The first time we went, we were pretty much ignored, but
maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were help
maybe its because we didnt ask for any help and couldnt find the car we wanted. Luckily, we gave this place a 2nd chance and after that, we were helped greatly by our salesguy Gary.
Unfortunately, the car we wanted to test drive / maybe purchase was not available and we put a deposit on a future car to test drive. A week later, we saw the car at another dealership, after test driving it, we were going to purchase that vehicle, but the salesperson and sales manager were a bit off putting. It left a distaste.
We were thinking of canceling with Gary too, but then decided we would rather buy from him instead if he had the car available on his lot. Unfortunately, the one we wanted was with the other dealership and they dont particularly seem interested in trading it to Gary's dealership, so instead Gary asked for a couple of days and luckily was able to find one coming to port in a few days.
The car arrived on time. The sales process was smooth. Everything went well until we took it for the ceramic exterior and interior protection. Which the service said interior was not included. After speaking with Gary again, he was able to include the interior at their expense for the miscommunication.
Overall, I give it 5 stars because of the quality of attention, service and friendly manner without the normal pressure or sometimes scam feeling you get whenever one purchases a car from a dealership.
We love the car so far and its a welcome addition to our garage. We would recommend Gary and Stevens Creek Lexus to our friends and family as well as purchase from him again.
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by joldsha
Other Employees Tagged:
Gary Luu
, Lei Chen
Apr 04, 2025 -
Lexus Stevens Creek responded
Thank you so much for your kind feedback! We’re thrilled to hear that the car arrived sooner than expected and that the overall experience was great. We truly appreciate you understanding the slight hiccup with the ceramic protection service, and we're glad we could resolve that for you.
We’re especially grateful for your kind words about the attention and service you received, it's our goal to make every customer feel comfortable and well taken care of. We're happy to know that you’re loving your new car, and we appreciate your recommendation!
Thank you for choosing Gary and Stevens Creek Lexus. We look forward to serving you, your family, and your friends again in the future!
Had a great experience from creating the appointment, car
service intake, monitoring of service progress, follow-up from Jaimie, and return of cleaned-up vehicle.
Jaimie's team also noticed a nail imbed
service intake, monitoring of service progress, follow-up from Jaimie, and return of cleaned-up vehicle.
Jaimie's team also noticed a nail imbedded in one of my tires, which I purchased from them more than a year ago. Jaimie checked and found out it was still within warranty, and worked behind the scenes to get it successfully approved to be replaced without charge.
Note: My car is a 2011 Lexus ES 350. The Make and Model responded below is incorrect since I could not proceed without choosing an option, but Lexus is not one of the options for the "Make" dropdown.
Thank you Jaimie and the Lexus Service Team!
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by tann638297
Service Price Transparency
Our service coordinator was very knowledgeable sharing
information about our old but beloved Lexus
She deserves a raise!
information about our old but beloved Lexus
She deserves a raise!
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by angelina
Service Price Transparency
Mar 17, 2025 -
Lexus Stevens Creek responded
Thank you for your kind words! We're so glad to hear that Jaimie provided you with knowledgeable and helpful service. Taking care of a beloved Lexus is no small task, and it’s great to know she made the experience a positive one. We’ll be sure to pass along your praise Lexus of Stevens Creek
I’m very happy with the services that Lexus gives at
Steven Creek and I would like to give them five stars and I will see you next time.🥰
Steven Creek and I would like to give them five stars and I will see you next time.🥰
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by Conga2868
Service Price Transparency
Jan 31, 2025 -
Lexus Stevens Creek responded
Thank you so much for your kind words and for taking the time to leave such a wonderful review on DealerRater! I'm so glad to hear that you’re happy with the service at Stevens Creek Lexus. It’s always a pleasure to assist customers like you, and your five-star rating means a lot to us!
Jaimie was very helpful from the beginning until my
service was completed. Shop is always clean and staff are always courteous.
service was completed. Shop is always clean and staff are always courteous.
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by Conradsubido
Service Price Transparency
Jan 15, 2025 -
Lexus Stevens Creek responded
Thank you for taking the time to share your experience on DealerRater. We’re glad to hear that Jaimie was helpful from start to finish and that you were satisfied with the service you received. We also appreciate your kind words about our clean shop and courteous staff. Team Lexus of Stevens Creek
Jamie proved excellent service and guidance.
The service was done adequately and in a timely matter.
The service was done adequately and in a timely matter.
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by G.serrato
Service Price Transparency
Dec 30, 2024 -
Lexus Stevens Creek responded
Thank you for sharing your positive experience! We're glad to hear that Jamie provided excellent service and guidance, and that the work was done both adequately and in a timely manner. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don't hesitate to reach out! Team Lexus of Stevens Creek Svc Center
Fast service and very thorough covering all the details
with the service provided. A really good job
with the service provided. A really good job
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by cl95051
Service Price Transparency
Dec 09, 2024 -
Lexus Stevens Creek responded
Thank you for your positive feedback! We're glad to hear that you experienced fast and thorough service, with all the details covered. Our team strives to provide excellent care, and we're happy to know you’re satisfied with the job done. If you ever need anything else, we’re here to help! Team Lexus of Stevens Creek
Excellent service and very grateful!
Thank you so much for the hard work! I appreciate it!
Thank you so much for the hard work! I appreciate it!
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by Huangadie
Service Price Transparency
Oct 08, 2024 -
Lexus Stevens Creek responded
Thank you for your wonderful feedback! We're so glad to hear you received excellent service and that our hard work made a positive impact. Your appreciation means a lot to us! Lexus of Stevens Creek
The Service Department at Lexus of Stevens Creek is the
best I've encountered among car dealerships. I'm always satisfied with their work. During my most recent visit on 10/7/24, Jaimie Armas assisted with
best I've encountered among car dealerships. I'm always satisfied with their work. During my most recent visit on 10/7/24, Jaimie Armas assisted with my car's service. She was very knowledgeable and professional. The rest of the team at the Service Department is also very helpful and friendly.
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by bangtn
Service Price Transparency
Oct 08, 2024 -
Lexus Stevens Creek responded
Thank you for sharing your experience with the Service Department at Lexus of Stevens Creek! We’re thrilled to hear that you consistently have a great experience and that Jaimie Armas provided you with knowledgeable and professional assistance. Our team strives to be helpful and friendly, and your feedback means a lot to us. We look forward to seeing you again for your next service!
Always great service from start to finish.
Easy process from the arrival, rental car, check out to paying the invoice at the end.
Easy process from the arrival, rental car, check out to paying the invoice at the end.
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by Rose M
Service Price Transparency
Sep 17, 2024 -
Lexus Stevens Creek responded
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience from start to finish. It’s wonderful to know that the process, from arrival to check-out, was smooth and efficient for you. Your positive feedback means a lot to us and motivates us to continue delivering top-notch service. Hurry back - LSC
Sep 17, 2024 -
Rose M responded
Forgot to mention the best part…. My tire rotations are free since I purchased my tires there over the summer..
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