Jaime Perez

I asked them to install a towing hitch with a 2" receiver, a 7 pin connctor cable, and a brake controller, so that I could tow a pop up camper trailer that weighs ~ 2,500lbs with my new 4,600lb Sien receiver, a 7 pin connctor cable, and a brake controller, so that I could tow a pop up camper trailer that weighs ~ 2,500lbs with my new 4,600lb Sienna. They instead installed a 1.5" receiver, a 4 pin connector, and no brake controller. When the vehicle was delivered and I noticed the mistake, I called, and they apologized, sent a driver all the way from the dealership in Fort Morgan to my home to pick up the van and bring it back to their shop, 77.5 mile trip each way. They kept the vehicle overnight. Then returned it the next day having fixed nothing. They said they would lose money if they made it right. When I called back and explained that they didn't do ANYTHING that I had requested, they instead tried to convince me that it would be fine to tow the pop up camper trailer without trailer brakes, even though it weighs over 50% as much as the van. That is dumb and dangerous, and I'm disgusted that they would rather put my family at risk than do the right thing. I will be telling everyone about my awful experience at Fort Morgan and advise that no one trust them to do the right thing or look out for you and your family's safety because all that matters to them is that they don't lose money. More

by mcermanfamily Verified Customer Verified Customer

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I paid them to install a towing hitch with a 2" receiver, a 7 pin connector cable, and a brake controller. They put a towing hitch with a 1.5" receiver, 4 pin connector and no brake controller. I let them a 7 pin connector cable, and a brake controller. They put a towing hitch with a 1.5" receiver, 4 pin connector and no brake controller. I let them know they made a mistake, and they apologized and sent a driver from Fort Morgan to Fort Collins to pick up my van bring it back to their dealership shop and fix it. They kept it over night. The next day they changed their mind and sent it back without fixing it saying they would lose money. When I asked them to either refund me or fix it, they instead tried to convince me it would be fine to tow a 2,500lb pop up camper trailer that weighs more than 50% of the 4,600 lb van without trailer brakes. They would rather steal from me and put my family in danger than do the right thing. 0/10 don't trust them. More

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I really enjoyed our salesman. Why do I have to have 15 words? That's just silly Why do I have to have 15 words? That's just silly More

by Philcaroldailey Verified Customer Verified Customer

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Andi our sales lady was awesome. Found us exactly what we wanted and communication was above and beyond Found us exactly what we wanted and communication was above and beyond More

by pippin2009 Verified Customer Verified Customer

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We enjoyed working with the people at McDonald Toyota Fort Morgan in Fort Morgan, Colorado. Fort Morgan in Fort Morgan, Colorado. More

by matthewslm Verified Customer Verified Customer

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I liked the vehicle but I was going through medical issues and after heavy thought I thought maybe I jumped to quick to purchase. I called and asked if I could possibly change my mind on my purchase an issues and after heavy thought I thought maybe I jumped to quick to purchase. I called and asked if I could possibly change my mind on my purchase and was told basically no. I also am putting money into it to fix problems I wasn’t told about. So I will next time shop elsewhere More

by lfull63 Verified Customer Verified Customer

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Brenton and Jamie made this the easiest buying experience I’ve ever had. They also gave us a fantastic deal on our new vehicle and kept in touch with us throughout each step of the process. I’ve ever had. They also gave us a fantastic deal on our new vehicle and kept in touch with us throughout each step of the process. More

by willd Verified Customer Verified Customer

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This dealership is great. We called ahead about the vehicle that interested us and arrived to find that Marisela had the vehicle all ready for us to test drive. She was also v We called ahead about the vehicle that interested us and arrived to find that Marisela had the vehicle all ready for us to test drive. She was also very knowledgeable about the vehicle specifications nd answered all of our questions. Jaime handled our purchase of the vehicle very efficiently and was very flexible for our financing options. Overall, our buying experience was extremely pleasant! More

by bobclark2011 Verified Customer Verified Customer

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Very friendly and very helpful. Always easy to get a appointment and when waiting they are very hospitable. Always easy to get a appointment and when waiting they are very hospitable. More

by carolannwalker.cw Verified Customer Verified Customer

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The sales team was amazing! They got me in and out quickly. The sales staff and sales manager was very knowledgeable of the product and made the sale seamless. Finance was able They got me in and out quickly. The sales staff and sales manager was very knowledgeable of the product and made the sale seamless. Finance was able to find me a great rate and offer products and warranty to keep me covered. 10/10 recommend. More

by jamie.pangle Verified Customer Verified Customer

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