James Brown

BEWARE - Misrepresentation and Unnecessary Services I've been a loyal customer at Parkway Toyota Services for 3 years, bringing in my RAV4 Prime and consistently experiencing good service-- Services I've been a loyal customer at Parkway Toyota Services for 3 years, bringing in my RAV4 Prime and consistently experiencing good service--coffee, pleasant staff, and timely appointments. However, my recent visit for a regular 30K service, covered under a pre-paid maintenance agreement, left me deeply disappointed. The service advisor recommended a differential fluid change and injector cleaning, costing $400 out-of-pocket. When I questioned this, the advisor claimed these services were listed in the Maintenance Guide and were essential to avoid voiding the warranty. Upon reviewing the Maintenance Guide myself, I found neither of these claims to be true. Despite escalating the issue to management and Toyota corporate, I received no resolution. RECOMMENDATIONS: 1. Carefully check every service item before agreeing to it. 2. Get a second opinion if you have doubts. 3. Read the Maintenance Guide thoroughly before your visit. 4. Share your experiences here if you've faced similar issues. More

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The quality of the sevice dept at this dealership has been poor. We purchased 3 new batteries before they diagnosed the problem. Routine service (oil change,tire rotation,$1300) included uneeded servic been poor. We purchased 3 new batteries before they diagnosed the problem. Routine service (oil change,tire rotation,$1300) included uneeded services and high pressure. More

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I had a wonderful experiencing trading in my car and finding a new perfect fit for me finding a new perfect fit for me More

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Average experience. Yaro was an "OK" sales rep. Pushy and opaque. Got very upset that I would not finance through Toyota and they even stated to me that they cant sell t Yaro was an "OK" sales rep. Pushy and opaque. Got very upset that I would not finance through Toyota and they even stated to me that they cant sell the car to me if i dont finance through Toyota, which I know is illegal. Luckily I came with my own pre-approval. Also, lucky I found the CarEdge podcast which taught me much about the car buying process and equipped me with everything I needed to be an educated consumer in the market space. When I had additional questions and concerns with my new car, I was directed back to Yaro who kept bringing up the fact that I got a great deal on the car (maybe because his commission wasn't so great on my deal). I don't know personally what it is like to buy from other dealers in the area. However, I do know the experience could have been much worse but it definitely could have been much better. Also, side note: Toyota's quality is not what it used to be. I even reached out to Toyota to complain about a cosmetic issue with my brand-new purchase and they just brushed it off. More

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Yaro was very helpful and straightforward! Highly recommended Parkway Toyota and Yaro! Service department is great as well!!! Highly recommended Parkway Toyota and Yaro! Service department is great as well!!! More

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Yaro and James gave me great customer service. Highly recommend this dealership, very responsive group Highly recommend this dealership, very responsive group More

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YARO was very helpful. And helped with the registration. Very happy with my service and help. And helped with the registration. Very happy with my service and help. More

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Everyone at Parkway Toyota was amazing to work with! Jim Brown, Yaro, James Callahan and Mike Colby. Excited about my new Sequoia and confined service at Parkway Toyota! Jim Brown, Yaro, James Callahan and Mike Colby. Excited about my new Sequoia and confined service at Parkway Toyota! More

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YARO AND SERVICE DEPARTMENT DID FANTSTIC JOB. VERY HAPPY WITH MY NEW 4 RUNNER LIMITED! VERY HAPPY WITH MY NEW 4 RUNNER LIMITED! More

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I’m young and this was my first experience managing my own vehicle. I was worried I would feel lost and overwhelmed but Yaro answered all my questions and was very genuine and patient with me. own vehicle. I was worried I would feel lost and overwhelmed but Yaro answered all my questions and was very genuine and patient with me. More

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