Jaime Ortiz
Jaime Ortiz at Stamford Hyundai
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Jaime Ortiz

Service Advisor

Stamford Hyundai

85 Magee Avenue
Stamford, CT 06902

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3 Reviews
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3 Reviews

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3 Reviews of Jaime Ortiz

October 21, 2024

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We bought our car in November 2020 Hyundai Tuscon 2017. It’s around 70000 miles now it just stopped accelerating and eventually just stopped working. It was towed to the dealership. This car has gone for a More

by Disappointed Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2024

Stamford Hyundai responded

We apologize for dropping the ball on communication. We have identified the issue and are waiting on approval from Hyundai. While our loaners are all currently in use, we do expect some back very soon. Our team will reach out to you to review all this and let you know when we can provide a loaner.

Nov 02, 2024

Disappointed Customer responded

I gave it a week to give an honest review.We are getting more answers from Hyundai Corporate than this dealership. Several attempts have been made to call this dealership and get answers but no-one picks up the calls. It has been 3 weeks without our car and no courtesy car has been offered.No call from this shop with any updates. The communication and customer service at this dealership are the worst I have experienced ever.

September 20, 2024

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Employee Rating

My daughter's 2020 Kona burns oil. This problem is common to this make/model/year. Hyundai knows it: Stamford Hyundai knows it but they both continue to give her a runaround with test More

by eragbag
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 23, 2024

Stamford Hyundai responded

We understand the situation is frustrating, but we are obligated to follow the direction of Hyundai Motors who have sole discretion and authority over warranty coverage. Until we are able to document the issue to their satisfaction, they will not provide coverage. We recommend your daughter contact Hyundai Customer Care in order to escalate the case further.

July 23, 2024

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Employee Rating

I was at this place with my Hyundai Santa fe to fix recall TRAILER TOW HITCH HARNESS INSPECTION . They didn't fix the problem. I was there for three hours. They are liars. More

by Wojciech 95
Recommend Dealer
No

Other Employees Tagged: John Dewitt III , Gary Christiansen, Jay Strassberg

Jul 24, 2024

Stamford Hyundai responded

Apologies, but I was unable to locate a file under this name. Please reach out with the name under which the vehicle was serviced to customerservice@danburyauto.com so we can investigate further. Thank you

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