Jairo Gutierrez
Jairo Gutierrez at INFINITI Roseville
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Jairo Gutierrez

Service Consultant

INFINITI Roseville

800 Automall Dr
Roseville, CA 95661

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4.8
42 Reviews
4.8

42 Reviews

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42 Reviews of Jairo Gutierrez

April 21, 2025

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Employee Rating

Jairo, was very helpful customer service was excellent took care of my situation with no problem and it was a handful he answered my questions and your team pulled through with the repair appreciate it aw More

by kl95822@gmail.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 22, 2025

INFINITI Roseville responded

Thank you so much for the amazing review! We are so glad to hear that Jairo took amazing care of you during your visit. He really is amazing! We look forward to continuing to serve you.

April 21, 2025

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Employee Rating

Marco, Dan, Alyssa, and the rest of the Infiniti Roseville team are the best. They always go above and beyond to ensure my vehicle is in top running order and they wash and vacuum it for me too! More

by Christopher G.
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain, Alyssa Ussery , Esther

Apr 22, 2025

INFINITI Roseville responded

Christopher, Thank you for taking the time to share your amazing experience! We are so glad our team members made such a lasting impression! We really do love to go the extra mile for our clients and we're glad you were no exception. We look forward to continuing to serve you!

April 19, 2025

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Employee Rating

Alysssa picked up my car and returned it and kept in touch with me; very nice and professional. No work was done at this time, a part was ordered. The car most likely got to the service center by 10 a.m More

by JAM6060
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Ussery

Apr 21, 2025

INFINITI Roseville responded

Thank you for taking the time to share your feedback and for recognizing Alyssa’s professionalism. We understand the frustration with delays, especially when you're dealing with a check engine light. Unfortunately, shipping times for parts are managed directly by the OEM, and while we try our best to expedite every order, we don’t have control over those timelines. We truly appreciate your patience and are here if you need anything further while the part is en route. If needed, please feel free to contact our Service Manager, Michael Jeffries at 916-770-8400.

April 14, 2025

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It was very clean and quick. My oil change and complimentary car wash took about 90 minutes More

by N.ARMOUR
Service Price Transparency
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Recommend Dealer
Yes
Apr 15, 2025

INFINITI Roseville responded

Thank you for the 5-star review! We are glad you had a great service visit with us. We look forward to the next time we can assist you.

April 11, 2025

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Employee Rating

My car was in & out for a new battery. Quick & efficient & got me back on the road. More

by ROZAN.ESPARZA
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alyssa Ussery

Apr 14, 2025

INFINITI Roseville responded

Rozan, Thank you for the positive review! We are so glad your visit was quick and efficient! We look forward to the next time.

April 05, 2025

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The check in process was fast. Jairo was knowledgeable and answered all questions regarding revised estimate of the work needed. He helped me to pick out was needed to be done ri More

by ADM0652
Service Price Transparency
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Recommend Dealer
Yes
Apr 07, 2025

INFINITI Roseville responded

Thank you for sharing your experience! We're so glad to hear that Jairo was able to assist you efficiently and answer all your questions with clarity. We truly appreciate your kind words and are happy you had a positive experience. We look forward to a long-lasting relationship!

March 24, 2025

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Great service and friendly staff, they always greet you with a smile, thank you Jairo Gutierrez! More

by RALENA.ROBERTS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Chastain

Mar 25, 2025

INFINITI Roseville responded

Ralena, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team, and that Jairo was able to make your visit even better. We truly appreciate your feedback and are glad you felt welcomed and well taken care of. We look forward to the next time!

March 19, 2025

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Employee Rating

Jairo worked with me to get my car repaired due to failing turbos. He kept me informed and was able to assist me with all my questions. I appreciate the assistance I received at Infiniti Roseville and More

by Infiniti_Crono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jairo Gutierrez

Mar 20, 2025

INFINITI Roseville responded

Thank you for your kind words! We’re so glad to hear that Jairo was able to assist you with your car repair and keep you informed throughout the process. It’s great to know you had a positive experience with Infiniti Roseville. We look forward to serving you again in the future and truly appreciate your loyalty!

March 16, 2025

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Employee Rating

Outstanding Job thorough and friendly, they make sure you are listened to and explain issues thoroughly More

by JCHOLDEM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

INFINITI Roseville responded

Thank you for the 5-star review! We're so glad to hear that you had such a positive experience and that our team was thorough, friendly, and attentive to your needs. It's important to us that we explain everything clearly and ensure you feel heard. We truly appreciate your feedback and look forward to assisting you again in the future!

March 15, 2025

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Employee Rating

Jairo got me in and out for routine service faster than I'd ever experienced before - thank you! More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

INFINITI Roseville responded

Jason, Thank you for the 5-star review! We are so glad to hear that Jairo took amazing care of you and your vehicle and that your visit was quick and efficient. We look forward to the next time!

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