process. Get this man a Smart Desk though would ya! So many stacks of paperwork everywhere! Once we were done here it was time for the vehicle walk around. Typical stuff, and there were some things that Keith showed me that he didn't when we did the test drive. He was very persistant about downloading the Ford app, but no mention of the Sirius/XM subscription process or hotspot features. One huge item that comes with all Explorer ST's that Keith knew nothing about, is the Ford ST SUV Driving Experience. An experimental perfomance race driving program. How is it that the customer has to tell you about this? Also, on monroney sticker it had a dealer installed crossbar ($395) on it. Which typically means that it had already been installed, but in this case it had not. Nor had it even been ordered. So the vehicle was not ready upon receiving, and now I have to go back once it comes in to have it installed. Other typical items that normally occur after the purchase of a vehicle that did not, was the tour. I did get pointed in the direction of service department, but no walk around/meet and greet, mention of parts and accessories or even a drive by from management thanking me for the purchase. Some would say that this could be due to the number of customers they had at the time. Even though the entire process took place between Wednesday and mid-day Friday during the "Safer at Home COVID-19" time period. Meaning, dealerships customer foot traffic had been way down. Overall, I was not entirely impressed with Brandon Ford. They did get my business because of their prices and as a customer isn't that what we are ultimate concerned with, getting a good deal? That does not mean that I would purchase from them again, or recommend them for that matter, because good customer service is what does that. More

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Inlaid a is very Kind, Honest, Professional, Very Knowledgeable about the Ford I wanted to purchase. Would recommend him to family and friends. James in Finance Dept. answered all my questions and co Knowledgeable about the Ford I wanted to purchase. Would recommend him to family and friends. James in Finance Dept. answered all my questions and concerns, would recommend both to family and friends. More

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Great experience with the purchase. Service?? Not so much Immediately after the purchase we left the truck an entire day twice for repairs. A courtesy car was provided however. After that, I wanted to change Immediately after the purchase we left the truck an entire day twice for repairs. A courtesy car was provided however. After that, I wanted to change the oil after 1000 miles (I do that with new vehicles,) and I wanted the tires rebalanced for a slight vibration. I called three times leaving messages for a call back with no response. Finally found a number for a service manager and was told it would be several days before they could take me or I could bring it in and leave it for several hours. I contacted another dealership, took it in the next day, and they had it back servicing it before I had the paperwork filled out. Oil change, filter, tire rotation and balance took maybe 30 minutes. I never sat down and three people came by and asked if I had been taken care of. Needless to say they will be doing my warranty and service work in the future. More

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Great dealership and people to work with! I purchased my 2018 Ford Expedition Max Limited over the internet. Rick was great at answering all my questions and making feel comfortable and confid I purchased my 2018 Ford Expedition Max Limited over the internet. Rick was great at answering all my questions and making feel comfortable and confident about my purchase. I made the 6.5 hour drive down to complete the transaction. James did a great job closing the deal and explaining everything and answering whatever finance questions I had. Everyone was a pleasure to deal with. I would do it again. More

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Very professional, pleasure to deal with! Negotiated deal over phone. All paperwork and truck was ready to go when I arrived. Very friendly, honest people with no hassle. Best price around. Wi Negotiated deal over phone. All paperwork and truck was ready to go when I arrived. Very friendly, honest people with no hassle. Best price around. Will recommend to anyone looking for a Ford! More

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New car, SLOW financing Our salesman was not pushy, which was appreciated. However, he did not go through some questions with us before heading to financing, as in how much o Our salesman was not pushy, which was appreciated. However, he did not go through some questions with us before heading to financing, as in how much of a monthly payment could I afford. Because of that, we almost had to walk away from the deal, until our financing associate was able to secure a deal, which although higher of a payment that I really wanted, was more in line with what I could afford. More

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