Indy Honda

This is the third Honda we've purchased from this dealership. I've attached a few photo's of the issues. I purchased a brand new vehicle loaded with problems. I picked up a new 2025 Honda Pilot with dealership. I've attached a few photo's of the issues. I purchased a brand new vehicle loaded with problems. I picked up a new 2025 Honda Pilot with only 8 miles and it had many issues from the start but dealership rufuses to make things right. Once they've received your money any kind of customer service stops then and there. By far the worst customer service I've ever received. They started off the process bad trying to get me to sign higher payments by adding in a product/warranty I didn't ask for. I caught the $100+ a month increase and asked them to correct the payments. Then after signing I catch a $500 discount they left off. I then have to come back in to resign the paperwork a few days later. By this time I notice some issues with the vehicle like a defective door panel and the keyless entry isn't working when you grab the door handle and it must be unlocked with the fob. I schedule an appointment with service and told them of two other issues. The headliner being cut up behind the sun visor. Also the windshield has lines and is badly distorted making it difficult to see through and headlights flood the car at night because the distortion. I pick up the car only to find the new door panel they installed is worse than the one they removed and they cut up the headliner even more. I speak to the service manager Cliff who says yep that part is defective and who knows how many we'll have to order to get a good one. So that tells you they have zero faith in the quality of Honda parts. For some reason they don't even bother to look at the windshield stating they couldn't fix it anyway. They say call the different dealership so I do and they inform me Indy Honda uses a mobile glass installer just like them they just don't want to help. A few days go by and by this point there are more issues like the windshield wipers randomly don't work and the Bluetooth has issues connecting, it has no record of my contacts and has tons of static. Then at just 144 miles the airbag light comes on and I stop by the dealership to inform them of issue because it's on my way home. They refuse to read the codes even though I inform them it may it intermittent which it is. To me this is very concerning because I have a newborn and just a few months ago I was in a terrible accident in which every airbag deployed. At this point I ask the dealership to make an effort to make things right. Thier only solution is trade it in and a loss or let our service department who's already made your car worse work on it. Just a short time later the radio keeps loosing it's signal and when you start the car the radio has a loading icon then just goes blank. The latest problem is the car stumbles intermittently when taking off. Turning in front of oncoming traffic was a great way to find this out. I've been informed that after they damaged my car even more than it was they no longer want to work on my car. Just save yourself the trouble and buy a car anywhere else. More

Ramiro was the best salesperson we have ever dealt with. He was genuinely helpful and patient and sincere. I cannot think of a better buying experience! He was genuinely helpful and patient and sincere. I cannot think of a better buying experience! More

Lamont was very helpful for my wife and I first car purchase. Awesome salesmanship. We love our Honda pilot purchase. Awesome salesmanship. We love our Honda pilot More

Great customer service here! We appreciate Lamont for his non aggressive approach and listening skills. Looking forward to picking up the car! We appreciate Lamont for his non aggressive approach and listening skills. Looking forward to picking up the car! More

We came in nervous me and my wife. Lamont was there to meet and greet us. He was awesome with everything. This is totally the best experience we had ever buying a vehicle. Definitely w Lamont was there to meet and greet us. He was awesome with everything. This is totally the best experience we had ever buying a vehicle. Definitely will and would be recommending him to anyone i know buying a car. We give him A+ More

Our experience was disastrous. The new CRV's computer failed and they diddled around replacing it. Then, the service department didn't know to update the settings; apparently, only The new CRV's computer failed and they diddled around replacing it. Then, the service department didn't know to update the settings; apparently, only the sales department knew to do that. Along the way, different people no-showed for appointments made an hour earlier. Finally, the car was working. We then received a form that seems to imply that they didn't secure a loan because our 840+ credit score wasn't good enough. I think the car technically belongs to them, and we may just give it back. Good riddance. More

I purchased a new Hybrid CR-V at Indy Honda on December 30. I worked with David Sherman in Sales. The experience was great. I knew what I was looking for, and I am pretty familiar with the CR-V line. Da 30. I worked with David Sherman in Sales. The experience was great. I knew what I was looking for, and I am pretty familiar with the CR-V line. David was helpful without being pushy or trying to up-sell me. Neither he nor the F&I guy attempted to steer me toward unwanted "products". I won't hesitate to send friends to Indy Honda. More

Bought car sight unseen. Vehicle was delivered and was found to have multiple issues from the start. I changed the oil the first day I had the vehicle, it had metal chucks an Vehicle was delivered and was found to have multiple issues from the start. I changed the oil the first day I had the vehicle, it had metal chucks and flakes in it. All filters needed to replaced. Interior was dirty… hair, food, and dust was everywhere. Brakes were in bad condition and needed to be replaced immediately. Front drivers side spring was rusted and broken, causing clunking noises when driven. Valve stems were leaking air causing the tires to be refilled frequently. The vehicle was traded into Indy Honda and was literally sold to me in the condition in which arrived. Reached out management and received no reply. I used to sell cars in the past and I know mistakes can made. But I have never seen a vehicle go through a purchase and sale process without being inspected. More

I took my 2017 Honda Pilot (45k miles) to the Indy Honda Service Center on March 17. (I'm writing this on May 6 - over 7 weeks later). They initially replaced a fuel pump that didn't solve the issue. They t Service Center on March 17. (I'm writing this on May 6 - over 7 weeks later). They initially replaced a fuel pump that didn't solve the issue. They told me they had 3 certified Honda techs with over 60 years experience that couldn't figure out the issue so they called in a field tech to look at it. He suggested replacing the high pressure fuel pump. Apparently that part is not available and they have placed me on the critical back order list but can offer no ETA of when this part will arrive. We are literal days outside of our 5 year powertrain (but only have 45k miles) so we are fighting to get the warranty extended. The main issue at this point is that the dealership has refused to provide a loaner. I was able to talk them into a loaner (which was actually a test drive) for 1 weekend but that was it. My husband left a message for the Service Manager and never received a return call. I emailed the GM, David Piercefield, and he never bothered responding either. I've been without a car for over 7 weeks with no end in sight and while I understand they can't produce a part that doesn't exist, they certainly could offer a loaner for the inconvenience. I spoke with Ed Martin Honda and they told me they would offer a loaner in this situation so my advice to anyone reading this - avoid Indy Honda and take your business to Ed Martin. More