Jamal Taylor

Mullinax Buick GMC responded

Jeff, Thank you for your feedback. We do appreciate your business and the opportunity to assist you. I would like to clarify a few details regarding your transaction. Prior to arrival, we were only advised that this would be a company vehicle purchase and a cash deal. We did not receive the required documentation in advance, including a copy of your driver’s license or proof of insurance, both of which are necessary to complete the transaction. Additionally, there is a remaining $300 balance that you refused to pay and left without paying, which also contributed to the overall time. Regarding your trade in, the front end damage was not disclosed prior to appraisal. Once identified, this required additional evaluation to ensure an accurate value, which further impacted timing. We always strive to make the process as efficient and transparent as possible, and when all information is provided upfront, we are typically able to significantly reduce delivery time. We appreciate your feedback and your business. Sincerely, Esteban Ramirez

Mullinax Buick GMC responded

Thank you for your awesome review, Latoriuslw! We're thrilled to hear Demonte made such a great impact during your visit. We look forward to helping you again when you're ready for your next purchase.

Mullinax Buick GMC responded

Thank you for your great review, Chrys! We're happy to hear you felt genuinely cared for throughout your purchase. Your kind words mean a lot to our team.

Mullinax Buick GMC responded

Thank you for your great review, Akkenna! We're so glad Jamal, Shaq, and Willie helped make your visit a pleasant one with their knowledge and care. We truly appreciate your kind words about our team.

Mullinax Buick GMC responded

Thank you for your great review, EWORR! We're glad your first leasing experience was smooth and efficient, with our team making everything clear and easy to understand. We look forward to helping you again when you're ready for your next vehicle!

Mullinax Buick GMC responded

Thank you for your kind review, Jandkbaby! We're glad to hear Josh, Gio, and Lamont provided an awesome experience and made a great impression. We appreciate your patience regarding the window issue and will be sure to follow up to make it right.

Mullinax Buick GMC responded

Thank you for your great review, AWILLIAMS80! We're glad our salesperson was polite, professional, and helpful as you explored your options. It's great to know you felt well-supported in making your decision.

Mullinax Buick GMC responded

Mr. Harris: Thank you for your message and for outlining your concerns. I reviewed Alabama’s statutes with respect to vehicle titling and dealer obligations. Under Alabama Code § 32‑8‑45, a dealer is required, when purchasing a vehicle for resale, to obtain the certificate of title from the owner or lienholder within 15 days. Also, under Alabama Code § 40‑12‑264 a purchaser (including a dealer) has up to 20 calendar days from vehicle acquisition to procure a license tag or plate. However, I found no statutory time-frame that specifically requires a dealer, after selling a vehicle to a retail consumer, to have the title uploaded to the DMV or delivered to the purchaser by a certain day-count. That said, we recognize your frustration, you completed your purchase on 10/14/2025 and today it is 11/10/2025, so almost a month has passed without the title being uploaded or delivered as you expected. I will follow up immediately on your behalf to determine why the delay occurred and expedite the title. Our goal is to get this resolved for you as quickly as possible. Thank you for your patience thus far. I’ll update you no later than today with our next steps. Sincerely, Esteban Ramirez General Manager Mullinax Buick GMC Cadillac eramirez@mullinaxbuickgmc.com 334-851-8000

Mullinax Buick GMC responded

Thank you for your kind review, Hinds! We're thrilled to hear you had a professional and courteous experience with Geo, Ramirez, Jamal, and Shak. Your recognition means a lot to our team.

Mullinax Buick GMC responded

Thank you for your nice review, CORUMA58! We're glad Josh made the process easy and that you felt comfortable without any pressure. It's great to know you had a smooth and friendly experience with us.