James Brown

I'd give them no stars if I could. On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled. I also wanted my brakes looked at and the blower motor is making a whining noise. I received this in response and I decided to go ahead with only the oil change. I even called once again to confirm it was going to be free after seeing the estimate and was told it would be. As i arrive to pick up my vehicle I was met with a charge for an oil change? I was upset and Ron said a manager would reach out to me. I went home discussing options about my valve stem. I called and scheduled for this AM for a valve stem. When I got there I was told I would also need a sensor at a very extensive cost and they wondered if I knew of anyone ordered the part I would need???? First off, I'm confused as to why this wasn't mentioned previously and why I wouldn't be quoted for it but also why would I have any knowledge on your product ordering? If you knew braking the cap meant breaking the valve stem AND the sensor, it should have been quoted. I am upset. If this is how you treat customers, they have a right to know you absolutely do not care about their property and/or their peace of mind when you do have their property in your hands. The lack of communication in this establishment is beyond appalling. Bad service, bad communication. 0/10 More

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I recently purchased a 2012 CR-V at over $14000. Three months later it needs a radiator at a cost of $2000 and it has an oil leak that has been yet to be diagnosed. It also spent a month there in th Three months later it needs a radiator at a cost of $2000 and it has an oil leak that has been yet to be diagnosed. It also spent a month there in the shop for a water leak that still exists today. Parkway Honda is a huge disappointment and I wish I never went there. More

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BEWARE - Misrepresentation and Unnecessary Services I've been a loyal customer at Parkway Toyota Services for 3 years, bringing in my RAV4 Prime and consistently experiencing good service-- Services I've been a loyal customer at Parkway Toyota Services for 3 years, bringing in my RAV4 Prime and consistently experiencing good service--coffee, pleasant staff, and timely appointments. However, my recent visit for a regular 30K service, covered under a pre-paid maintenance agreement, left me deeply disappointed. The service advisor recommended a differential fluid change and injector cleaning, costing $400 out-of-pocket. When I questioned this, the advisor claimed these services were listed in the Maintenance Guide and were essential to avoid voiding the warranty. Upon reviewing the Maintenance Guide myself, I found neither of these claims to be true. Despite escalating the issue to management and Toyota corporate, I received no resolution. RECOMMENDATIONS: 1. Carefully check every service item before agreeing to it. 2. Get a second opinion if you have doubts. 3. Read the Maintenance Guide thoroughly before your visit. 4. Share your experiences here if you've faced similar issues. More

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The quality of the sevice dept at this dealership has been poor. We purchased 3 new batteries before they diagnosed the problem. Routine service (oil change,tire rotation,$1300) included uneeded servic been poor. We purchased 3 new batteries before they diagnosed the problem. Routine service (oil change,tire rotation,$1300) included uneeded services and high pressure. More

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I had a wonderful experiencing trading in my car and finding a new perfect fit for me finding a new perfect fit for me More

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Average experience. Yaro was an "OK" sales rep. Pushy and opaque. Got very upset that I would not finance through Toyota and they even stated to me that they cant sell t Yaro was an "OK" sales rep. Pushy and opaque. Got very upset that I would not finance through Toyota and they even stated to me that they cant sell the car to me if i dont finance through Toyota, which I know is illegal. Luckily I came with my own pre-approval. Also, lucky I found the CarEdge podcast which taught me much about the car buying process and equipped me with everything I needed to be an educated consumer in the market space. When I had additional questions and concerns with my new car, I was directed back to Yaro who kept bringing up the fact that I got a great deal on the car (maybe because his commission wasn't so great on my deal). I don't know personally what it is like to buy from other dealers in the area. However, I do know the experience could have been much worse but it definitely could have been much better. Also, side note: Toyota's quality is not what it used to be. I even reached out to Toyota to complain about a cosmetic issue with my brand-new purchase and they just brushed it off. More

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Yaro was very helpful and straightforward! Highly recommended Parkway Toyota and Yaro! Service department is great as well!!! Highly recommended Parkway Toyota and Yaro! Service department is great as well!!! More

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Yaro and James gave me great customer service. Highly recommend this dealership, very responsive group Highly recommend this dealership, very responsive group More

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YARO was very helpful. And helped with the registration. Very happy with my service and help. And helped with the registration. Very happy with my service and help. More

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Everyone at Parkway Toyota was amazing to work with! Jim Brown, Yaro, James Callahan and Mike Colby. Excited about my new Sequoia and confined service at Parkway Toyota! Jim Brown, Yaro, James Callahan and Mike Colby. Excited about my new Sequoia and confined service at Parkway Toyota! More

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