Jaime Gaitan

Trabajar con Juan Luis Carbonell es un súper vendedor. Me ayudó mucho y me dio mucho gusto en todas las cosas que yo quería para el carro Me ayudó mucho y me dio mucho gusto en todas las cosas que yo quería para el carro More

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I had a fantastic experience working with Alex Caballero during my recent car purchase. From start to finish, Alex was professional, knowledgeable, and incredibly patient. He took the time to understand wha during my recent car purchase. From start to finish, Alex was professional, knowledgeable, and incredibly patient. He took the time to understand what I was looking for, answered all my questions clearly, and made the entire process smooth and stress-free. It’s clear that Alex genuinely cares about his customers and wants them to drive away happy. I couldn’t be more satisfied with the service he provided—highly recommend asking for Alex if you're in the market for a new or used vehicle! More

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Please ask for Ricky! I recently purchased a preowned Crosstrek and had buyers remorse. Ricky was great in going over options for the vehicle I initially wanted and made i I recently purchased a preowned Crosstrek and had buyers remorse. Ricky was great in going over options for the vehicle I initially wanted and made it work. It was fast and easy ! Thank you to management as well. Please ask for Ricky he is caring and genuine! More

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Ricky helped me find a used car I saw online. The process was quick and easy ! Please ask for Ricky he is genuine and very kind! The process was quick and easy ! Please ask for Ricky he is genuine and very kind! More

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Yosmar and Jaime were very accommodating & kind to me when I walked in on 5/23/25. Thank you for a friendly experience. when I walked in on 5/23/25. Thank you for a friendly experience. More

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This is my third car from this dealership, and once again, Samuel Williams exceeded my expectations. The staff is always friendly, professional, and attentive. They made the entire process smooth and s again, Samuel Williams exceeded my expectations. The staff is always friendly, professional, and attentive. They made the entire process smooth and stress-free. I highly recommend them for anyone looking for a reliable, hassle-free car-buying experience. More

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I am guessing that this is the 10th Subaru my wife and I have purchased from Subaru of Pembroke Pines. Most of the sales were with Alex Caballero, as was this past weekend's new Subaru Outback 2025 limited have purchased from Subaru of Pembroke Pines. Most of the sales were with Alex Caballero, as was this past weekend's new Subaru Outback 2025 limited edition. Nothing but impecccable service from salesperson Alex Caballero once again! Kudos to the team including Sam Williams who is another salesman who assisted to Brian and to Eric Stampone in the Business Office, to Jaime who always does my financing, but especially to Alain de Rougemont who is the new General Manager .... I have nicknamed him Superman! Thanks to the team, as well as service which has always been top notich (thanks Felipe and Rosie and Brian Martin). More

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We recently visited this dealership to purchase a Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuine Certified Pre-Owned vehicle, and our experience started on a high note. The sales team was absolutely fantastic, professional, attentive, and genuinely collaborative. It was clear that they cared about making the customer experience as seamless as possible. Each salesperson we encountered went above and beyond, working together effortlessly to ensure we were taken care of. However, things took a significant turn when we reached the managerial level, particularly with the finance and sales manager. After meeting with the finance manager @JaimeGaitan, we were immediately pushed into a series of “coverage upgrades” that were presented as essential, as if the lender was recommending them. These were on top of the typical GAP insurance, which we were already familiar with. Instead of discussing our financing options, interest rates, or percentages—things you'd expect to cover in a car deal—the finance manager was fixated on the monthly payment, refusing to provide any clarity when asked about the specific terms. His response was a dismissive “That’s the rate the lender approved you guys,” before trying to sneak in an extended warranty disguised as part of the Certified Pre-Owned package. We caught this misrepresentation and declined the extended warranty. At this point, the finance manager walked out on us, saying we needed to renegotiate with sales, leaving us bewildered. Then came the sales manager @EricStampone, who only added to the confusion. He tried to insist that the so-called "CPO Agreement" was not an extended warranty, yet failed to explain how it wasn’t. Our question was simple: why call it a CPO agreement if it’s an extended warranty, why not just call it that? The sales manager stuck to his story, claiming it wasn’t an extended warranty but rather a “wrap.” Later, he even texted me a brochure that contradicted his claims, clearly labeling the coverage as an extended warranty for CPO vehicles. When I asked for further clarification and why we couldn’t get clear financing terms from the finance manager, he avoided answering and instead questioned why I was upset. His final stance was to dismiss the deal entirely, stating, “That’s the way it is,” as if that would somehow settle the matter. The saddest part is that this entire deal was derailed by management, who seemed more focused on tricking customers into add-ons rather than being transparent. It’s a shame because the sales team worked hard to build trust and provide a positive experience, only for the managers to squander it with their underhanded tactics. My heart goes to the hardworking sales staff, who deserve better leadership. Unfortunately, the management here seems more interested in misleading their customers than closing an honest deal. Proceed with caution if you’re dealing with anyone beyond the sales team. More

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I want to thank Alex for a seamlessly smooth transaction! From my initial phone call to him two days ago, to setting up an appointment, to the test drive and then finalizing the numbers, Alex made the whole From my initial phone call to him two days ago, to setting up an appointment, to the test drive and then finalizing the numbers, Alex made the whole process a pleasure. A shout out also goes to Jaime in finance, and the on-site insurance rep David... they also helped to make entire transaction (car purchase and trade-in) easy. Everything was done in under 2 1/2 hours! Thank you Alex, and Subaru of Pembroke Pines! More

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Alex Caballero exhibited total professional service to my husband and I throughout our entire visit. husband and I throughout our entire visit. More

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