Jakob Ybarra
Jakob Ybarra at Jackie Cooper INFINITI
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Jakob Ybarra

Sales Professional

Jackie Cooper INFINITI

8825 S Memorial Dr
Tulsa, OK 74133

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4.6
14 Reviews
4.6

14 Reviews

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14 Reviews of Jakob Ybarra

April 02, 2025

Dealership Rating
Employee Rating

Jakob wasn’t too pushy, nice experience. Would definitely recommend. The vehicle was exactly as described. More

by billy.prater.jr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Blayne Hetro

March 30, 2025

Dealership Rating
Employee Rating

Jakob was fantastic. He greeted us as soon as we walked in. Previously, when we visited Jackie Nissan, no one acknowledged us or spoke to us. Jakob took the time to show More

by athorn4412
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Purchase Time
Finance Experience
Recommend Dealer
Yes

March 24, 2025

Dealership Rating
Employee Rating

Was treated very well by all of the staff. Thank you for making this transaction easy and smooth. More

by Chris.M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 23, 2025

Dealership Rating
Employee Rating

Jakob is great, only pressure was applied by the sales “manager”.. all in all pretty good experience. More

by billy.prater.jr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Grant Geer, Blayne Hetro

March 10, 2025

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Employee Rating

Great service! Definitely buy from again everyone is really friendly and willing to work with you to help out More

by johnathansusanclawson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Grant Geer

February 13, 2025

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Employee Rating

I love working with Jon Green he is always helpful . and really caring person .I am glad dealership has him More

by michelestacy55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jon Green

February 12, 2025

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Employee Rating

Very unprofessional didn’t stick to price that was agreed to by the sales associate and I. More

by choate.environmental
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No

Other Employees Tagged: Blayne Hetro

Feb 20, 2025

Jackie Cooper INFINITI responded

Tyler, we are so sorry to hear about your recent experience with us. We always appreciate feedback whether negative or positive as it helps us get better at what we do. I know you spoke with our General Sales Manager about this experience and we were able to work with you on a solution that met your approval. Please reach out if you have any further questions. We are thankful for you, and happy to have you as a part of our automotive family.

February 01, 2025

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Employee Rating

They were extremely helpful in finding me the vehicle that I wanted. They let me know what was going on and helped to explain this complicated car! More

by kimhau
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 03, 2025

Dealership Rating
Employee Rating

My fourth purchase with Jackie Cooper over the years. One Nissan Pathfinder, and three Infinitys. Although I shopped around for different makes and models, I ended up back here because I trust the qual More

by kerrysaulelias
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Taner

January 02, 2025

Dealership Rating
Employee Rating

I took my Q60 in for service on Dember 31st. I told them of two issues I was having and on my way a low tire warning light came on. They updated the GPS system and didn't solve the problem so More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 07, 2025

Jackie Cooper INFINITI responded

Brian, thank you for reaching out about your recent service experience! We are glad to see you had an exceptional experience with your sales professional, Jakob Ybarra. We do feel there may be a misunderstanding concerning your tires. The issue with your tires was discussed with you at the time of your multi-point inspection. Our service records show that you declined the work that was needed to keep your wheels at the proper pressure. The issue of excessive wear on the inside of the tires cannot be repaired. New tires are required to properly address that problem. We apologize that the service advisor may have misunderstood your decline of service and thought it also meant not to repair the tire with the nail. We will use this experience to help educate our staff on better communication. We earnestly want to earn your trust and respect back for the service of your Infiniti and we hope you will allow us to do so. We appreciate you and thank you for being a valued member of our Jackie Cooper automotive family!

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