Jaime Rodriguez

dropped off my Tacoma with Jaime and he got my car back to me in little more than an hour which was great. to me in little more than an hour which was great. More

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Friendly Staff, Terrible Process, No Accountability. The system used by the service department to book appointments apparently does not actually work, besides blocking a time slot with the department. Ad The system used by the service department to book appointments apparently does not actually work, besides blocking a time slot with the department. Add any notes or details about additional service, maintenance, or other issues you'd like to be looked at, and the service team doesn't receive it. Says their system has always been broken and they never see the details of a booked appointment. Lots of wasted time, lots of confusion and lack of answers. This is just one of many bad experiences here. When I submitted a fair and detailed review via the Toyota service survey, I got a call back from a service rep who said he was going to be fired because of my poor review, and I needed to send a note to his boss to save his job. When I've asked if there's someone in management that I can speak with about my experience, even pointing out that it has nothing to do with the individual service reps, everyone gets terrified and says they don't know how I'd go about doing that. I made no comment about any individual's poor service, but rather poor process and accountability, and it seems to fall on deaf ears and become the fault of the individual employees. Management seems to not care, despite multiple calls to discuss my experience. More

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Awful All Around Absolutely abhorrent service. We brought a brand new 2019 Toyota Prius, less than a month old. The tire had blown while driving on the highway at only Absolutely abhorrent service. We brought a brand new 2019 Toyota Prius, less than a month old. The tire had blown while driving on the highway at only 50 mph (traffic). They refused to honor the warranty. We left the car anyways because, it’s not really an “optional” repair, planning to pay and fight the charge later. They gave us an estimated wait time of an hour and thirty minutes. Two hours later we call for an update, surprise they don’t even have the part necessary. So we call another dealership who does have the part, and they give us a significantly lower quote than this dealership had. When we returned to have the car towed to the other dealership the staff was rude, belligerent and downright hateful. I would never return and I strongly recommend going to a Culver City or marina dealership. They are much more competent and customer service oriented. More

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Rental Camry fixed in 5 minutes My Camry rental car from Hertz had cig lighter that was dead and needed a new fuse. Manhattan Beach Toyota dealer fixed in 5 minutes for no charge! My Camry rental car from Hertz had cig lighter that was dead and needed a new fuse. Manhattan Beach Toyota dealer fixed in 5 minutes for no charge! It doesn't get better than that. More

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