Jakob Lund

Jakob was easy to work with. ....hands down a great experience a sales person. He was very patient and never pushy. Benjamin the Finance guy - nice person, but the whole experi ....hands down a great experience a sales person. He was very patient and never pushy. Benjamin the Finance guy - nice person, but the whole experience from his presentation, and office xxxxxxwas the most obvious and slightly off-putting part of the experience. We've bought cars before and knew what to expect somewhat. He was never rude, gave us space when we wanted to talk. But imagine a smooth flowing conversation and then as he describes available add-ons, the words he uses almost seem rehearsed or memorized. Imagine sitting down at his desk....and in a place only the customer can see it....is a picture of he and his family...as if attempting to convey he's a family man. While at the desk - look to your left and you see a damaged wheel.....we're going to get pitched on wheel repair and/or warranty. There's a headlight module on a table....we could only guess how much it was going to cost to replace that. A more concise presentation would have been helpful. That was the longest part of the sales process - and we were conducting an all cash transaction. Also - if you're going to try and sell us a paint film protector for the front end of the car - it would help if you looked at the specific car first to see if it had some chips already. Ours did, but we didn't really care. It just seemed odd to try and sell us an $1800 service that would only limit further chips vs implying that the car will no longer be pristine if we don't. I realize this is where the dealership makes profit and I don't begrudge them for that. A more straightforward presentation opportunity, follow up messaging to change your mind within a week or two, would have made this top notch. Again - Finance guy was never rude. This was NOT a time-share like presentation in Las Vegas where they end up making condescending comments to you when you decline to buy.....it just somewhat detracted from the ease of the front end of the transaction. More

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Salesman Jakob was wonderful. Not pushy and really looked out for us. Store is clean and smart looking. Not pushy and really looked out for us. Store is clean and smart looking. More

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Not a great customer service at all for a luxury places; the salesperson seemed bothered and irritated with my questions. the salesperson seemed bothered and irritated with my questions. More

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The staff at Kuni BMW make the car buying experience a true pleasure. My wife and I have been working with Jakob Lund for several years to purchase our cars and he never disappoints. He is extremely knowl true pleasure. My wife and I have been working with Jakob Lund for several years to purchase our cars and he never disappoints. He is extremely knowledgeable and always provides the best of care and service. We honestly couldn’t be happier with both Kuni BMW and Jakob. More

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My 230i has been serviced at Kuni since new. Always a pleasure to bring it in. Staff are professional in every respect. Always greeted, treated with courtesy and respect. Work completed on time. Most pleasure to bring it in. Staff are professional in every respect. Always greeted, treated with courtesy and respect. Work completed on time. Most service work has been covered by maintenance warranty. When needed loaner cars have been provided. The times I have paid for repair work the price has been fair. More

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Jakob Lund made my car buying experience the best! I have never purchased a vehicle online or out of state. He made the process very easy. He was very responsive, knowledgeable, courteous and attentive to my never purchased a vehicle online or out of state. He made the process very easy. He was very responsive, knowledgeable, courteous and attentive to my specific car feature requirements. I would gladly recommend Jakob to friends and family for vehicle purchases. Thank you Jakob!! More

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Best car purchase experience EVER Found the perfect M4 for our son on the internet. Contacted dealership and was referred to Jakob Lund due to his experience with selling cars via the Found the perfect M4 for our son on the internet. Contacted dealership and was referred to Jakob Lund due to his experience with selling cars via the internet. With the car unseen, we put our trust in this salesman whom we never met. He handled everything with such professionalism and made sure we received the car before Christmas as to not spoil our surprise. The car arrived in a timely manner and exceeded our expectations. We gave the car to our deserving 17 year old son on Christmas and it was a moment he will never forget! The car is amazing and we highly recommend this dealership and specifically Jakob. He made this experience so easy and efficient and for sure, the BEST car purchase ever. More

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Sales department was very well informed, pleasant and easy to work with. They answered all of my questions in a professional manner and made the purchase experience very easy. We were buying from out of easy to work with. They answered all of my questions in a professional manner and made the purchase experience very easy. We were buying from out of state, More

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Another great experience I appreciate the ease of the experience at Kuni. Jakob was a pleasure to work with, very straight forward and delivered over and above. My second BM I appreciate the ease of the experience at Kuni. Jakob was a pleasure to work with, very straight forward and delivered over and above. My second BMW at Kuni and already thinking about the next. More

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Great service and fast too! Adam & his team made my process of trading in a slightly difficult car for a fabulous new one really easy, pleasant and fast. Jacob knew what I was l Adam & his team made my process of trading in a slightly difficult car for a fabulous new one really easy, pleasant and fast. Jacob knew what I was looking for and let me know immediately when it became available. More

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