Jaime Burns

I write reviews proudly and most of the time it’s about TERRIBLE customer service! NOT THIS TIME. I am pleased to say that Jaime Burns of their Internet Department did an excellent job. This was a distance TERRIBLE customer service! NOT THIS TIME. I am pleased to say that Jaime Burns of their Internet Department did an excellent job. This was a distance purchase and Jaime immediately went out and filmed a personal video of the vehicle for me. James then came into the picture and became my main “go to” guy for any questions or concerns. And when I had to fly in to the dealership from Charleston, South Carolina he picked me up from the airport ON TIME and took me back to Chattanooga Airport the same day. While at the dealership I finalized all paper work with Business agent Stephen Hailey. We spoke way too long about LIFE and the overall goodness of the Lord. He felt like family. James did as well. I left Honda of Cleveland letting James know that if I needed a Honda I would be purchasing it from him! Yes! I have many Honda dealerships in Charleston, South Carolina, but I have never had this sort of positive experience with any dealership. For this reason, they have earned my loyalty and my repeated business. I wish them Blessings. More

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Very nice dealership! Everyone was helpful and kind. Really liked the environment. Nice, clean lobby. Really liked the environment. Nice, clean lobby. More

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Zach was great, he stayed late with us so we could make a decision on a vehicle. Steve Hailey was very professional also. We were very pleased with the experience. decision on a vehicle. Steve Hailey was very professional also. We were very pleased with the experience. More

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Excellent, superb service! Everyone was incredibly friendly and knowledgeable and made my first car purchasing experience an absolute delight. It was the best experience I could have had. friendly and knowledgeable and made my first car purchasing experience an absolute delight. It was the best experience I could have had. More

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Jaime and Mike were amazing. They make the process smooth and easy. I will always come back to honda for my car needs. thanks for all the help! and easy. I will always come back to honda for my car needs. thanks for all the help! More

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Michael was great he answered all of my questions without hesitation and did everything to get me into the car of my dreams. I greatly appreciate his effort and making sure I was able to drive off the lot wi hesitation and did everything to get me into the car of my dreams. I greatly appreciate his effort and making sure I was able to drive off the lot with a newer car More

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From the moment we inquired online about a vehicle, a nice lady stayed in touch with us over several weeks. The first time we visited, we met a very gracious salesman, Michael Ray, who was courteous and nice lady stayed in touch with us over several weeks. The first time we visited, we met a very gracious salesman, Michael Ray, who was courteous and never pushing. He was the main reason we traded at Cleveland. More

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Great service They really helped me with everything I needed, they answered all my questions, Michael Ray did an excellent job in explaining and helping with things They really helped me with everything I needed, they answered all my questions, Michael Ray did an excellent job in explaining and helping with things we didn't understand More

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Used is used but really?!! I just arrived back home from a trip to this dealership. I purchased a 09 Jeep Wrangler. Was wondering why so dirty when arrived. Wayman Thompson the I just arrived back home from a trip to this dealership. I purchased a 09 Jeep Wrangler. Was wondering why so dirty when arrived. Wayman Thompson the sales person was very helpful and we test drove the vehicle. I decided to purchase with cash and they cleaned up Jeep. Once I arrived home I noticed The rear lights flash emergency when you turn on signal ,both passenger side fender flairs are lose and have slid down several inches. I understand used but this is ridiculous. I texted the salesman and he has referred me to used sales manager Heath. This gonna be fun. Did in mention I drove 2hours and 45 minutes there and 3 hours back. UPDATE: Heath was very helpful and has agreed to let my local auto shop fix the issues and is paying for it. I was very upset when I arrived home and felt like I kinda got shafted, but again they stepped up to the plate and I’m getting my stuff repaired. Thank you for working with me and for understanding my frustration. If I lived closer would most definitely buy again from them. They have renewed my belief in most folks (car biz) are good. More

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Great buying experience!! They made it a great buying experience all the staff were friendly. They didn’t try to sell me a different kind of vehicle than I was looking to buy. They made it a great buying experience all the staff were friendly. They didn’t try to sell me a different kind of vehicle than I was looking to buy. More

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