James Burch

Just purchased a 2023 Santa Cruz from Heritage Hyundai in Towson and our sales representative James Burch was professional and very helpful throughout the entire process. I would also like to thank Russell A Towson and our sales representative James Burch was professional and very helpful throughout the entire process. I would also like to thank Russell Allen, one of the sales managers for being very accommodating and helpful as well. Thanks again! ET More

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James was amazing. He was kind and patient. He made sure all of our questions were answered and he didn’t put any pressure on us. We were really happy with our purchas He was kind and patient. He made sure all of our questions were answered and he didn’t put any pressure on us. We were really happy with our purchase of a Palisade. We’ll be sending all of our friends to James at Heritage Hyundai. More

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I thank my salesman James,Burch who was an excellent salesman for me, he explained perfectly well how to use my car, he is very friendly with a lot of experience as a salesman, I give him 20 stars becau salesman for me, he explained perfectly well how to use my car, he is very friendly with a lot of experience as a salesman, I give him 20 stars because for me it was exceptional, I loved it, thank you More

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Was able to work over the phone and come to a fair deal on a vehicle. Lot of communication about some things but not others, such as updates on tags or status of loan. Would use them again for sure. on a vehicle. Lot of communication about some things but not others, such as updates on tags or status of loan. Would use them again for sure. More

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Guaranteed up to $1k additional trade in above KBB. KBB was approx $850.00, I didn’t get anything over that??? Time with finance manager took to long trying to sell service contracts. I said immed KBB was approx $850.00, I didn’t get anything over that??? Time with finance manager took to long trying to sell service contracts. I said immediately I don’t want any additional service contracts. The manager kept giving me options, no means no to me. Too much pressure on him to sell these products. Took longer to buy this car than to purchase my last house. More

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The entire experience and atmosphere was pleasant from the first walk in to signing and walking out the door. We are very happy with our car! Thanks for the effort, and portraying a good team working ethi the first walk in to signing and walking out the door. We are very happy with our car! Thanks for the effort, and portraying a good team working ethic. More

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James was a really nice friendly rep. He made me feel really comfortable in the process of purchasing my new car. Jason was the best he worked a miracles on getting me financed with $0 do He made me feel really comfortable in the process of purchasing my new car. Jason was the best he worked a miracles on getting me financed with $0 down. I feel really blessed to have them on my side. Thank you More

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Very personable, management listened to my concerns. Pleasant buying experience. Looking forward to owning my new hyundai Pleasant buying experience. Looking forward to owning my new hyundai More

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The salesman was efficient and friendly. He explained everything simply. This is my second time buying from Heritage. Both experiences were easy and quick. He explained everything simply. This is my second time buying from Heritage. Both experiences were easy and quick. More

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Appreciate the service and the test drive of the ioniq5 and making time late at night and making time late at night More

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