Jacob Z

O'Steen Volkswagen responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our team, the offer, and the discussions to be clear and to the point. That said, we sincerely apologize for the length of your visit. We understand how valuable your time is, and a four-hour experience is not the level of efficiency we aim to provide. Your feedback is important and helps us identify opportunities to improve our process and streamline the experience for our guests. Thank you again for your honesty and for choosing O’Steen VW. We truly appreciate your business and hope to have the opportunity to provide you with a faster, even better experience in the future.-AS

O'Steen Volkswagen responded

Thank you so much for the wonderful review! We’re thrilled to hear that Scott, Andrew, and Jacob delivered a friendly, courteous, and professional experience from start to finish. Our team prides itself on providing a low-pressure, seamless process, and it means a lot to know that came through. We truly appreciate the 5 stars and are grateful you chose O’Steen Volkswagen. If you ever need anything, we’re here to help! -AS

O'Steen Volkswagen responded

Thank You so much for your loyalty and kind words! We’re thrilled to hear that Scott provided knowledgeable and helpful service. It’s wonderful to have customers like you who have trusted us for over 10 years, and we truly appreciate your recommendation. We look forward to serving you for many more years to come!-AS

O'Steen Volkswagen responded

Hi Etan and Melissa, THANK YOU so much for your kind words and for being loyal customers! We’re thrilled to hear that Scott, Jacob, and Matt made each of your experiences smooth, stress-free, and enjoyable. It means a lot to know you feel well taken care of, and we truly appreciate your recommendations. We look forward to serving you for many more vehicles to come!-AS

O'Steen Volkswagen responded

Thank you for your kind words! We’re delighted to hear that you had an excellent experience with our friendly team and enjoyed our clean dealership. Your recommendation means a lot to us, and we’re glad we could help you find a quality vehicle. We look forward to serving you again!-AS

O'Steen Volkswagen responded

Thank you for the wonderful review! We're so happy to hear that your car-buying experience was smooth, fast, and honest—just the way it should be. We truly appreciate your trust and kind words, and we’d be thrilled to help you again when you're ready for your next vehicle. Enjoy your new car!-AS

O'Steen Volkswagen responded

Wow — what a visit! We're so glad to hear your routine oil change turned into an exciting new car day! 😊 Thank you for the kind words about Jacob — he's a true professional and we’re lucky to have him on our team. We're thrilled the experience was smooth and enjoyable for you, and we hope you’re loving your new ride! If you ever need anything, we’re always here to help. -AS

O'Steen Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear that Jacob and the rest of the O'Steen VW team were able to help make your experience a great one. Your satisfaction means everything to us, and we truly appreciate you choosing our dealership. If you need anything in the future, we're always here to help! 🚗💙-AS

O'Steen Volkswagen responded

Thank you for the great feedback! We're so glad to hear that the process was smooth and efficient for you. Making your experience easy and hassle-free is always our goal, and it's great to know we hit the mark. We appreciate your business and look forward to helping you again in the future!-AS

O'Steen Volkswagen responded

We appreciate you taking the time to share a 5-STAR review! Please reach out and let us know if there is anything we could have done better. /MM