James Burch

I have been a Heritage Hyundai Towson customer since 2019. I have spoken highly of them and referred friends who ultimately bought cars there. I recently had a bad experience when I got a new car that u 2019. I have spoken highly of them and referred friends who ultimately bought cars there. I recently had a bad experience when I got a new car that ultimately required 6 trips to the dealership. Trips to the dealership I have made in the last month include: 1. Saturday, June 28th I test drove and decided to get a 2025 Tucson. The windshield wiper fluid was empty but I was assured it would be filled before I left the dealership. I was vocal with my sales associate that I had a max monthly payment and I was told that finance would be aware and wouldn’t push for add-ons but I was given a hard sell anyway. This was only mildly annoying. I understand it’s the finance associate's job and I believe some of the add-ons have value. 2. Monday, June 30th I visited because the day I got the car when I got home I realized the wiper fluid was not filled after all. But the real issue was the morning after I got the car I noticed multiple cracks in the break lights. I left the dealership in the dark so didn’t notice the cracks. I didn’t do a detail-oriented walk around the car when I got it because I have never had issues with cars I bought at Heritage before and I didn't think a new 2025 car with no mileage on it would be sold damaged. I sent a text to the sales associate about the cracks and we arranged that I would come in the next day to have the break lights assessed. On Monday they confirmed the cracks were inside the light and there was no external damage so it couldn’t have been caused by me, it was sold to me that way. They ordered replacement lights and said I could come back on Tuesday, July 8th to have them replaced. They said they were also filling up the wiper fluid. When I got home on Monday, I realized again they had not filled it. The week I was waiting for the break light replacement, I drove around with a bottle of Windex to clean my windshield. I also noted only 1 tire had a valve cap on it and the other 3 were missing. I was planning to buy pink valve caps as my 5-year-old daughter loves pink so not a huge deal, but weird the car was sold without them. On July 2nd I missed a phone call from 410-832-2475 and the voicemail stated it was Aileen McDade, Heritage Hyundai General Manager, calling to make sure I was loving my new car and she encouraged me to call her back if I had any concerns. I called her back 10 minutes later and left a voicemail stating that I did have a few concerns and that I would prefer to discuss them with her instead of writing them in a review online. I never got a call back. 3. Tuesday, July 8th I went to have the break light replaced and the washer fluid filled. 4. I went to the dealership on Saturday, July 19th as I received a call that my new license plates arrived. The service department was closed so a sales associate installed the plates. He only installed the back plate and said the car was missing a front bracket to install the plate. He told me to come back when the service department was open to get a bracket and the front plate installed. 5. Saturday, July 26th I went to the service department to get the front plate installed. The service associate asked me if the bracket was in my car as it should have been when I purchased it. He looked around the car and was unable to locate it so a sales manager ordered a new bracket. I called on July 30th to check if it arrived and it turns out they gave the bracket they ordered for me to someone else. They said they would order another and to call back. I finally was able to get the front plate installed a few weeks later. I am a single mom and a full time nurse so time is not something I have in excess. I doubt I will do business with Heritage Hyundai Towson again and I won’t recommend it to my friends or family. More

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I've been a customer with Heritage Hyundai since 2017 and have been leasing my vehicles ever since. Whenever it's time to renew my vehicle, i have nothing but the best experience. This time, James and Javier have been leasing my vehicles ever since. Whenever it's time to renew my vehicle, i have nothing but the best experience. This time, James and Javier picked out a beautiful new Tuscan for me, and Javier had it ready for a test drive upon my arrival. Damian was super helpful in working some magic to get the best deal. Picking out a new car can be overwhelming and take some time, but from chatting with Javier while waiting for applications to go thru and then getting help from Jack to update/setup the Bluelink.. to signing documents with Demetria in financing to get all the paperwork completed, the experience was seamless and stress free! The customer service here is top notch! More

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I got an ioniq 5 from heritage hyundai in Dec 14th 2024. I worked with James Burch and he was really helpful. He made sure I got the best deal possible. I'd definitely recommend getting your car from here a I worked with James Burch and he was really helpful. He made sure I got the best deal possible. I'd definitely recommend getting your car from here and working with James! More

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Just purchased a 2023 Santa Cruz from Heritage Hyundai in Towson and our sales representative James Burch was professional and very helpful throughout the entire process. I would also like to thank Russell A Towson and our sales representative James Burch was professional and very helpful throughout the entire process. I would also like to thank Russell Allen, one of the sales managers for being very accommodating and helpful as well. Thanks again! ET More

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James was amazing. He was kind and patient. He made sure all of our questions were answered and he didn’t put any pressure on us. We were really happy with our purchas He was kind and patient. He made sure all of our questions were answered and he didn’t put any pressure on us. We were really happy with our purchase of a Palisade. We’ll be sending all of our friends to James at Heritage Hyundai. More

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I thank my salesman James,Burch who was an excellent salesman for me, he explained perfectly well how to use my car, he is very friendly with a lot of experience as a salesman, I give him 20 stars becau salesman for me, he explained perfectly well how to use my car, he is very friendly with a lot of experience as a salesman, I give him 20 stars because for me it was exceptional, I loved it, thank you More

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Was able to work over the phone and come to a fair deal on a vehicle. Lot of communication about some things but not others, such as updates on tags or status of loan. Would use them again for sure. on a vehicle. Lot of communication about some things but not others, such as updates on tags or status of loan. Would use them again for sure. More

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Guaranteed up to $1k additional trade in above KBB. KBB was approx $850.00, I didn’t get anything over that??? Time with finance manager took to long trying to sell service contracts. I said immed KBB was approx $850.00, I didn’t get anything over that??? Time with finance manager took to long trying to sell service contracts. I said immediately I don’t want any additional service contracts. The manager kept giving me options, no means no to me. Too much pressure on him to sell these products. Took longer to buy this car than to purchase my last house. More

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The entire experience and atmosphere was pleasant from the first walk in to signing and walking out the door. We are very happy with our car! Thanks for the effort, and portraying a good team working ethi the first walk in to signing and walking out the door. We are very happy with our car! Thanks for the effort, and portraying a good team working ethic. More

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James was a really nice friendly rep. He made me feel really comfortable in the process of purchasing my new car. Jason was the best he worked a miracles on getting me financed with $0 do He made me feel really comfortable in the process of purchasing my new car. Jason was the best he worked a miracles on getting me financed with $0 down. I feel really blessed to have them on my side. Thank you More

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