Jaime Vega is the best!
I know my car is in good hands with him. This is the only place I bring my STi. I know it will get taken care of properly and I appreciate the transp
I know my car is in good hands with him. This is the only place I bring my STi. I know it will get taken care of properly and I appreciate the transparency. Prices are as you would expect from a Dealership Service but I promise Jamie does everything he can to lookout for you!
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by Arthur
Service Price Transparency
Dec 11, 2024 -
Sierra Subaru of Monrovia responded
Arthur, thank you for your positive review! It is an honor to have your confidence and loyalty, and Jaime and the team will certainly continue provide you with the same 5-star service in your visits to come. Safe travels!
The service department here in Monrovia is much more
accommodating, friendly and reliable than the one in Puente Hills, where I originally purchased my Subaru. The only downside is that some of their s
accommodating, friendly and reliable than the one in Puente Hills, where I originally purchased my Subaru. The only downside is that some of their service people are not trained well. I recently brought my car in because all of the dash lights came on (check engine, eyesight, etc.) and it has been happening off and on for several months. I brought it to my regular mechanic and he suggested taking it to Subaru and have them check the ECM (engine control module) to have it reset. The first time I brought it in the service girl told me that was part of their multi-point check and that they do not take opinions of other mechanics. After receiving the car back, it started up with the dash lights going off again. With working full-time and planning for the holidays, it is really hard to get back in. After sending in a complaint, I received a call back and made another appointment on a Saturday morning, and I was told that I would get a loaner car. I brought it in, got a different service person and he was very helpful. He said it was part of the check engine light and they can check the codes to see what the problem is. I got my car back a few days later and it was finally fixed! I am glad it was able to be fixed, I am just disappointed that it took a second visit. I was also told that the multi-point inspection does NOT include checking the ECM.
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by haniegirl
Service Price Transparency
Dec 13, 2024 -
Sierra Subaru of Monrovia responded
Thank you for sharing your feedback and for trusting us with your Subaru. I’m glad we were ultimately able to resolve the issue and that you had a positive experience with Jaime and our team. However, I truly apologize for the inconvenience caused by the delay and the initial oversight regarding the ECM check. Your input helps us identify areas where we can improve, and we’ll make sure to address this internally to prevent it from happening again.
If you have any further questions or concerns, please don’t hesitate to reach out to me directly. I’d be happy to assist you. Thank you again for your patience and for giving us the opportunity to serve you.
Best regards,
Zubair Ali
zali@sierracars.com
Service Manager
Subaru of Monrovia
Great service the wait time was quick and my car was
washed and vacuumed inside
washed and vacuumed inside
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by Harlo2harlo
Service Price Transparency
Nov 26, 2024 -
Sierra Subaru of Monrovia responded
Thank you for reporting on the exceptional work our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Sierra Subaru for the highest quality service!
The scheduling and customer service is great!
Jaime Vega is extraordinary!! Happy with knowledge and repairs.
Jaime Vega is extraordinary!! Happy with knowledge and repairs.
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by Judyj209
Service Price Transparency
Nov 06, 2024 -
Sierra Subaru of Monrovia responded
Judy, thanks for taking a moment to let us know how helpful you found this visit guided by Jaime! We're delighted our team provided you with all the answers you needed to make this a positive experience. We're happy to be of service to you.
Outstanding service all the time, every time - Mr.
Jaime Vega is simply The Best Service Advisor.
Jaime Vega is simply The Best Service Advisor.
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by cappysheff
Service Price Transparency
Nov 06, 2024 -
Sierra Subaru of Monrovia responded
Thank you for your kind review! We truly appreciate your continued business, and we're glad Jaime has always taken such great care of you and your vehicle. Thank you for making Sierra Subaru your #1 choice for service!
Jaime took care of my vehicle needs and went above and
beyond to inspect my vehicle for further issues.
beyond to inspect my vehicle for further issues.
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by sopeckcheng
Service Price Transparency
Nov 01, 2024 -
Sierra Subaru of Monrovia responded
We're happy you enjoyed an accommodating and thorough visit with Jaime! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Sierra Subaru for the best service!
Jaime Vega provided excellent customer service.
Very happy with the service provided and how my vehicle was taken care of.
Very happy with the service provided and how my vehicle was taken care of.
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by only1salinas
Service Price Transparency
Sep 27, 2024 -
Sierra Subaru of Monrovia responded
Thanks for letting us know Jaime and our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!
Excellent service for Jaime Vega the service writer at
Sierra Subaru in Monrovia. Kept me informed of progress of service and car was ready in the time quoted.
Sierra Subaru in Monrovia. Kept me informed of progress of service and car was ready in the time quoted.
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by dunnt
Service Price Transparency
Sep 24, 2024 -
Sierra Subaru of Monrovia responded
That's great! Thank you for always trusting Jaime and the Sierra Subaru team to get the job done right. We would really appreciate your continued business and hope to make your next appointment just as exceptional.
Jaime Vega was great, super nice, clear and great follow
up with me. As always
up with me. As always
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by antonioazar
Service Price Transparency
Sep 11, 2024 -
Sierra Subaru of Monrovia responded
Antonio, thank you for telling us why you like working with Jaime! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!
Jaime Vega helped me to get in and out of the dealership
quickly without any hassle!
quickly without any hassle!
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by MattP
Service Price Transparency
Aug 16, 2024 -
Sierra Subaru of Monrovia responded
Matt, thanks for the awesome feedback on this experience! We're pleased Jaime provided you with an efficient and accommodating service visit. We wish you safe travels until you visit us again some day!
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