Jaime Tapia

This is a warning to anybody considering shopping for a car at Avondale Toyota. Way back in April I placed a deposit on a 2022 Camry hybrid. I was told by the sales manager, whilst there was no guarante car at Avondale Toyota. Way back in April I placed a deposit on a 2022 Camry hybrid. I was told by the sales manager, whilst there was no guarantee, I 'should' receive the vehicle by the beginning of July at the latest. In order to secure a vehicle, Toyota Avondale requested a $500 deposit. I kept checking in with the sales manager only to be told I was still on the waiting list. I asked for regular updates on inventory and got little to no response. I did keep checking in with them and after months of waiting, I was told that now I was at the top of the waiting list. I was hopeful that the car would now materialize. More weeks passed by and after another inquiry, I was now told I was in fact ninth on the list and not top. I was informed again that we will be getting our new allocation update on Monday and I will be contacted. That of course never happened and the dangling carrot scenario continued. We are now at the beginning of September and still nothing. Very little in the way of communication you would expect from a reputable Toyota dealer. I feel I have been doing all the leg work with little to no response from the sales manager. Out of frustration, I requested I would consider gas options for the Camry and was again promised inventory updates which didn't materialize. I feel I have been part of a baiting campaign where Avondale deliberately dangles the carrot to stop you from shopping with other dealerships. I think if I had a trade-in I would have surprisingly moved up the list a lot quicker. They've now had my $500 deposit since the beginning of April and it was now the end of September. I have had enough of the games so I requested my deposit refunded to my credit card. The refund was supposedly done on September 22nd but nothing received so far and we are now 10 days into October. I've contacted the sales manager and he's insisted it was refunded. I asked him to check again and of course, he failed to respond. He did respond after a 4th attempt only to tell me sarcastically it had been refunded. I went to plan B and contacted the dealership manager. He was in a meeting but I was told he would call me back. That of course never happened. No surprise there! After waiting an additional 2 days with no response I went to plan C by calling my credit card and opening a disputed charge case. In the meantime, I decided to check other Phoenix Toyota dealerships and was fortunate to contact Daniel at Surprise Toyota. Extremely, honest courteous, and professional. He immediately told me exactly what they had on their lot and was able to tell me what was in their next shipment and confirm there was a car in the color and model coming in. I secured the deposit and picked up the vehicle yesterday. Total process less than 3 days! Amazing service. I would never ever shop for a car at Avondale Toyota again. The most unprofessional car dealership I have encountered so far. I warn future customers that they will continue to give you the runaround and are extremely unresponsive. Alleviate the stress and go to another dealership other than Avondale Toyota. More

Report | Print

Excellent salesmen ship,very pleasant and detailed about purchasing a new and used vehicle s .please to do business with teams such as Hamie . about purchasing a new and used vehicle s .please to do business with teams such as Hamie . More

Report | Print

Elgin is great to work with.. he called me right away after I emailed him and connect me to Jaime to start the process.. after I emailed him and connect me to Jaime to start the process.. More

Report | Print

Walking into this dealership you automatically feel like your family, everyone walks around with a smile on their face or greets you and that says a lot about the work ethic of this dealership! Words will n your family, everyone walks around with a smile on their face or greets you and that says a lot about the work ethic of this dealership! Words will never be enough to explain how grateful and lucky I am to have dealt with two amazing people who truly care about their customers and take the time to Make sure Customer walks out happy and understanding and having knowledge about everything to do with the vehicle! I got to give a big shout out to Jaime Tapia and Ivan Flores four doing all the amazing work they did to make sure that I was taken care of these are the type of workers that deserve to be recognized every day for all they do not only as a salesman but as a person to help others out! They are a prime example of what a salesman should be! Out of all the dealerships that I know I can honestly say that this is the first dealership that I’ve ever walked into where you don’t feel like someone’s taking advantage of you but yet they’re there to help you so thank you for all you guys amazing work and yes I would definitely recommend them over and over! More

Report | Print

Jiame is literally the man!!!! He will make it happen! I love how fast to the point no BS business he does!! this is my second time dealing with him and it’s been nothing but a bliss!!! This last time I lit love how fast to the point no BS business he does!! this is my second time dealing with him and it’s been nothing but a bliss!!! This last time I literally shopped from home! Told him what I wanted and he made it happen even got my new car delivered by the one and only! He’s a boss man/business man so he definitely knows what he is talking about and when it comes to getting you the best deal possible!!! I would 1000 percent recommend him to my family and friends!! he never disappoints! More

Report | Print

Uno de los mejores vendedores de Avondale Toyota, nos Consiguio el auto que queriamos y nos ayudo mucho en el proceso de la compra de nuestro nuevo auto, 3 veces nos ha atendido y han sido muy buenas exp Consiguio el auto que queriamos y nos ayudo mucho en el proceso de la compra de nuestro nuevo auto, 3 veces nos ha atendido y han sido muy buenas experiencias More

Report | Print

Jaime is always amazing!!! This is our 3rd time working with him. He makes the time to be there when it is convenient for us. with him. He makes the time to be there when it is convenient for us. More

Report | Print

Jaime was awesome! He made the process so simple and quick! Fastest car buying experience I have had. I appreciate the time he took to explain all of the options and differences between the models I was quick! Fastest car buying experience I have had. I appreciate the time he took to explain all of the options and differences between the models I was choosing between. 10/10 recommended! More

Report | Print

Jaime was so helpful today! He came in on his day off because it benefited our schedule! Very knowledgeable and efficient. We have always had Toyota’s and have bought from them in the past but we especia because it benefited our schedule! Very knowledgeable and efficient. We have always had Toyota’s and have bought from them in the past but we especially enjoyed our experience with Jaime. More

Report | Print

Jamie made our Tacoma purchasing process seamless and pleasant. We were very impressed by the no haggle approach. Once we made our decision, it only took a little over an hour to go over options and si pleasant. We were very impressed by the no haggle approach. Once we made our decision, it only took a little over an hour to go over options and sign all of the paperwork. Even the evaluation of our trade-in was efficient and fair. Jaime is friendly and a good listener. If he didn't know how to answer our questions, he went to find answers for us. We felt comfortable with the entire process and were grateful for his patience and thoroughness. More

Report | Print